Sopho ErgoLine D340 User Manual
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Sopho ErgoLine D340 User Manual

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ErgoLine D340

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  • Page 1 SOPHO ErgoLine D340...
  • Page 2 A Publication of PHILIPS BUSINESS COMMUNICATIONS HILVERSUM, THE NETHERLANDS Order No.: 9504 404 17203 Manual No.: June 2005 Date: Great care has been taken to ensure that the information contained in this handbook is accurate and complete. Should any errors or omissions be discovered or should any user wish to make a suggestion for improving this handbook, they are invited to send the relevant details to : PHILIPS BUSINESS COMMUNICATIONS...

  • Page 3: Table Of Contents

    Contents Section 1 Introduction Introducing the SOPHO ErgoLine D340 ............1 How to use the Help key..................1 SOPHO ErgoLine D340 Terminal Layout ............2 Section 2 Making and answering a call Making calls Dialling a number.....................3 Dialling hands-free ...................3 Dialling a number offline..................4 Dialling using a speed-dial key .................4...
  • Page 4 Using Hold Putting the caller on Hold and calling someone else ........10 Transferring a call ..................10 Shuttling between two calls................11 Connecting to a held call and disconnecting a current call ......11 Connecting to a held call after being disconnected ..........11 Setting up a three party conference..............12 Answering and ending a call Answering an incoming call ................13...
  • Page 5 Answering incoming call waiting Switching between the current call and a waiting incoming call......20 Putting the current call on hold and answering an incoming call.....21 Ending the current call and answering call waiting.........21 Disconnecting a call and making another call whilst a caller waits....22 Answering incoming call waiting whilst programming the telephone....22 Answering a waiting message Calling in a waiting message ................23...
  • Page 6 Diverting calls Diverting calls to a specific extension .............33 Preparing your telephone for diverting calls ............34 Diverting calls from another phone to your phone...........35 Deactivating diversion of your calls from your phone ........36 Deactivating diversion of your calls from another phone .........36 Section 4 Customising your telephone Toggling features on and off Toggling features on and off ................37...
  • Page 7 Using Special mode Entering Special mode ..................47 Clearing all personal information (keys, directory, messages) ......48 Downloading features to your telephone............50 How to return to User mode ................51 Alphanumeric keyboard Setting the alphanumeric keyboard module .............52 Entering special characters on the alphanumeric keyboard......54 Entering capital letters using the alphanumeric keyboard........55 Preparing a list of free messages Preparing a list of free messages ..............56...
  • Page 8 Section 5 Using Group functions How to use Group features Using group facilities ...................65 Monitoring the status of group facility keys ..........66 Making a call to a groupmember ..............67 Making an intercom call to a groupmember ..........68 Answering an incoming call for a groupmember ..........69 Answering an incoming call from a groupmember ........69 Toggling your telephone between absent and present........70 Switching your telephone absent for incoming group calls......71...

  • Page 9: Introducing The Sopho Ergoline D340

    Introducing the SOPHO ErgoLine D340 The SOPHO ErgoLine D340 telephone combines modern styling with sophisticated, easy- to-use functionality. The ErgoLine range is designed to release the full power of the Philips iS3000 system. The following Ergoline options offer you increased flexibility: •...

  • Page 10: Sopho Ergoline D340 Terminal Layout

    623+2 (UJR/LQH ' WHOHSKRQH OD\RXW ErgoLine T‚s‡xr’† 7hpx†ƒhpr W‚yˆ€r C‚yq G‚ˆq†ƒrhxr… Tuvs‡ HvpÀˆ‡r $%& Cryƒ @‘v‡ 3456 :;<= Hr€‚…’Ãxr’† TƒrpvhyÃpuh… Ãxr’ PFÃxr’ 623+2 (UJR/LQH ' 7HOHSKRQH /D\RXW...

