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XiNCOM X16-R User Manual

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MULTI-WAN GATEWAY
Model X16-R
User's Guide

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  • Page 1 MULTI-WAN GATEWAY Model X16-R User’s Guide...

  • Page 3: Table Of Contents

    ABLE OF ONTENTS 1: INTRODUCTION ..........................1 Internet Features ..........................1 Other Features ..........................3 Package Contents ........................5 Physical Details ..........................5 2: BASIC SETUP..........................9 Overview............................9 Procedure ............................9 LAN & DHCP……………………………………………………………………………………………..11 MAX WAN ............................14 Primary Setup ..........................15 3: ADVANCED PORT ........................21 Overview............................21 Port Options ..........................21 Load Balance ..........................22 Advanced PPPoE........................24 Advanced PPTP ..........................25...
  • Page 4 APPENDIX A SPECIFICATIONS .......................69 APPENDIX B WINDOWS TCP/IP SETUP ..................70 Overview............................70 TCP/IP Settings ...........................70 APPENDIX C TROUBLESHOOTING....................77 Overview............................77 General Problems ........................77 Internet Access ...........................78 Copyright ©2006 XiNCOM, LLC. All Rights Reserved. All trademarks and trade names are the properties of their respective owners.

  • Page 5: 1: Introduction

    1: Introduction Congratulations on the purchase of your new MULTI-WAN GATEWAY. The MULTI-WAN GATEWAY not only provides a selection of 2~8 WAN ports – it also provides Shared Broadband Internet Access for all LAN users. Figure 1-1: MULTI-WAN GATEWAY Internet Features •...
  • Page 6 • Shared Broadband Internet Access All LAN users can access the Internet through the MULTI-WAN GATEWAY by sharing from one (1) up to eight (8) Broadband modems and connections. • High-Performance multi ADSL Modem Support The MULTI-WAN GATEWAY has eight (8) WAN ports, allowing the connection of up to eight (8) Broadband modems at the same time.

  • Page 7: Other Features

    • Block URL This feature can be used by the Administrator to block access to undesirable Web sites by LAN users. You can even assign different settings for different groups of PCs. • Session Limit With the Session Limit feature, if the number of new sessions for the system exceeds the maximum allowance set by the Administrator in the sampling time, any new session in the system will be dropped.
  • Page 8 • HTTP Firmware Upgrade and backup The web management feature allows you to use HTTP upgrade for new firmware and backup system configuration from a local or even remote site, as long as “Remote upgrade” and “Remote web-based setup” is enabled in the Advanced feature web page. •...

  • Page 9: Package Contents

    Package Contents The following items are included in the MULTI-WAN GATEWAY package: • MULTI-WAN GATEWAY Unit • Power Cord • Quick Installation Guide • CD-ROM containing the on-line manual. If any of the above items are damaged or missing, please contact your dealer immediately. Physical Details Front Panel Figure 1-2: Front Panel...
  • Page 10 Ethernet Ports and Reset Button WAN ports: 2 to 8 WAN ports (default is 2), using Port 1 to Port 8 for connecting Ethernet Ports to Modem(s). LAN ports: The remaining ports which are connected to PCs or a Hub. Note: Any port will automatically operate as an “Uplink”...

  • Page 11: Rear Panel

    Rear Panel Figure 1-3: Rear Panel AC 100V ~ 240V Connects to AC100~240V / 50~60Hz with supplied AC power cord. Default Settings When the MULTI-WAN GATEWAY has finished booting, all configuration settings will be set to the factory defaults, including: •...
  • Page 12 • Enter the name of the firmware upgrade file located on your PC, or click the "Browse" button to locate the file. • Enter the LAN IP address of the MULTI-WAN GATEWAY in the "Server IP" field. • Click "Upgrade Firmware" to send the file to the MULTI-WAN GATEWAY. 3.

