Requesting Assistance Or Service; General Imformation And Troubleshooting - Waterco HEAT PUMP SWIMMING POOL HEATERS Owner's Manual

The Heater Is Running But Desired Water Temperature
Connot Be Reached
Heat loss is too great for the heater; cover your pool as often as you can.
Evaporator is dirty.Clean it.
Evaporator restricted due to improper location.
The bypass valves are not properly adjusted.
NOTE: It your pool heater does not operate for reasons other than those mentioned above, see section
on "Requesting Assistance or Service".

REQUESTING ASSISTANCE OR SERVICE

IMPORTANT
All service will be handled by an Authorized Service Centre. Warranty may be voided if service is not done by an
Authorized Service Representative. DO NOT return the heater to your dealer as they do not provide service.
Before calling for assistance or service, please check the "Troubleshooting" and "Warranty" sections or call
your dealer. It may save you the cost of a service call. If you still need help, follow the instructions below.
Service can be obtained by calling us at 1-450-796-4333 or by Internet at www.waterco.com.
When asking for help or service, please provide a detailed description of the problem, your heater's model and
serial number, and the purchase date. (See the "A Note to You" section.)
This information will help us to properly respond to your request.
KEEP A COPY OF THE SALES RECEIPT SHOWING THE DATE OF PURCHASE. PROOF OF PURCHASE WILL
ASSURE YOU OF IN-WARRANTY SERVICE.

GENERAL IMFORMATION AND TROUBLESHOOTING

Basic Troubleshooting Guide
FAULT POSSIBLE CAUSE
The heat pump The heat pump is not on.
does not run
The heat pump The heat pump fan is not running.
shuts off
less than two
minutes after
start up
The unit The unit is located in an enclosed
is running area or where the airflow is
continuously restricted, either at the intake
but the desired
or the output of the energy
temperature is collectors.
not achieved
The pool surface is too large for
the heat pump capacity.
HEAT PUMP TROUBLESHOOTING
Using a terminal block, connect the two stripped pressure switch wires into one end, and the blue and white
wires of the flow check valve into the other end as shown (it makes no difference in which way the blue and white
wires are plugged in)
Rubber Grommet
Cut and strip this pressure switch wire leaving two exposed ends.
Feed the flow check valve wire through the underside of the control box. A rubber gromment with some silicone
sealant should be used in the entry point here to prevent any damage to the wire.
The front plastic shell can be pulled back, and the flow check wire can be fed through the underside of the control
bax.
The screws from the front of the unit need to be removed. This allows access to the underside of the power box,
where the flow check valve wire will be fed through.
Pressure Switch
Soft metal cover that needs to be pushed open with a screwdriver.
Pressure switch wire that needs to be cut, this is where the flow check valve will be wired in series.
The valve must be installed horizontally, with the stem facing up.
During installation, it is best to use some form of ducting for the lead wire of the flow check valve, and have it
running along the ground (or even underground), to prevent any trip hazards.
Heat Pump Swimming Pool Heaters
ACTION
Turn on the unit, verify that the circuit breaker is on.
If the compressor is running, then the reply may be faulty, the
fan run capacitor or the fan motor itself can be damaged.
Remove obstacles or relocate the unit.
May need to install a larger unit, or multiple unit. Multiple units
should be installed in parallel, based on the sizing guide.
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