HP PAVILION Pavilion ZE4300 Service Manual page 110

Symptom
System Error: Unable to
read drive" message
No DVD or CD-RW
software on notebook
All DVD play is erratic
Keyboard
Some or all keys do not
work properly
Embedded
numeric keypad
does not work
PS/2 keyboard and mouse
with Y-adapter do not
work
Touch pad
General problems
Special touch pad
features not working
Select button does
not work
Memory
Out of memory error
Service Manual
Call Center: Suggestions
Make sure disk is clean, undamaged,
and inserted correctly. Clean with
soft cloth or replace as needed.
Wait 5 to 10 seconds after closing
tray before pressing Play.
Restart notebook.
If software was removed, use the
Recovery CDs to reinstall factory
software.
Some DVDs include software called
"PC Friendly". This software
can cause errors or erratic play. If
needed, uninstall PC Friendly and
restart notebook.
Check settings in Control Panel.
Press to activate numeric
Fn+F8
keypad, and Lock key to turn on
number lock.
Avoid touching touch pad while
booting or resuming.
Check devices separately.
Reset notebook (see page 1-17).
Check settings in Control Panel.
Make sure touch pad is enabled in
Mouse Properties.
By default, touch pad is disabled if
external PS/2 mouse is connected,
Use BIOS Setup to check settings.
Avoid touching touch pad while
booting or resuming.
In Mouse Properties, select
Synaptics PS/2 TouchPad driver.
(Driver is installed from
\hp\drivers\TouchPad.)
Make sure C drive has adequate free
space. Delete temporary and
unneeded files.
Use memory troubleshooter in
Windows Help.
Not all third-party memory cards
have been tested for use with
notebook.
Repair Center:
Likely Causes
CD/DVD drive
Motherboard
Keyboard
Motherboard
KeyboarD
Motherboard
Y-adapter
PS/2 device
Motherboard
Top case
Motherboard
Top case
Motherboard
Top case
Motherboard
SDRAM module
Troubleshooting and Diagnostics
Repair Center:
Comments
Make sure CD/DVD drive
is installed properly.
Try reinserting ribbon
cable in connector on
motherboard.
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