  • Page 13: 2: Basic Setup

    2: Basic Setup Overview Basic Setup of your MULTI-WAN GATEWAY involves the following steps: 1. Attach the MULTI-WAN GATEWAY to a PC using any LAN port (3 to16) and configure it for your LAN. 2. Install your MULTI-WAN GATEWAY in your LAN and connect the Broadband Modem(s). 3.
  • Page 14 7. Enter admin for the "User Name" and leave the "Password" field blank. • The "User Name" is always set as admin • For security, it is highly recommended that you set a password. You may do this using the Admin Setup screen.

  • Page 15: Lan & Dhcp

    10. If your LAN already has a DHCP Server and you wish to continue using it, the following configuration is required: • The DHCP Server function in the MULTI-WAN GATEWAY must be disabled. You will find this setting in the LAN & DHCP screen. •...
  • Page 16 Settings – LAN & DHCP • LAN IP Configuration IP Address – IP address for the MULTI-WAN GATEWAY, as seen from the Local LAN. Use the default value unless the address is already in use or your LAN is using a different IP Address range. •...
  • Page 17 12. Save your data, then go to Step 2, Installing the MULTI-WAN GATEWAY in your LAN. Page 13...

  • Page 18: Max Wan

    2. Installing the MULTI-WAN GATEWAY in your LAN Figure 2-4: Installation Diagram 1. Ensure that the MULTI-WAN GATEWAY and any DSL/Cable modem(s) are powered-OFF. Leave the modem or modems connected to their data lines. 2. Connect the Broadband modem(s) to the MULTI-WAN GATEWAY. •...

  • Page 19: Primary Setup

    • The Link/ACT LED should be ON if the corresponding WAN port is connected to a broadband modem. • For each PC connected to the LAN ports, the corresponding LAN LED (either 10/Yellow or 100/Green) should be ON. 3. Configuring the MULTI-WAN GATEWAY for Internet Access To configure access to the Internet, first decide how many WAN ports you are going to use.
  • Page 20 Figure 2-6: Primary Setup Settings – Primary Setup • Connection Interface – A pull down menu for each WAN port that you are going to Mode connect to the Internet. • Connect Mode – Enable – Select this if you have connected a broadband modem to this port.
  • Page 21 Address This is for Static IP users only. Enter the address information (IP Address, Information Subnet Mask, Gateway) provided by your ISP. If your ISP provides multiple IP address, you can use the Multi-DMZ screen to assign any additional IP addresses.
  • Page 22 4: Configure PCs on your LAN Overview For each PC, the following settings may need to be configured: • TCP/IP network settings • Internet Access configuration TCP/IP Settings If using the default MULTI-WAN GATEWAY settings and the default Windows 95/98/ME/2000/XP TCP/IP settings, no changes need to be made. Just start (or restart) your •...

  • Page 23: Macintosh Clients

    4. Select "Connect to the Internet" and click “Next”. 5. Select "Set up my connection manually" and click “Next”. 6. Check "Connect using a broadband connection that is always on" and click Next. 7. Click Finish to close the New Connection Wizard. Setup is now completed.
  • Page 24 Fixed IP Address By default, most Unix installations use a fixed IP Address. If you wish to continue using a fixed IP Address, make the following changes to your configuration. • Set your Default Gateway to the IP Address of the MULTI-WAN GATEWAY. •...

  • Page 25: 3: Advanced Port

    3: Advanced Port Overview • Port Options contains some options which can be set on any WAN port. For most situations, the default values are satisfactory. • Load Balance is only functional if you are using multiple WAN ports. It allows you to determine the proportion of WAN traffic sent through each port.

  • Page 26: Load Balance

    Settings – Port Options • WAN Port – Select a particular WAN port from the pull-down menu to Interface setup WAN port configuration. • MTU – The Maximum Transmission Unit for the Ethernet data. This is used to determine the packet size to be used on the WAN interface.

  • Page 27: Load Balance

    • Transparent Bridge Traffic Management – Options (For all Traffic from bridge hosts (eg. transparent to Strict Binding: interfaces) WAN1) can only go through the specified WAN interface (eg. WAN1). This acts as a failover mechanism for transparent Loose Binding: bridge mode.
  • Page 28 Only functional when using two (2) or more WAN ports - these settings determine the proportion of traffic sent over each port. Settings – Load Balance • Load Balance Enable – This enables your Load Balance setting options and must be Configuration checked for other settings on this screen to be effective.