  • Page 11: Making Calls

    Dialling a number Lift the handset Type the number you want Dialling handsfree Press the Loudspeaker key Type the number you want Making calls...

  • Page 12: Dialling A Number Offline

    Dialling a number offline Type the number you want Either lift the handset, press the Loudspeaker key, or press OK Dialling using a speed-dial key Before you can dial someone using a speed-dial key, it must be programmed with the number you are dialling (see Programming a speed-dial number into an empty memory key in section 4) Lift the handset or press the Loudspeaker key...

  • Page 13: Dialling Someone Using The Directory Or The Extra Phonebook(S)

    Dialling someone using the personal directory or the extra phonebook(s) The directory, often called personal directory, is present in your terminal. Before you can dial someone using the directory, you must have a directory set up with names and numbers (see Adding a name to the directory). It can contain up to 100 names. An extra phonebook consists of names/numbers, present in the system e.g.

  • Page 14: Using The Callers List

    Using the Callers list During your absence callers numbers and/or messages, plus the date and time of the call, are stored into the Callers list in your phone. The Callers list can contain 15 callers numbers and/or messages. Message The Message softkey flashes to indicate a new caller in the Callers list.

  • Page 15: Switching Between Listen-In, Handsfree And Softspeaking

    Switching from Softspeaking to Listen-in Press the Loudspeaker key whilst using the handset Switching from Softspeaking to Handsfree Press and hold down the Loudspeaker key, replacing the handset whilst the prompt is displayed Note: If you release the loudspeaker key and then replace the handset you will disconnect your call.

  • Page 16: Switching From Handsfree To Softspeaking

    Switching from Handsfree to Softspeaking Lift the handset Switching from Listen-in to Softspeaking Press the Loudspeaker key to deselect Listen-in Switching from Listen-in to Handsfree To switch from Listen-in to Handsfree, hold down the Loudspeaker key and replace the handset Note: If you release the loudspeaker key and then replace the handset you will disconnect your call Switching between Listen-in, Handsfree and Softspeaking...

  • Page 17: Switching The Active Microphone Off And On

    Switching the active microphone off and on Note: The same Mic key is used for both the handset and handsfree microphones. Press the Microphone mute key to switch the active microphone off. Press the Microphone mute key again to switch it back on Note: If Microphone mute is on, the other party cannot hear you.

  • Page 18: Using Hold

    Putting the caller on Hold and calling someone else Whilst connected, press the Hold key Dial the number of the other party Press the Hold key again to return to the original caller Transferring a call Whilst connected, press the Hold key Dial the number of the other caller Replace the handset or, if using the telephone handsfree, press the Loudspeaker key...

  • Page 19: Shuttling Between Two Calls

    Shuttling between two calls Whilst connected to one caller with a second caller on Hold, press the Hold key. You are connected to the held call and the original caller is put on Hold Press the Hold key again to connect to the original caller and put the second caller on Hold Connecting to a held call and disconnecting a current call Reconnect...

  • Page 20: Setting Up A Three Party Conference

    Setting up a three-party conference It may be that your system does not support this feature for you. If that is the case, you will not have access to it. Whilst connected to one caller, press the Hold Prep3Call Press the Prep3Call softkey Dial the number of the third party 3-Call To start the three-party conference, press the...

  • Page 21: Answering An Incoming Call

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  • Page 22: Answering And Ending A Call

    Ending a call 1 Replace the handset or, if using the telephone handsfree, press the Disconn softkey or the Loudspeaker key If you replace the handset, the duration and Disconn costs of the call if available are displayed Note: If the phone starts ringing after you have ended the call, there is a call waiting.

  • Page 23: Using The Last Number Redial

    Calling someone from the Redial list Every time you make a call the number you call is stored in the Redial list. This list can contain 10 numbers. Press the Redial key Scroll to find the number you want to call <...

