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Fish City Grill Team Member Handbook

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Fish City Grill Licensing, LP
Team Member
Handbook

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Summary of Contents for Fish City Grill

  • Page 1 Fish City Grill Licensing, LP Team Member Handbook...
  • Page 2 Fish City Grill Licensing, LP Stuff You Gotta Know   Store   I nformation:   Restaurant Address ______________________________________________ ______________________________________________ Telephone Number ______________________________________________ Managers’ Names GM: _________________ KM: ___________________ AM: _________________ Founders’ Names ______________________________________________   Hours   o f   O peration:  ...
  • Page 3 Fish City Grill Licensing, LP                                   T raining   C hecklist   a nd   S chedule  ...
  • Page 4 Fish City Grill Licensing, LP   Shift   O ne   Classroom – Exceptional Service  Menu Class One: Apps, Soups, Salads & Dressings, Cajun Steamer Platters, Entrees,  Desserts & Sauces. Expo Shift with MOD  Package to-go orders...
  • Page 5 Fish City Grill Licensing, LP Shift   T hree   Menu Quiz Two/Service  Classroom - Bar Class  Glassware, house drinks, liquors, service well, garnishes, Happy Hour, Drink Menu UNICARD Procedures – where applicable Wine Menu & presentation, beer, bar lingo, responsible alcohol service...
  • Page 6 Fish City Grill Licensing, LP The Foundation on Which We Built Our Little Slice of Heaven Known as… Fish City Grill What’s life without a little passion? “Many businesses have a Mission Statement; however we have a Passion Statement. We love this business, we love our people, we love food, and we love having the ability to make someone’s day and that my dear is why we have a Passion statement.”...
  • Page 7 Fish City Grill Licensing, LP Core Values The heart of what your organization is and what your organization cherishes Ours is… PRIDE Personal Relationships We value our personal relationship with our Team Members, customers and vendors Respect We treat ALL people with Respect...
  • Page 8 Fish City Grill Licensing, LP Friendly Folks When Bill and I started Fish City Grill it just kind of happened that I became the Director of Happiness and Bill became the Food Guru. So he will tell you about our Serious Seafood while I have the great pleasure to tell you about our Friendly Folks.
  • Page 9     Why is it Fish City Grill and not Steak City Grill? Or Taco City Grill? Why, because seafood is one of my passions. There is something fascinating, even romantic, about seafood and the people who often risk their lives to bring it to us.
  • Page 10 NO SCHMUCKS POLICY   As Fish City Grill began to grow, we looked around and realized that there were a lot of great people who believed in us and wanted to see us succeed. There were new people coming into our lives as well.
  • Page 11 This means if you didn't have purple hair and tattoos covering your body at the interview, we prefer that you don't go out and get any while you are employed by Fish City Grill. If you have any questions please ask your manager.
  • Page 12 The last thing we want is to turn you into robots that happen to serve food. However, we still need standards of service so every customer receives consistent, craveable service and realizes that Fish City Grill is an awesome place to be.
  • Page 13 Let’s Learn About Our Awesome Food Since quality food is the backbone of Fish City Grill, you will be expected to know and describe our menu and chalkboard offerings. Our customers expect a server who not only understands the subtle differences between different species of fish, but a server who can communicate those differences in a fun and engaging manner.
  • Page 14 Fish City Grill Licensing, LP Peel n’ Eat We boil jumbo shrimp in our 6 or 12 lemon cocktail sauce bucket served Shrimp specially seasoned boil, chill jumbo shrimp wedge with a small them and serve them in a (21-25 count)
  • Page 15 Fish City Grill Licensing, LP spoon Cream of Roasted jalapeno peppers with red bell Bouillon cup on a 4" round plate Roasted peppers, onions, tomatoes, cilantro and fresh with a bouillon spoon on the side Jalapeno Soup cream. Its base is chicken broth. This soup is OR soup bowl with a pasta can be spicy but not too hot.
  • Page 16 Fish City Grill Licensing, LP Pecan Crusted Pecan crusted jumbo shrimp 5 jumbo Tossed in our White Pasta Shrimp Spinach placed on top of a bed of fresh shrimp (21- White Bowl Salad spinach which has been 25 count). Balsamic...
  • Page 17 Fish City Grill Licensing, LP Honey Chipotle 3 white corn tortillas filled Rice Pilaf Pico de 11” square Shrimp Tacos with carrot and celery mix, gallo on white plate, honey chipotle shrimp, ranch top of rice taco stand dressing, diced avocado and fresh cilantro.
  • Page 18 Fish City Grill Licensing, LP Shrimp, Catfish & Oysters Item Description Sides Garnish Sauce Plate Gulf Shrimp 6 jumbo P&D shrimp (21/25 Apple Cider Lemon Cocktail 11” oval white Dinner count) are grilled, blackened slaw & choice wedge sauce plate...
  • Page 19 Fish City Grill Licensing, LP Sandwiches All sandwiches are served with either waffle fries or coleslaw. For an up charge a substitution of soup, gumbo, red beans & rice, or salad can be made.   Item Description Sides Plate Fish City Fresh 5-7 oz.
  • Page 20 Fish City Grill Licensing, LP Steamer Platters Each platter requires a set-up of the following to be placed on the table before the food arrives: 1 square white appetizer plate per person with extra napkins lining the plate, 1 crab cracker, 1 wet nap, and 1 oyster fork with lemon wedge and cocktail sauce.