  • Page 29: Advanced Pppoe

    Advanced PPPoE The Advanced PPPoE screen is required in order to use multiple PPPoE sessions on the same WAN port. It can also be used to manually connect or disconnect a PPPoE session. Figure 3-3: Advanced PPPoE Settings – Advanced PPPoE WAN Port –...

  • Page 30: Advanced Pptp

    • WAN IP Account User Name – Enter the PPPoE user name assigned by your ISP. • Password – Enter the PPPoE password assigned by your ISP. • Verify Password – Re-enter the PPPoE password assigned by your ISP. • Options Specified Fix IP Address –...
  • Page 31 Settings – Advanced PPTP WAN Port Select the desired WAN port (click desired WAN on Connection Status). The data of the selected port will then be displayed in the WAN IP Account section. PPTP MTU – Maximum transfer unit for PPTP. The default value is 1460 •...

  • Page 32: 4: Advanced Setup

    4: Advanced Setup Overview The following features are provided in Advanced Setup: • Host IP • Routing • Virtual Server • Special Application • Dynamic DNS • Multi DMZ • UPnP Setup • NAT Setup • Advanced Feature This chapter contains details on the configuration and use of each of these features. Host IP This feature is used in the following situations: •...
  • Page 33 Figure 4-1: Host IP Settings – Host IP Host Network This section identifies each Host (PC) Identity • Host name – Enter a suitable name. Generally, you should use the "Hostname" (computer name) as defined on the Host itself. • MAC Address –...

  • Page 34: Routing

    • Host Network Binding WAN Port / Session – Select Enable if you wish to associate this Binding PC with a particular PPPoE session. All traffic for that PC will then use the selected PPPoE port and session. • Binding Method – Suppose your PC is bound to WAN1 port and you select “Strict Binding.”...
  • Page 35 Figure 4-2: Routing Note: If there is an entry or entries in the Routing table with an Index of zero (0), these are System entries. You cannot modify or delete these entries. Settings – Routing • Dynamic RIP v2 – This acts as a “master” switch. If enabled, the selected WAN or LAN Routing will run RIPv1/v2, otherwise RIP function will not be available.
  • Page 36 Configuring Other Routers on your LAN All traffic for devices not on the local LAN must be forwarded to the MULTI-WAN GATEWAY so that it can be forwarded to the Internet. This is done by configuring other Routers to use the MULTI-WAN GATEWAY as the Default Route or Default Gateway, as illustrated by the example below.
  • Page 37 Address Network Mask 255.255.255.0 (Standard Class C) Gateway IP Address 192.168.1.100 Interface Metric For Router A's Default Route Destination IP 0.0.0.0 Address Network Mask 0.0.0.0 Gateway IP Address 192.168.1.1 Metric For Router B's Default Route Destination IP 0.0.0.0 Address Network Mask 0.0.0.0 Gateway IP Address 192.168.2.80...

  • Page 38: Virtual Server

    Virtual Server This feature allows you to make Servers on your LAN accessible to Internet users. Normally, Internet users would not be able to access a server on your LAN because: • Your Server's IP address is only valid on your LAN, not on the Internet. •...
  • Page 39 to allow users to connect to your Virtual Servers using a URL, instead of an IP Address. e.g. http://my_domain_name.dyndns.org ftp://my_domain_name.dyndns.org This screen allows you to define your own Server types. Figure 4-5: Virtual Server Settings – Virtual Server • Virtual Server Enable –...
  • Page 40 Each Host (server) must be running the appropriate Server software WAN – This selection allows this server to bind to any WAN port (1-8), or even bind to all WAN ports together. • LAN Port Range – Enter the range of port number used for outgoing traffic from this Server.

