HP ProLiant ML310e Generation 8 (Gen8) Quickspecs page 36

QuickSpecs
Additional Options
HP Care Pack Services Proactive Care
NOTE: Collaborative Support plus Proactive services delivered by the onshore, local
language Advanced Solution Center (ASC), end-to-end case ownership from a Technical
Solution Specialists and Technical Account Manager who remotely delivers
firmware/software revision management, proactive scans and incident trend reports.
Recommended for customers running a virtualized infrastructure and/or customers
who desire an enhanced call support experience.
HP 3 year 4 hour 24x7 ProLiant ML310e Proactive Care Service
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant ML310e Proactive Care
Service
HP 3 year 6 hour Call to Repair 24x7 ProLiant ML310e Proactive Care Service
HP 3 year 6 hour Call to Repair 24x7 w/ Defective Media Retention ProLiant ML310e
Proactive Care SVC
Foundation Care
HP 3 year 4 hour 24x7 ProLiant ML310e Collaborative Support
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant ML310e Collaborative
Support
HP 3 year 6 hour Call to Repair 24x7 ProLiant ML310e Collaborative Support
HP 3 year 6 hour CalltoRepair 24x7 w/Defective Media Retention ProLiant ML310e
Collaborative Support
Proactive Care Personalized Support Option
NOTE: To add an onsite Account Support Manager (ASM) to Proactive Care. ASM is an
assigned resource who delivers support planning and brings technical expertise and
best practices advices for the customer's environment.
HP 3 year ISS ProactiveCare Personalized Support
Installation Services
NOTE: Reduce the time required to get your system up and running and help minimize
disruptions to your business.
HP Install ProLiant ML310e Service
HP Startup ProLiant ML310e Service
NOTE: For more information, customer/resellers can contact:
http://www.hp.com/services/carepack
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