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3. Courier or Depot Service *
4. Customer Carry-In or Mail-In Service
5. CRU and On-site Service
6.
7. CRU and Customer Carry-In or Mail-In Service
When a 5, 6 or 7 type of warranty service is listed, IBM will determine which
type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some countries. The
I B M
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of
IBM's Limited Warranty for Machines, a Glossary of IBM definitions, Frequently Asked
Questions (FAQs) and Support by Product (Machine) with links to Product Support pages.
The IBM Statement of Limited Warranty is also available on this site in 29
languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the United
States, call 1-800-IBM-SERV (426-7378). In Canada or the United States, call
1-800-IBM-SERV (426-7378). For other countries, see the telephone numbers below.
Phone numbers are subject to change without notice. For the latest phone number list,
go to http://www.ibm.com/pc/support and click Support Phone List.
C-16
IBM ThinkPad Multi-Burner Plus Ultrabay Enhanced Drive: User's Guide
IBM or your reseller will either repair or exchange the failing Machine at your location
and verify its operation. You must provide suitable working area to allow disassembly
and reassembly of the IBM Machine. The area must be clean, well lit and suitable
for the purpose. For some Machines, certain repairs may require sending the Machine
to an IBM service center.
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a designated
service center. A courier will pick up your Machine and deliver it to the designated
service center. Following its repair or exchange, IBM will arrange the return delivery
of the Machine to your location. You are responsible for its installation and verification.
You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise)
the failing Machine suitably packaged to a location IBM designates. After IBM has
repaired or exchanged the Machine, IBM will make it available for your collection
or, for Mail-in Service, IBM will return it to you at IBM's expense, unless IBM
specifies otherwise. You are responsible for the subsequent installation and verification
of the Machine.
This type of Warranty Service is a combination of Type 1 and Type 2 (see above).
CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see above).
This type of Warranty Service is a combination of Type 1 and Type 4 (see above).
M a c h i n e
W a r r a n t y
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