  • Page 24: Editing A Number From The Redial List

    Editing a number from the Redial list Press the Redial key Scroll to the number you want to edit < < Edit the number using the number keypad and the backspace key To dial the number, either lift the handset, or, if using the telephone handsfree press the Loudspeaker key, or press OK The number is now stored in the Redial list...

  • Page 25: Adding The Number Of A Connected Party To The Redial List

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  • Page 26: Calling Back A Busy Number Or A Not Answering Number

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  • Page 27: Intruding On A Busy Line

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  • Page 28: Answering Incoming Call Waiting

    Switching between the current call and a waiting incoming call WhoWaits? Press the WhoWaits? softkey Answer Whilst the i.d. of the waiting caller is displayed, press the Answer softkey to swap to the waiting caller Note: You are connected to the waiting call and the original call is now waiting Answering incoming call waiting...

  • Page 29: Putting The Current Call On Hold And Answering An Incoming Call

    Putting the current call on hold and answering an incoming call If a call waiting comes in you can put the current caller on Hold, before answering the waiting call Press the Hold key WhoWaits? Press the WhoWaits? softkey The name of the waiting call appears in the display Answer Press the Answer softkey to answer the call...

  • Page 30: Disconnecting A Call And Making Another Call Whilst A Caller Waits

    Disconnecting a call and making another call whilst a caller waits Disconn. Press the Disconnect softkey Wait for the dialtone, then enter the number Directory of the person you want to call or look up their number in the directory Answering incoming call waiting whilst programming the telephone Press the Exit key to terminate the programming Note: Only the programming you have carried...

  • Page 31: Answering A Waiting Message

    Calling in a waiting message Before you can use this function, you should program a key with the function: Message waiting. Then, depending on the kind of message that is waiting, the associated LED is blinking, flashing or continuously on. Lift the handset or press the Loudspeaker key Press the Waiting Message key Note:...

  • Page 32: Preparing A Number During A Call

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  • Page 33: Monitoring The Costs And Duration Of Calls

    Monitoring cost and call duration It may be that your system does not support this feature for you. If that is the case, you will not have access to it. Call cost and duration are shown in the display at the end of a call Charge To monitor cost and duration during a call, press the Charge softkey...

  • Page 34: Adding A Name To The Directory

    Adding a name to the personal directory Notes: Names may be added to the directory when the telephone is idle. Also during a telephone call the name of the B-party may be added to the directory. This personal directory in your phone can contain up to 100 entries. Directory PhoneBook Press the Phonebook softkey (if present)

  • Page 35: Removing A Name From The Directory

    Removing a name from the directory Directory Press the Directory softkey Type the first character(s) of the name: e.g., to enter B press number key 2 twice Alternatively, you can use the optional Alphanumeric Keyboard if you have one Press OK, or scroll if necessary to the name <...

  • Page 36: Modifying A Name In The Directory

    Modifying a name in the directory Directory Press the Directory softkey Type the first character(s) of the name: e.g. to enter B press number key 2 twice Alternatively, you can use the optional Alphanumeric Keyboard if you have one Press OK, or scroll if necessary to the name <...

  • Page 37: Copying An Entry From The Extra Books To The Personal Directory

    Copying an entry from the extra book(s) to the personal directory This section is only valid if your system provides the extra phonebook. PhoneBook Press the phonebook softkey Select int. book or ext. book by pressing the appropriate softkey Type the first character(s) of the name: e.g. to enter B press number key 2 twice Alternatively, you can use the optional Alphanumeric Keyboard if you have one...

  • Page 38: Sending And Receiving Messages

    Sending a message To send a message you must either be connected to someone or their telephone must be ringing. Message Press the Message softkey Any prepared messages appear in the display Note: To enter messages to the list, see Preparing a list of free messages Use the Down Arrow to display the message <...

