Troubleshooting - LaCie DVD+/-RW User Manual

LaCie DVD+/-RW Drive User's Manual
FireWire

5. Troubleshooting

In the event that your LaCie DVD+/-RW Drive is not working correctly, please refer to the following checklist to find out where
the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working
correctly, please have a look at the FAQs that are regularly published on our Web site –
FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software
updates will be available.
If you need further assistance, please contact LaCie Technical Support (see
Manual Updates
LaCie is constantly striving to give you the most up-to-date, comprehensive User's Manuals available on the market. It is our
goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your
new device.
If your manual does not reflect the configurations of the product that you purchased, please check our Web site for the most
current version available.
The Issue Questions to Ask
The drive is not Is the drive's power on?
recognized.
Does an icon for the drive appear
on the computer (On a Mac a CD-
ROM must be inserted in the drive)?
Are all of the cables connected
securely and correctly?
Are both ends of the FireWire cable
connected and properly seated?
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6. Contacting Customer Service
Possible Solutions
Check to see that all of the power cords are properly
connected and that the switch on the rear of the drive is
turned on. If you are using a surge protector, make sure that
it is switched on, too.
Check for an icon on the Desktop (on a Mac, a disc has to be
inserted in the drive) or in My Computer (on a PC).
Make sure that all the steps in section
have been followed correctly. Examine the connections
carefully to ensure that all the cables are inserted in the
correct orientation and in the correct location.
Check both ends of the FireWire cable. Disconnect them, wait
10 seconds, and reconnect them. If the drive is still not
recognized, restart your computer and try again.
Troubleshooting
page 23
. One of these
for details).
2. Getting Connected