Lenovo THINKPAD L412 Product Manual page 111

Lenovo Services – ThinkServer
ThinkPlus™ Services for Lenovo ThinkServer™
BECAUSE EXCEPTIONAL MACHINES DESERVE EXCEPTIONAL SERVICE
The brand new services for ThinkServers were designed with small business needs in mind. The decision to buy a
server should be made carefully and thoughtfully, taking into account not only how the server will support your
business, but also how the server will be supported. Lenovo makes that decision easy. Lenovo ThinkServers are
engineered for exceptional quality to support your growing business needs. But what's more, they are supported by
award-winning Lenovo Service, delivered hand in hand with trusted business partner.
Lenovo will get the new server up and running quickly, train your employees and provide priority response for all of
customers service needs. We're committed to ensuring the ultimate server ownership experience.
ThinkPlus Priority Support for ThinkServer™ presents a consolidated support package that enable to upgrade the
base warranty to 3 or 5 years with:
• 24x7 hardware & software phone support
• Onsite service with next business day response
• Priority call routing
• Advanced level technicians
• Software installation & usage support (phone based)
ThinkPlus Productivity is one simple package of support that includes installation, online training, as well as
ThinkPlus Priority Support service. The package was designed to give business partners the ability to provide server
installation and take advantage of Lenovo's Priority Support infrastructure to serve their customers. Online training
is developed and delivered by Lenovo Training Solutions. It includes the basics on implementing, deploying and
managing Lenovo ThinkServers.
ThinkPlus
Priority Support
24x7 Telephone Tech
Support
Next Business day
Onsite Service
Priority Routing
Advanced Level
Technicians
SW Installation and
Basic Usage Support
ThinkPlus Priority Support for ThinkServer - 90 dAYS TRIAL included
Because we believe so strongly that ThinkServer™ customers can benefit from ThinkPlus Priority Support we're
including a 90-day trial with all new servers to let customers experience first hand the peace of mind and
confidence that this level of support provides during the most critical time of server ownership.
Lenovo recommends Windows
®
Consolidated,
Preferred Support
Single Point of
Contact
Convenient
Fast
Effective
Easy
www.lenovo.com/partner/europe
7 Professional.
®
Focus on your business, not your HW. Expert IT support for your
business quickly, when you need it.
Simplify support with a single source for HW and SW expertise -
available when you need it the most.
The partner you trust, at your place of business, with the parts
and expertise to fix the problem right the first time.
Readily available access gets you to the front of the call queue.
Fast problem resolution from technicians with the expertise you
expect and deserve, to diagnose and solve problems quickly.
Support for software installation and basic usage problems for
in-the-box applications, including ThinkServer™ EasyManage,
EasySetup and EasyUpdate.
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