  • Page 39: Reading A Message During A Call

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  • Page 40: Cancelling A Notice

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  • Page 41: Diverting Calls To A Specific Extension

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  • Page 42: Preparing Your Telephone For Diverting Calls

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  • Page 43: Diverting Calls From Another Phone To Your Phone

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  • Page 44: Diverting Calls

    Deactivating diversion of your calls from your phone It may be that your system does not support this feature for you. If that is the case, you will not have access to it. Features Press the Features softkey Diversion Press the Diversion softkey SwitchOff Press the SwitchOff softkey Deactivating diversion of your calls from another phone...

  • Page 45: Toggling Features On And Off

    Toggling features on and off It may be that your system does not support this feature for you. If that is the case, you will not have access to it. There are several features in the phone which you switch on and off. The following features can be accessed in User mode: •...
  • Page 46 Toggling features on and off (continued) Features Press the Features softkey ToggleLst Press the ToggleList softkey Scroll to the feature you want < < Change Press the Change softkey Press OK to save the setting To return to idle, press the Exit key Toggling features on and off...

  • Page 47: Changing Specific Telephone Settings

    Changing the contrast of your display Press and hold down the Shift key Whilst holding down the shift key, press the minus or plus key to alter the contrast When you are satisfied with the contrast level, release the Shift key Changing specific telephone settings...

  • Page 48: Changing The Language Of Your Terminal

    Changing the language of your terminal Features Press the Features softkey Setphone Press the SetPhone softkey Language Press the Language softkey Change Press Change or scroll until the language you < < want is displayed Press OK to save the setting To return to idle, press the Exit key Changing specific telephone settings...

  • Page 49: Adjusting The Ringer Volume On Your Telephone

    Adjusting the ringer volume on your telephone Features Press the Features softkey Setphone Press the SetPhone softkey Sounds Press the Sounds softkey Press the Volume softkey Adjust the volume up or down using the volume control keys Press OK to save the setting To return to idle, press the Exit key Changing specific telephone settings...

  • Page 50: Adjusting The Ringer Melody On Your Telephone

    Adjusting the ringer melody on your telephone Features Press the Features softkey Setphone Press the SetPhone softkey Sounds Press the Sounds softkey Melody Press the Melody softkey Scroll up and down to select from the different < < melodies Press OK to save the setting To return to idle, press the Exit key Changing specific telephone settings...

  • Page 51: Locking The Telephone

    Locking the telephone You can lock your telephone so that its functionality is restricted in one of the following ways: • You can make and receive calls, but cannot access any programmed functions • You can receive calls, but each key press or lifting of the handset leads to a hands- free/softspeaking call to a specific number.

  • Page 52: Unlocking The Telephone

    Unlocking the telephone If your telephone is locked in any of the ways detailed in Locking the telephone, you can remove the lock. You require a Lock-password to unlock the telephone. LockOff From the Idle menu, press the LockOff softkey Enter the lock password (Default password is 111).

  • Page 53: Changing Your Password To Set The Lock

    Changing your password to set the lock Features Press the Features softkey Setphone Press the SetPhone softkey Scroll right to display the second row of < < softkeys Press the Password softkey Enter the old password Press OK Enter the new password Press OK Enter the new password again Press OK...

  • Page 54: Setting The Voice Output Medium

    Setting the voice output medium You can change the voice output medium for your telephone so that it will operate via a headset instead of the handset or vice versa. Features Press the Features softkey Setphone Press the SetPhone softkey Scroll right to display the second row of softkeys <...

  • Page 55: Using Special Mode

    Entering Special Mode Special mode gives you access to more features, e.g. in the toggle list, and it gives you the option to clear all personal information Features From the Idle menu, press the Features softkey Setphone Press the SetPhone softkey SetMode Press the SetMode softkey Enter the password...

  • Page 56: Clearing All Personal Information (Keys, Directory, Messages)

    Clearing all personal information (keys, directory, messages) The phone needs to be in Special Mode to do this. (see section Entering Special Mode) Features In Special mode, from the Idle menu, press the Features softkey Setphone Press the SetPhone softkey Scroll right twice to display the third level of <...
  • Page 57 Clearing all personal information (continued) ResetList To reset the toggle list to its default values, < < scroll right and press the ResetList softkey Press OK To return to idle, press the Exit key Using Special mode...

