Chapter 9. Getting Support; Lenovo Technical Support - Lenovo ThinkPad 8 User Manual

Chapter 9. Getting support

This chapter provides information about getting help and support from Lenovo.

Lenovo technical support

After you buy a ThinkPad 8, register your tablet with Lenovo. Using the registered information, Lenovo can
contact you in case of a recall or other severe problems. After you register your tablet with Lenovo, you
will receive quicker service when you call Lenovo for help. In addition, some locations offer extended
privileges and services to registered users.
To register your tablet with Lenovo, do either of the following:
• Go to http://www.lenovo.com/register and follow the instructions on the screen.
• Tap Lenovo Support from the Start screen. Then tap Registration.
Technical support information is available on the Lenovo Support Web site at http://www.lenovo.com/support.
This Web site is updated with the latest support information such as the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• Guides and manuals
• Knowledge base and frequently asked questions
If you need to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone for
the latest telephone numbers and hours of operation.
During the warranty period, you can get the following services from the Customer Support Center:
• Problem determination: Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair: If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management: Occasionally, there might be changes that are required after a
product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering
Changes (ECs) that apply to your hardware available.
For the terms and conditions of the Lenovo Limited Warranty that applies to your tablet, refer to the Safety,
Warranty, and Setup Guide that comes with your tablet.
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