General Troubleshooting - PENANDFREE PT Pen User Manual

10. General Troubleshooting

This section provides troubleshooting information for users who are having trouble while using
our product. Pleases check the chart below. If you are experiencing problem and that is not listed
in the chart then please contact our CS center or visit the nearest shop.
Troubles
Pen is not writing.
Pen is not writing smoothly.
Pen is writing weird letters or drawing unnecessary lines
Pen is not writing on certain areas.
Not working after connecting Station.
Pen is not charging.
Items to be confirmed
Battery ran out. Try again after charging it.
Intercepting sound or light that affect the Station exists nearby.
Try again in a different area.
Try it after setting the Station position again.
Make sure your hands are not blocking the Station's receiving
sensor of IR or US
Check if the Station is properly connected to USB port or any
substance exists in USB port.
Check if you are using USB charging cable that we provided.
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