Hotpoint HDA487 Use And Care Manual page 15

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Consumer S ertices
o
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Our Consumer Servicesare designedwith your needs and wants in mind.
-
-
Warranty Protection
Beforeyour newapplianceleft the factory, it went And you have a written warranty to protect you. Seethe
through rigoroustests to detect manufacturingdefects. warranty on the back page of this book for details.
Convenient Service
Whether your applianceis in or out of warranty,you're
just a phone call awayfrom our nationwidenetwork of
Factory TrainedServiceprofessionals.
Simplycall our Hotpoint serviceorganization. Look in
the White or YellowPages of your telephonedirectory for
HOTPOINT FACTORYSERVICE,GENERAL
ELECTRIC-HOTPOINT FACTORYSERVICEor
HOTPOINT CUSTOMERCARE@ SERVICE.
Servicecan normallybe scheduledat your convenience
and the techniciandrivesa fully-stockedparts service
truck so that, in most cases, the repair can be completed
in one visit.
We'reproud of our serviceand want you to be pleased,
but if for some reasonyou are not happy with the service
you receive,here are three stepsto followfor further help.
FIRST,contact the people who servicedyour appliance.
Explain whyyou are not pleased. In most cases, this will
solvethe problem.
NEXT, if you are still not pleasedwriteall the details
—includingyour phone number to:
Manager,Consumer Relations
Hotpoint
Appliance Park
Louisville,Kentucky40225
-FINALLY,if your problem is still not resolved,write:
Major Appliance Consumer Action Panel
20 North WackerDrive
Chicago, Illinois60606
SeAceContracts
Fortrouble-free
servicebeyond
the writtenwarranty period.
If you prefer to budget your repair expenditures
Servicecontracts let you pay today's pricesfor
instead of being surprisedby them, Hotpoint
servicea month, a year,or severalyears from
offers servicecontracts for varyinglengthsof
now. And, you'll receiveservicefrom Hotpoint
time on all Hotpoint major appliances.With a
trained servicetechniciansusing only genuine
contract, we'llkeepyour appliancein good
Hotpoint parts. If you have any questions about
operating condition during the contract period
ServiceContracts, call TOLL-FREE
at no additional charge. 800.626.2224. ( In Kentucky,call 800.292 .2057.)
TheQuickFk" System
Youcan
savemoney andtime
bydoingit yourself.
For do-it-yourselferswho would prefer to fix
Hotpoint major appliancesthemselves. . .
Hotpoint offers an industry first, the Quick
Fix" System.
L.
t
A program for do-it-yourselfappliance repair,
!
the systemincludes
step-by-step repair manuals
for refrigerators, most non-microwaveelectric
ranges, dishwashers,and standard and large
1
capacity washersand dryers; plus
specially ~
r
packagedreplacement parts,
and technical help
with atoll-free 800
numbez.
Help forYou
by
Phone
-—.
Should you need help in the selectionand
m
purchase of newappliances, or have questions —
about the operation of the Hotpoint appliances
you now own—orhave
any
other questions
~
about Hotpoint consumerproducts or services,
The
GE
AnswerCentdf
—
you areonly a TOLL-FREE callaway.
800.626.2000
The GE Answer CenterTM consumer
information serviceis open 24 hours a day,
sevendays a week.
Our staff of experts stands ready to assist you
anytime.
.
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