Before Contacting A Service Center - Samsung WB1100F User Manual

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still
having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation Suggested remedies
•
Ensure that the battery is inserted.
Cannot turn on the
•
Ensure that the battery is inserted correctly. (p. 25)
camera
•
Charge the battery.
•
Charge the battery.
•
Your camera may be in Auto Power Off mode. (p. 114)
The power turns off
•
The camera may turn off to prevent the memory card
suddenly
from being damaged due to an impact. Turn on your
camera again.
•
The battery may lose power more quickly in low
temperatures (below 0 °C/32 °F). Keep the battery warm
by putting it into your pocket.
•
The camera is losing Using the flash or recording videos depletes the battery
battery power quickly
quickly. Recharge if needed.
•
Batteries are consumable parts that must be replaced
over time. Get a new battery if the battery life is
diminishing quickly.
Situation
Cannot capture
photos
The camera freezes
The camera heats up
The flash does not
work
128
Appendixes
Suggested remedies
•
There is no space on the memory card. Delete
unnecessary files or insert a new card.
•
Format the memory card.
•
The memory card is defective. Get a new memory card.
•
Make sure that the camera is switched on.
•
Charge the battery.
•
Make sure that the battery is inserted correctly.
Remove the battery and insert it again.
While you use the camera, it may heat up. This is
normal and should not affect your camera's lifespan or
performance.
•
The flash option may be set to Off. (p. 58)
•
You cannot use the flash in some modes.