  • Page 41: Special Application

    Special Application If you use Internet applications which have non-standard connections or port numbers, you may find that they do not function correctly because they are blocked by the firewall in the MULTI-WAN GATEWAY. In this case, you can define the application as a "Special Application" in order to make it work.
  • Page 42 • Buttons Add – Create a new Special Application entry. • Delete – Delete the selected entry. • Update – Save any changes you have made to the current entry. • Cancel – Cancel any changes you have made since the last saved operation.

  • Page 43: Dynamic Dns

    Dynamic DNS Dynamic DNS is very useful when combined with the Virtual Server feature. It allows Internet users to connect to your Virtual Servers using a URL, rather than an IP Address. This also solves the problem of having a dynamic IP address. With a dynamic IP address, your IP address may change each time you connect to your ISP, making it difficult to connect to you.
  • Page 44 Settings – Dynamic DNS Dynamic DNS This pull-down menu can Enable/Disable the Dynamic DNS feature and select Service the required service provider. • Disable – Dynamic DNS is not used. • TZO – Select this to use the TZO service (www.tzo.com). You must configure the TZO section of this screen.

  • Page 45: Multi Dmz

    Multi DMZ This feature allows each WAN port IP address to be associated with one (1) computer on your LAN. All outgoing traffic from that PC will be associated with that WAN port IP address. Any traffic sent to that IP address will be forwarded to the specified PC, allowing unrestricted 2-way communication between the "DMZ PC"...

  • Page 46: Upnp Setup

    UPnP Setup With the UPnP (Universal Plug & Play) function, you can easily setup and configure an entire network as well as enable detection and control of networked devices and services. Figure 4-9: UPnP Setup Settings – UPnP Setup If set to Enable UPnP, this device will register on the local network. You will UPnP Option find that there is an icon showing on the My Network Places in Window XP.

  • Page 47: Nat Setup

    NAT Setup NAT (Network Address Translation) is the technology which allows one (1) WAN (Internet) IP address to be used by multiple LAN users. Figure 4-10: NAT Setup Settings – NAT Setup • NAT Routing – You can enable or disable NAT through the check box. If Configuration you disable the NAT checkbox, it will act as a bridge or Static Router.
  • Page 48 Non-Translation If some packets whose port number cannot be translated for special applications, you must set state to “Enable” and input value in port range. Port Range Alternatively, if its port cannot be translated in the specified time period, you must set Enable and enter a seconds value in Timeout.

  • Page 49: Advanced Feature

    Advanced Feature • External Filters Configuration – These settings determine whether the MULTI-WAN GATEWAY should respond to ICMP (ping) requests received from the WAN port or not. • Interface Binding – Use these settings to ensure that certain traffic is sent by a particular WAN port and thereby a particular ISP account.
  • Page 50 Settings – Advanced Feature • External Filters IDENT Port – Port 113 is associated with the Internet's (Identification / Configuration Authentication) service. When a client program in your computer contacts a remote server for services such as POP, IMAP, SMTP, that remote server sends back a query to the "Ident"...
  • Page 51 Protocol & Port This list shows the details of all protocol and port configuration data which are currently defined. You can modify them by clicking on a selected row. Binding List Page 47...

  • Page 52: 5: Security Management

    5: Security Management Overview • Block URL – Ability to block a specific website by configuring IP address, URL or Keywords. • Access Filter – Ability to block all Internet access, a known port or user defined ports by group access.

  • Page 53: Access Filter

    Settings – Block URL Access Group This allows you to have different blocking rules for different Groups of PCs. • All PCs (users) are in the Default Group unless moved to another specified group on the Host IP screen. • If you want the same restrictions to apply to everyone, select Default for the Group.
  • Page 54 Figure 5-2: Access Filter Page 50...
  • Page 55 Settings – Access Filter Access Group This allows you have different access rights for different Groups of PCs. • If you want the same restrictions to apply to everyone, select Default for the Group. In this case, there is no need to enter any Hosts on the Host IP screen.