  • Page 21: Kid's Meals

    Fish City Grill Licensing, LP Kid’s Meals All children’s menu items (except the Mac n’ Cheese) are served on an oval plate over unseasoned waffle fries or on a 7” round plate with coleslaw. Soft drinks are complimentary with kid’s meals and milk is 75 cents extra.
  • Page 22 Fish City Grill Licensing, LP House Blend We serve Community Coffee. Decaf coffee is also Coffee mug on a 4” round plate Coffee available with a coffee spoon and cream Soft Drinks Coke, Diet Coke, Sprite, Dr. Pepper, Pink Lemonade and Tumbler and a straw.
  • Page 23 Fish City Grill team members need to be aware of this disease and how it affects our customers. If you have a customer who has celiac disease, get a manager involved. It’s important to treat this as you would any allergy.
  • Page 24 Wine Service   As a Fish City Grill server, we ask that your knowledge include food, service and wine. The proper wine can truly enhance the dining experience for our customers and can also enhance your tip! There are certain tools for proper wine service: Always have a wine key in your apron as part of your uniform.
  • Page 25 Fish City Grill Licensing, LP Wine – General Grape Information Wines can be very intimidating to sell so how do you overcome that? Knowledge! Below are some brief descriptions and food pairings to help you make suggestions to our customers.
  • Page 26 Fish City Grill Licensing, LP   Bar   L ingo     Call A term used to specify a name brand of liquor of higher quality than well liquor. We serve a 1¼ oz. pour. Dirty A martini with a splash of olive juice, served up or on the rocks.
  • Page 27 Fish City Grill Licensing, LP   Name of Trainee ___________________________ Date ______________ Training Eval – Day One Culture: Culture is the shared set of values and goals Give examples of how they embraced our culture during the shift. ________________________________________________________________ ________________________________________________________________...
  • Page 28 Fish City Grill Licensing, LP   Day 1 Did you learn how to:    Package to-go orders  Garnish plates  Communicate properly with the expo  Scan tickets for appetizers  Was each plate described to you?  Table Numbers ...
  • Page 29 Fish City Grill Licensing, LP Name of Trainee ___________________________ Date ______________ Training Eval – Day Two 1 = Got it, 2 = Let’s review that again, 3 = Did we cover that? Computer Knowledge: Did they remember how to clock in?
  • Page 30 Fish City Grill Licensing, LP Day 2 Did you learn how to:  Set up the restaurant for lunch  Review side work book  Review station chart  Stay with trainer at all times  Unicard Procedures  POS training ...
  • Page 31 Fish City Grill Licensing, LP Name of Trainee___________________________ Date ______________ Training Eval – Day 3 1 = Got it, 2 = Let’s review that again, 3 = Did we cover that? Bar Knowledge: Did you review: Our wine list ...
  • Page 32 Fish City Grill Licensing, LP   Day 3 Did you learn how to:  UNICARD Procedures – if applicable  Open wine bottles  Stay with trainer at all times  Ring in all orders  Side work  Check out ...
  • Page 33 Fish City Grill Licensing, LP Name of Trainee ___________________________ Date ______________ Training Eval – Day Four Standards Does the trainee fully understand and live our standards? This includes the chalkboard, hello/goodbyes, being respectful, having fun, and the importance of customer relationships.
  • Page 34 Fish City Grill Licensing, LP Day 4 Did you learn how to:  UNICARD Procedures – if applicable  Did the trainer shadow you?  Ring in all orders  Side work and section  Check out  Closing duties ...
  • Page 35 Monday – Thursday ______________________ Friday – Saturday ______________________ Sunday ______________________ 2. How many stores are in the Fish City Grill/Half Shells family? ___________________ a. What cities are our other locations in? _________________________________________ _________________________________________________________________________ 3. What is our Goal? ______________________________________________________________ 4. What is our Passion Statement? ____________________________________________________ 5.
  • Page 36 Fish City Grill Licensing, LP 9. What is our No Schmucks Policy? ________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ 10. What is our First Tuesday Benefit? ______________________________________________________________________ ____________________________________________________________________________________ _____________________________ a. When did it begin? _________________________________________ b. What is the percentage that we donate? _________________  ...
  • Page 37 Fish City Grill Licensing, LP Service   T est   NAME: SCORE: Please fill in the times for each of the following steps of service: 1. Fill in the times for each of the following Steps of Service: a. Greet Table ______ b.
  • Page 38 Fish City Grill Licensing, LP Menu Quiz 1 Name: _________________________________________ Score: _______________ 1. What is our signature appetizer? ______________________________________ a. Describe the build:____________________________________________ ____________________________________________________________ 2. List the 2 types of appetizers we offer to oyster lovers: a. ______________________________________ b. ______________________________________ 3.