  • Page 58: Downloading Features To Your Telephone

    Downloading features to your telephone The phone needs to be in Special Mode to do this. (see section Entering Special Mode) Features From the Idle menu, press the Features softkey Setphone Press the SetPhone softkey Scroll right twice to display the third level of <...

  • Page 59: How To Return To User Mode

    How to return to User Mode The phone needs to be in Special Mode to do this. (see section Entering Special Mode) Features Press the Features softkey Setphone Press the SetPhone softkey SetMode Press the SetMode softkey SetMode UserMode Press the UserMode softkey To return to idle, press the Exit key Using Special mode...

  • Page 60: Alphanumeric Keyboard

    Setting the alphanumeric keyboard module Features Press the Features softkey Setphone Press the SetPhone softkey Scroll right < < Keyboard Press the Keyboard softkey Change Press the Change softkey to change the setting Scroll down to the next setting < <...
  • Page 61 Setting the alphanumeric keyboard module Change Press the Change softkey to change the setting of the key click Scroll down to the autorepeat delay option < < Change Press the Change softkey to set the right autorepeat delay Scroll down to the autorepeat speed option <...

  • Page 62: Entering Special Characters On The Alphanumeric Keyboard

    Entering special characters on the alphanumeric keyboard Press the unmarked grey key located in the top right corner of the keyboard Press the required alpha-numeric key, circled by the colour grey, as many times as necessary to e.g. get the wanted character ¿...

  • Page 63: Entering Capital Letters Using The Alphanumeric Keyboard

    Entering capital letters using the alphanumeric keyboard Press the ‘Caps lock’ key Press the required alpha-numeric key e.g. The ‘Caps lock’ key is switched off immediately after having pressed the alpha-numeric All the special characters shown above the numeric keys can be entered using the ‘Caps lock’...

  • Page 64: Preparing A List Of Free Messages

    Preparing a list of free messages This list can contain 10 messages Message Press the Message softkey Type the message You can enter up to a maximum of 20 characters: (for example, to enter B press number key 2 twice) 1 .,: ! ? + - % &...

  • Page 65: Setting Up And Using Memory Keys

    Programming a speed dial number into an empty memory key Keys Press the Keys softkey Press the empty memory key you want to program Press Shift and the empty memory key to program at the second level of the key Note: You also can program the second level of the keypadkeys by pressing the Shift and a keypadkey...

  • Page 66: Programming A Function In An Empty Memory Key

    Programming a function into an empty memory key It may be that your system does not support this feature for you. If that is the case, you will not have access to it. You can program specific functions under a memory key allowing access to the function by way of a single key press.
  • Page 67 Programming a function in an empty memory key (contd) Keys Press the Keys softkey Press the empty memory key you want to program Function Press the Function softkey Scroll down until you find the correct function < < If requested, enter the extension number and press OK, or just press OK Note: for the functions Diversion of all calls and DTMF-tones, entering the extension...

  • Page 68: Programming A Group Facility In An Empty Memory Key

    Programming a group facility in an empty memory key It may be that your system does not support this feature for you. If that is the case, you will not have access to it. You can program specific group facilities under a memory key allowing access to the facility by way of a single key press.
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  • Page 70: Editing The Contents Of A Memory Key

    Editing the contents of a memory key Keys Press the Keys softkey Press the memory key you want to edit EditKey Press the EditKey softkey Edit the number or choose another < < function/group facility Note: If you are unable to edit a key, contact the system supervisor as the key may have been locked by the system.

  • Page 71: Emptying The Contents Of A Memory Key

    Emptying the contents of a memory key You need to empty the contents of a memory key if you want to change the functionality of the key. If however you just want to clear the contents without allocating anything else to the memory key, press Exit when you have finished clearing the key.