  • Page 56: Session Limit

    Session Limit This new feature allows to drop the new sessions from both WAN and LAN side, if the number of new sessions exceeds the maximum value set by you in the Sampling Time field. Figure 5-3: Session Limit Settings – Session Limit Sampling Time The time interval specified by you for new sessions.

  • Page 57: Sysfilter Exception

    SysFilter Exception System Filter Exception - This will reject every packet with an unrecognized port to block port scan programs from hackers. This, however, also incurs problems in some situations where servers (e.g. SMTP server port 113) or WAN clients need to send a response packet to verify the activity of their communication peers.

  • Page 58: 6: Qos Configuration

    6: QoS Configuration Overview The MULTI-WAN GATEWAY incorporates a QoS (Quality of Service) utility to provide high quality network support service. Because it classifies outgoing packets based on policies defined by users, real-time applications should respond or perform better. QoS Setup The following web page instructs you on setting up and enabling QoS.

  • Page 59: Policy Configuration

    Policy Configuration Setting the QoS policy can allocate Inbound/Outbound bandwidth (based on your configuration) to pass through this device. You can define some policies which classify received packets based on Local/Remote IP, MAC, port and protocol type. This feature is useful when the WAN link is very busy or congested or when using special applications that need real time services such as Internet phone, video conference...etc.

  • Page 60: 7: Management Assistant

    7: Management Assistant Overview The following advanced features are provided: • Admin. Setup • Email Alert • SNMP • Syslog • Upgrade Firmware This chapter contains details of the configuration and use of each of these features. Admin. Setup Remote Access Configuration – This feature allows you to manage the MULTI-WAN GATEWAY via the Internet.
  • Page 61 Settings – Admin. Setup • Remote Access Remote Upgrade – If enabled, you can use the supplied Windows Configuration utility to remotely upgrade the firmware. If not enabled, the upgrade must be performed by a PC on the LAN. • Remote Setup –...

  • Page 62: Email Alert

    Email Alert This feature will send a warning Email to the system administrator when any WAN port is disconnected, has received excessive ping flooding, exceeded session limitation, etc. Figure 7-2: Email Alert Settings – Email Alert • Global Setting: Link Down – If set to Enable, it will send a warning email to alert the administrator when any WAN port is disconnected.
  • Page 63 • Email Alert Email (SMTP) Server Address – An email sever to which a warning Configuration email will be sent, if email alert has been enabled. For example: mail.domain.com • User Name – An email account name for the sender. •...

  • Page 64: Snmp

    SNMP This section is only useful if you have SNMP (Simple Network Management Protocol) software on your PC. If you have SNMP software, you can use a standard MIB II file with the MULTI-WAN GATEWAY. Figure 7-3: SNMP Settings – SNMP •...

  • Page 65: Syslog

    Syslog This feature can send the real time system information to a web page or to specified PCs. Syslog Configuration – Syslog Configuration allows you to select whether to send the system information to another machine or not. Up to three machines can be chosen to send the system log to. Message Status –...
  • Page 66 Settings – Syslog • Syslog Delivery Sending Out – Set to “Enable”, if you want to send system log messages to other machines (PCs). • Keep Sent Message – If set to Enable, it means you want to keep sent messages;...
  • Page 67 Using Remote Web-based Setup To connect to the MULTI-WAN GATEWAY from a remote PC via the Internet: 1. Ensure that both your PC and the MULTI-WAN GATEWAY are connected to the Internet. 2. Open your Web Browser. 3. In the "Address" bar, enter "HTTP://" followed by the Internet IP Address of the MULTI-WAN GATEWAY.

  • Page 68: Upgrade Firmware

    Upgrade Firmware The Upgrade Firmware Screen allows you to upgrade the firmware or backup the system configuration. Figure 7-6: Upgrade Firmware You can backup your system configuration by pressing the Save System Configuration “Save” button. This will save the system configuration for future use. You also can upgrade the firmware by inputting the correct password, browsing to the firmware upgrade file and then pressing the “Upgrade”...

