Lenovo E10-30 User Manual page 31

Incorrect characters appear
on the screen.
BIOS password problems
I forgot my password.
• Are the operating system or programs installed
correctly? If they are installed and configured
correctly, have the computer serviced.
• If you forget your user password, you must ask the
system administrator to reset your user password.
• If you forget your HDD password, a Lenovo
authorized servicer cannot reset your password or
recover data from the hard disk. You must take your
computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and a fee will
be charged for parts and service.
• If you forget your administrator password, a Lenovo
authorized servicer cannot reset your password. You
must take your computer to a Lenovo authorized
servicer or a marketing representative to have the
system board replaced. Proof of purchase is required,
and a fee will be charged for parts and service.
Chapter 4. Troubleshooting
27