  • Page 39 Fish City Grill Licensing, LP a. It is served with how many shrimp? _______________________ 11. Describe the House Salad: ____________________________________________________________ ____________________________________________________________________________________ 12. List all the ingredients that make up the Cobb Salad: _______________________________________ ____________________________________________________________________________________ 13. Describe the Salmon Salad: ___________________________________________________________ ____________________________________________________________________________________ 14.
  • Page 40 Fish City Grill Licensing, LP Fish!City!Grill!Licensing,!LP! Menu%Quiz%2% Name:!!_________________________________________! Score:!!_______________! 1. Are!all!of!our!soups!homemade?!!!!!________________________! 2. Our!Gumbo!is!made!with!a!dark!brown!__________________.! a. What!are!the!3!proteins!found!in!the!gumbo?!!!!___________________________________________________! 3. Describe!the!Fish!City!Sandwich:!!!!!________________________________________________________________________! _________________________________________________________________________________________________________________! 4. What!sauces!are!served!on!the!Blackened!Chicken!Sandwich?!!!!!________________________________________! a. What!else!comes!on!the!sandwich?!!!!!______________________________________________________________! 5. Describe!the!Crab!Cake!Sandwich:!!!!!_______________________________________________________________________! _________________________________________________________________________________________________________________! 6. What!size!is!the!Darn!Good!Burger!and!what!is!served!on!it?!!!!!_________________________________________! _________________________________________________________________________________________________________________! 7. List!the!protein!options!available!for!the!Po!Boys:! a. _________________________________! b. _________________________________! c. _________________________________! d. _________________________________! e. _________________________________! 8.
  • Page 41 Fish City Grill Licensing, LP 1. Please fill in the chart with the quantity for the Boil It Big options. Crab Platter Shrimp & Crab for Shrimp & Crab for Beach Party Crab Shrimp Sausage Corn Potato 2. What type of crab is served with our Boil It Big platters? ____________________________ 3.
  • Page 42 Fish City Grill Licensing, LP Menu Quiz 3 Name: _________________________________________ Score: _______________ 1. Who is Serafin? ____________________________________________________________________ 2. Describe Serafin’s Fish Tacos: ________________________________________________________ ___________________________________________________________________________________ 3. What sauce is served over the Crab & Shrimp Stuffed Holland Sole? __________________________ a. Describe the presentation: _______________________________________________________________________ 4.
  • Page 43 Fish City Grill Licensing, LP 14. Our catfish is farm raised in _____________________. We bread our fried catfish in _____________________. a. The half-order of the Catfish Dinner comes with _____ filet(s) of catfish and _____ side(s). b. The full-order of the Catfish Dinner comes with _____ filet(s) of catfish and _____ side(s).
  • Page 44 Fish City Grill Licensing, LP 20. Which dessert is homemade? ________________________________________ a. What is the sauce? ____________________________________________ 21. The Key Lime Pie has a ________________________________________ crust. 22. Describe the Carrot Cake: ___________________________________________________________________________________ 23. What is on top of the Rocky Road Brownie?
  • Page 45 Fish City Grill Licensing, LP Bar Quiz Name: _________________________________________ Score: _______________ 1. What is in our House Gold Margarita? __________________________________________________ 2. What is Gran Gala? _________________________________________________________________ a. How much is poured into the House Margaritas? ____________________________ 3. What is the garnish for the Bloody Mary? ________________________________________ 4.
  • Page 46 Fish City Grill Licensing, LP 8. What 2 sizes of beer do we offer? Please give the ounces. ______________________________ 9. List some of the bottled import and domestic beers that we carry: Domestic ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ___________________________________...
  • Page 47 10. In your own words, give an example of suggestive selling for an alcoholic beverage. __________________________________________________________________________________ ____________________________________________________________________________________ _____________________________ 11. Are the bartenders responsible for garnishing all alcoholic beverages in the service well? _________ 12. When do we give last call? _________________________________________________________ 13.
  • Page 48 Fish   C ity   G rill   L icensing,   L P   Server Practical Name: ______________________________ Date: __________ During the final training shift, the Trainee must be able to run the station as well as take care of the Manager and Trainer at one of his/her tables. The Trainee must also participate in all aspects of teamwork while taking care of their station.
  • Page 49 Fish   C ity   G rill   L icensing,   L P   Server Wine Practical Name_________________ Date_____________________ Wine knowledge and service is just as important to us as our food. Therefore, every server should present and open a bottle of wine during their server practical. Please use this as a coaching tool to provide ongoing training as necessary.