  • Page 69: 8: Metwork Info

    8: Network Info Operation Once the MULTI-WAN GATEWAY and the PCs are configured, operation is automatic. However, there are some situations where additional Internet configuration may be required. Refer to Chapter 4 - Advanced Setup for further details. System Status Use the System Status link on the main menu to view this screen.
  • Page 70 Data – System Status • WAN Interface Connection Type – The type of connection used – DHCP, Fixed IP, PPPoE or PPTP. • Connection Status – Either "Connected" or "Disconnected”. • "Force Renew" button– Only available if using a dynamic IP address (DHCP).

  • Page 71: Restore Factory Defaults

    • Device System UpTime – The time since the device system was last reinitialized. Statistics • CPU Usage – The current CPU percentage usage. • Memory Heap – The current Memory percentage usage (Heap & Queue). • Packet Queue – The current Packet Queue percentage usage. •...

  • Page 72: Wan Status

    WAN Status Use the WAN Status link on the main menu to view this screen. Figure 8-3: WAN Status Data – WAN Status This section displays data for each WAN port. Statistics • Status – This will display either Connected or Disconnected. •...

  • Page 73: Appendix A Specifications

    Appendix A Specifications Model MULTI-WAN GATEWAY Dimensions 423mm (W) x 155mm (D) x 43mm (H) Operating 0° C to 40° C Temperature Storage -10° C to 70° C Temperature Network TCP/IP Protocol: Network 16 *10/100 BaseT (RJ45) Auto-switching Hub ports for WAN / LAN devices. Interface: LEDs 1 power LED.

  • Page 74: Appendix B Windows Tcp/Ip Setup

    Appendix B Windows TCP/IP Setup Overview TCP/IP Settings If using the default MULTI-WAN GATEWAY settings and the default Windows 95/98/ME/2000 TCP/IP settings, no changes need to be made. • By default, the MULTI-WAN GATEWAY will act as a DHCP Server, automatically providing a suitable IP Address (and related information) to each PC when the PC boots.
  • Page 75 Figure B-2: IP Address (Win 95) Ensure your TCP/IP settings are correct as follows: Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically. This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY. Using "Specify an IP Address"...
  • Page 76 Figure B-3: Gateway Tab (Win 95/98) • On the DNS Configuration tab, ensure Enable DNS is selected. If the DNS Server Search Order list is empty, enter the DNS address provided by your ISP in the field beside the Add button, then click Add.
  • Page 77 Figure B-5: Network Configuration (Win 2000) 3. Select the TCP/IP protocol for your network card. 4. Click on the Properties button. You should then see a screen like the following: Page 73...
  • Page 78 Figure B-6: TCP/IP Properties (Win 2000) 5. Ensure your TCP/IP settings are correct: Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically. This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY. Using a fixed IP Address ("Use the following IP Address") If your PC is already configured, check with your network administrator before making the following changes:...
  • Page 79 Checking TCP/IP Settings - Windows XP: 1. Select Control Panel - Network Connection. 2. Right click the Local Area Connection and choose Properties. You should see a screen like the following: Figure B-7: Network Configuration (Windows XP) 3. Select the TCP/IP protocol for your network card. 4.
  • Page 80 Figure B-8: TCP/IP Properties (Windows XP) 5. Ensure your TCP/IP settings are correct. Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically. This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY. Using a fixed IP Address ("Use the following IP Address") If your PC is already configured, check with your network administrator before making the following changes.

  • Page 81: Appendix C Troubleshooting

    Appendix C Troubleshooting Overview This chapter covers some common problems that may be encountered while using the MULTI-WAN GATEWAY and some possible solutions to them. If you follow the suggested steps and the MULTI- WAN GATEWAY still does not function properly, contact your dealer for further advice. General Problems Problem 1: Can't connect to the MULTI-WAN GATEWAY to configure it.

  • Page 82: Internet Access

    Internet Access Problem 1: When I enter a URL or IP address I get a time out error. Solution 1: A number of things could be causing this. Try the following troubleshooting steps. • Check if other PCs are working. If they are, ensure that your PC’s IP settings are correct.

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