Limitations Of Liability; Non-Warranty Service - Traxxas Nitro Sport Operating Instructions Manual

What To Do If Your Traxxas Model Breaks
Traxxas Service and Support Guide
Welcome to Traxxas Support
All of us at Traxxas want to assure you that your Traxxas model is backed
by the best service and support team in the industry. Warranties expire,
but Traxxas support is there for the life of the product.
At Traxxas we work hard to make ourselves available to you. If you have
questions about your model, or you're having a problem with your model
and are not sure what to do, then simply call us at 1-888-TRAXXAS (U.S.
customers only. International please call 972-265-8000). Our customer
support staff is available from 8:30am to 9:00pm Central Standard Time
to answer your questions.You can also e-mail us at support@Traxxas.com.
Troubleshooting support, how-tos, and technical information are
available anytime from our website at Traxxas.com.The Traxxas online
community (message forum) is a great, searchable reference for many
topics. It is available anytime from the Traxxas website.
This guide will take you through the various options you have for
obtaining service for your Traxxas model, including warranty and

non-warranty service.

Traxxas Warranty Coverage
Traxxas electronic components are warranted to be free from defects
in materials and workmanship for a period of thirty (30) days from the
date of purchase. Electronic components consist of the radio system
(transmitter, receiver, servos, switches, AC chargers, adapters, and receiver
battery holders), and any other Traxxas electronic component. See the
additional limitations that apply.
Chassis and Driveline
The chassis & driveline consist of all remaining parts of the model that
are not considered electronic.This includes electric motors.
Your new model is considered to be a hobby-class model.We have made
every effort in component design, material selection, and assembly to
make our products as durable as possible. Because our products are
high-performance hobby-class models that operate at a much higher
level of performance than a "toy," require periodic maintenance, and are
intended to be used in high performance applications over an extremely
wide range of running conditions and situations, no warranties are
expressed or implied that cover damage caused by normal use or
wear, or cover or imply how long any chassis or motor part will last
before requiring replacement due to wear. Parts will wear from use
and occasionally require replacement. The chassis and driveline
are only covered against manufacturer's defects in materials,
workmanship or assembly when they are new (before being used).
If any component is found to be defective, incorrectly made, or
incorrectly assembled within the warranty coverage time period (where
applicable), it will be repaired or replaced at Traxxas' sole discretion.This
will be done within a reasonable time period and free of charge. If you
believe a defect in materials, workmanship, or assembly was not apparent
when the product was new and only became evident after the product
was used, then please call us at 1-888-TRAXXAS.We stand behind our
products and reputation and pledge to do our best to make sure you are
satisfied with your Traxxas product.
Electronic Components
limitations
Any and all warranty coverage does not cover replacement of parts and
components damaged by abuse, neglect, improper or unreasonable
use, crash damage, water or excessive moisture, chemical damage,
improper or infrequent maintenance, accident, unauthorized alteration
or modification, or items that are considered consumable.Traxxas will not
pay for the cost of shipping or transportation of a defective component
from you to us.
Your Hobby Dealer's Role
All warranty claims are handled directly by Traxxas.Your dealer can assist
you in contacting Traxxas and determining which components might be
defective, but he is under no obligation to provide free replacement parts
or service.Traxxas does not authorize dealers to make over-the-counter
exchanges or refunds for Traxxas products that have been used.Traxxas
will make the sole and final determination if a product or component can
be covered under warranty.

limitations of liability

Traxxas makes no other warranties expressed or implied.Traxxas shall not
be liable for any special, indirect, incidental, or consequential damages
arising out of the assembly, installation, or use of their products or
any accessory or chemical required to use their products. By the act of
operating/using the product, the user accepts all resulting liability. In no
case shall Traxxas' liability exceed the actual purchase price paid for the
product.Traxxas reserves the right to modify warranty provisions without
notice. All warranty claims will be handled directly by Traxxas.The Traxxas
warranty gives the customer specific legal rights and possibly other
rights that vary from state to state.The customer is required to fill out and
return the Registration Card enclosed with the product as a condition of
the coverage and performance of the warranty. All dollar amounts stated
are in United States dollars.The term "lifetime" shall refer to the product's
production life at Traxxas.Traxxas is not obligated to provide upgraded
products at a reduced rate when a previous product's production cycle
has ended.
Non-Warranty Service
Traxxas offers an extended electronics warranty plan. It requires no
payment up front.You only pay when you need the service.
Traxxas Extended lifetime Electronics Warranty:
After the expiration date of the free warranty period,Traxxas will repair
electronic components for a flat rate of $15.00 U.S. plus $5.00 U.S. for
shipping and handling.The electronic products covered by this extended
service plan include electronic speed controls, transmitters, receivers,
servos, and battery chargers. Motors, batteries, and mechanical speed
controls are not covered.The covered repairs are limited to non-
mechanical components that have NOT been subjected to abuse, misuse,
or neglect. Products damaged by intentional abuse, misuse, modification,
or neglect, may be subject to additional charges.
Procedure:
The electronic component being returned for repair should be removed
from the vehicle and returned to Traxxas, along with:
1) Full payment in the form of a credit card number (MasterCard, Visa or
Discover) or money order (including shipping and handling).
2) Completed Extended Lifetime Electronics Warranty form.
Do not send the entire model, only the damaged component.The
package shipped to Traxxas should be insured to cover the value of a
new replacement.Traxxas cannot be responsible for items lost in transit
to Traxxas. Follow the guidelines in the section Preparing Merchandise for
Shipment elsewhere in this manual.
nternational Customers:
I
International orders must be paid by credit card (MasterCard, Visa or
Discover). Actual shipping charges will apply and are usually higher than
$5.00 U.S. If you want to approve the shipping charges prior to your
product being returned, then please supply a valid e-mail address and
request approval of actual shipping charges on the Extended Lifetime
Electronics Warranty form.
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