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Attachment B: Troubleshooting and FAQs
Question
What encoder and decoder
are used by the camera for
sounds and images?
How
many
users
allowed to view the camera
simultaneously?
Is it possible to catch the
image from the camera in a
real-time manner?
Can the camera be used
outdoors?
Link LED does not light
up.
What network cable is used
for the camera?
How to install and operate
the
camera
behind
firewall?
What are the username and
password for the first use
and after reset to factory
default?
I forgot the username and
password I used for the
setting. What should I do?
I forgot the IP address of
the camera. What should I
do?
IP Finder cannot find the
camera.
Function
The camera uses MJPEG or MPEG4 compression technology to
provide quality images. MJPEG is a standard image compression
technology applicable to different browsers without the need to
install additional software. MPEG4 is a next-generation image
compression standard and can provide high image quality at low
bandwidth.
The sound decoder uses PCM (Stereo, 16bit, 8kHz) compression
technology.
are
The maximum number of viewers depends on the bandwidth of the
client accessing the camera. About 5~6Mbps are used to process
data of the camera, so the maximum number of viewers changes in
proportion to FPS and the resolution of the image. Obviously, the
higher the number of viewers, the lower the performance at each
client end.
Yes, you can use the snapshot function from the main control page.
Camera Installation
The camera is not waterproof, so a special waterproof cover must
be available for outdoor use. Please note that the waterproof cover
may affect the built-in pickup function of the camera.
• Check that the attached standard transformer is not damaged.
Plug the power cable and reboot the machine.
• If the problem remains, contact your dealer for help.
The camera uses a 10 or 100 Base-T Category 5 UTP network
cable.
If you have a firewall in your network environment, please select
a
HTTP mode (Port80). Generally the port 80 is always open for the
browser to access the Internet.
Username = root
Password=root.
Please change your password immediately after entering the system
to ensure information security.
Please proceed as follows:
1. Hold the Reset button for 4 seconds after booting to reset the
password to preset.
2. Change the username and the password.
Use IP Finder to locate the IP address of the camera.
Please connect the camera and the PC on which the IP finder is
executed to the same hub.
• When the camera still can't be located over 1 minute, re-activate
the camera.
• Do not connect the camera to more than one router. The IP
Finder will not be able to detect the camera.
• If the IP of PC on which the IP Finder is executed is not correctly
set, the IP Finder will not be able to locate the camera. Please
71
Mail:
info@visionxip.com
Web:
www.visionxip.com
Answer and Solution
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