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Understanding the licensing process
Your Matrix is pre-licensed. Relicensing the device requires that you request a new license from Network
Instruments and then import a multi-line license string.
The device is pre-licensed at the factory. The license enables ports in blocks of four starting at port 1. It also
indicates the number of blocks that are 10 Gb-capable. If you have eight ports licensed, you may only use ports
1-8. Ports 9-24 remain dark and unusable even if you insert an SFP module. If you need more ports or blocks of
10 Gb, you can request a license upgrade.
A license is tied to a specific hardware device and is non-transferable. Therefore, a license generated for one
device cannot be used on another device.
How to request a new license
Request a new license if you are adding functionality such as additional ports or speed capability or in the
extremely rare instance where your license file is corrupt.
If you are upgrading several devices, you must generate a license request from each one.
1. Starting in the dashboard, click System.
2. Click License.
3. Click Generate License Request.
4. Verify the name of your company in the Organization box is correct. Click OK.
This generates a multi-line license string.
5. Right-click and copy the entire string (including the License Begin and License End lines) and send it to
Network Instruments in an e-mail.
If you are keeping the same number of ports and capabilities, send the e-mail to
logistics@networkinstruments.com.
If you are adding new ports or upgrading the capabilities, contact your sales representative.
46 | Matrix™ (pub. 25.Apr.2014)
Chapter 13: Licensing
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