Network - LG BDS580 Owner's Manual

76 Troubleshooting

Network

Symptoms
BD-LIVE feature does not
work.
Streaming video services
(such as YouTube™, etc.)
are often stop or "buffer"
during playback.
Shared folder or files from
your PC or a media server
are not displayed on the
[My Media] menu.
Customer Support
6
You can update the unit using the latest software to enhance the products operation and/or
add new features. To obtain the latest software for this unit (if updates have been made), please
visit http://lgservice.com or contact LG Electronics customer care centre.
Open source software notice
To obtain the corresponding source code under GPL, LGPL and other open source licenses,
please visit http://opensource.lge.com. All referred license terms, warranty disclaimers and
copyright notices are available to download with the source code.
Cause & Solution
• The connected USB storage may not have enough space.
Connect the USB storage with at least 1GB free space.
• Ensure that the unit is correctly connected to the local area
network and can access the internet (see pages 22-24).
• Your broadband speed may not be fast enough to use the
BD-Live features. Contact your Internet Service Provider
(ISP) and increase the broadband speed to suit the unit's
requirements.
• The [BD-LIVE connection] option in the [Setup] menu is set
to [Prohibited]. Set the option to [Permitted].
• Your broadband service speed may not be fast enough to
stream video services. Contact your Internet Service Provider
(ISP) and increase the broadband speed is recommended.
• The firewall or anti-virus software on your media server is
running. Turn off the firewall or anti-virus software running
on your PC or media server.
• The unit is not connected to the local area network that your
PC or the media server are connected.