If you experience
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Lid locked light is
Before calling for assistance or service, please check "Troubleshooting". It may save you the cost of a service call. If you still need
help, contact the dealer from whom you purchased the washer or an authorized service company. When calling, please know the
purchase date and the complete model and serial number of your washer. The information will help us to better respond to your
First try the solutions suggested here to possibly avoid the cost of a service call.
Using too much detergent.
Not using correct cycle for fabric type.
Not using dispensers.
Not washing like colors together.
Sharp items were in pockets during
Strings and straps could have tangled.
Items may have been damaged before
Fabric damage can occur if load is
Liquid chlorine bleach may have been
Garment care instructions may not
have been followed.
Clean Washer maintenance not done
Using too much detergent.
The lid is not closed.
A cycle was stopped or paused
using the Start/Pause/Unlock button.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Heavy cycle for tough cleaning. See the "Cycle Guide" to
match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
Load dispensers before starting a cycle. Select Fabric Softener
Added-Yes (on some models) when using fabric softener.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Always read and follow garment manufacturer's care label
instructions. See the "Cycle Guide" to match your load with the
See "Cleaning Your Washer" in Washer Maintenance.
Unload washer as soon as cycle is complete.
Be sure to measure correctly. Always follow the manufacturer's
See "Cleaning your Washer" section.
Close the lid. The washer will not start or fill with the lid open.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.