  • Page 72: Using A Function Key To Activate Or Deactivate A Function

    Using a function key to activate or deactivate a function If a memory key has a function allocated to it, its LED will be lit, indicating that the function is active. Press the function key to toggle the function on and off Note: If this function has been programmed under the second level of the key, the LED will not light Using a speeddial key during a call...
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  • Page 87 Glossary Your telephone may not support all of the Automatic answering features mentioned below. The telephone can be programmed to answer incoming calls automatically. A short beep sounds then the telephone automatically Absent for group calls switches to handsfree mode. Group facility that allows you to prevent group calls from being Automatic answering for one hour...
  • Page 88 Glossary Call waiting beep Your telephone emits two short Backspace key beeps to alert you to a call waiting. Pressing this key deletes the last You cannot alter the sound of the entered digit/character. beeps but you can disable the signal. Block microphone for intercom Call waiting indication If this feature is switched on and if...
  • Page 89 Glossary Doorlamp Directory If your telephone is wired to control A list of names and numbers in your a doorlamp via the Static-interface, telephone which can be used to call you can program the following people or see who is calling you. options: •...
  • Page 90 Glossary Extension Download from the switch A telephone linked to the main This is the term used to describe the telephone system. process of transferring data or programs from the telephone system External loudsp. + micr. to a user. If your telephone is wired to control Certain memory keys and other an external loudspeaker via the static options may be already programmed...
  • Page 91 Glossary Group absent/present key Group facility key that allows you to Handset switch your telephone absent/present The part of the telephone that you for groupcalls. If you switch your lift to talk. telephone absent to groupcalls, the incoming groupcalls are rerouted to Handset without hookswitch other group member(s).
  • Page 92 Glossary Idle menu This is the menu that is displayed A button on your telephone. when you are not busy on a call nor programming the telephone. The Keyclick idle menu displays “Directory”, If this function is active, each “Message”, “Feature” and “Keys” keypress on the alphanumeric softkeys.
  • Page 93 Glossary Listen-in Loudspeaker key Speaking into the telephone via the The telephone has a loudspeaker handset. The loudspeaker in the built into its body. The key telephone is activated, so that people activates/deactivates the around you can hear both sides of loudspeaker.
  • Page 94 Glossary Notice Facility for leaving a short line of Metering text displayed on your telephone and If you make a call to an external on the telephone of anyone who destination, the call may be metered calls you. A Notice can be stored on to record the cost and duration of the your telephone and displayed as call.
  • Page 95 Glossary On/off hook key (voice) Press the PFM key when the LED is If a memory key is programmed off to request the information. with this function, the key can be used to switch on and off hook. It Prepare 3-call can be used instead of the A softkey which allows you to hookswitch beneath the handset.
  • Page 96 Glossary Redial list The Redial list is a store of the last Second bell ten numbers called, regardless of the If your telephone is wired to control method you used to make the call. a second bell via the static interface, You press the “Redial”...
  • Page 97 Glossary Shuttle And one input: If you put a caller on hold and call a • Footpedal third party, you can rotate or “shuttle” between the calls. Status monitoring Status monitoring is a Group feature Softkey that allows you to see which This is the term used to describe the members of the group are busy on a long green key immediately below a...
  • Page 98 Glossary in/output, e.g. to an answering Voice output medium machine. The medium used to make calls. These are: • TAPI (speech via telephone); • Handset with hookswitch speech uses the handsfree • Handset without hookswitch function, the handset or headset •...
  • Page 99 NOTICE TO THE USER This equipment is intended to be used for connection to SOPHO iS3000 systems. This equipment is delivered with a line cord using RJ45 connectors for connection. Hereby Philips Business Communications declares that the product ErgoLine D340 is in conformity with the essential requirements of Directive 1999/5/EC.

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