Troubleshooting - Zte Telstra 4G User Manual

Troubleshooting

If you encounter problems while using the tablet, or if it performs
abnormally, you can refer to the chart below. If your particular
problem cannot be resolved using the information in the chart,
contact the dealer where you purchased the tablet.
Problem
Poor
reception
Unable to
select
certain
features
Battery not
charging
Possible causes
The network signal is
too weak at your current
location, for example,
in a basement or near
a tall building.
The network is busy or
congested
Your service provider
does not support these
features, or you have not
applied for services that
provide these features.
The battery or battery
charger is damaged.
The temperature is
below 0°C or higher than
45 °C.
Possible solution
Move to a location
where the network
signal can be properly
received.
Try again after a few
minutes.
Contact your service
provider.
Contact the dealer.
Charge at normal room
temperature.
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