What Is Not Covered By The Warranty - Motorola Defy+ Manual

supplementary items like SIM cards. The Product should also be accompanied by a label
with your name, address, and telephone number; name of operator and a description of
the problem. In the case of vehicular installation, the vehicle in which the Personal
Communicator is installed should be driven to the Authorised Repair or Service Centre, as
analysis of any problem may require inspection of the entire vehicular installation.
In order to be eligible to receive warranty service, you must present your receipt of
purchase or a comparable substitute proof of purchase bearing the date of purchase. The
phone should also clearly display the original compatible electronic serial number (IMEI)
and mechanic serial number [MSN]. Such information is contained with the Product.
You must ensure that any and all repairs or servicing is handled at all times by a Motorola
Authorised Service Centre in accordance with the Motorola Service requirements.
In some cases, you may be requested to provide additional information concerning the
maintenance of the Products by Motorola Authorised Service Centres only, therefore it is
important to keep a record of any previous repairs, and make them available if questions
arise concerning maintenance.
CONDITIONS
This warranty will not apply if the type or serial numbers on the Product have been altered,
deleted, duplicated, removed, or made illegible. Motorola reserves the right to refuse
free-of-charge warranty service if the requested documentation can not be presented or if
the information is incomplete, illegible or incompatible with the factory records.
Repair, at Motorola's option, may include reflashing of software, the replacement of parts
or boards with functionally equivalent, reconditioned or new parts or boards. Replaced
parts, accessories, batteries, or boards are warranted for the balance of the original
warranty time period. The Warranty Term will not be extended. All original accessories,
batteries, parts, and Personal Communicator equipment that have been replaced shall
become the property of Motorola. Motorola does not warrant the installation,
maintenance or service of the products, accessories, batteries or parts.
Motorola will not be responsible in any way for problems or damage caused by any
ancillary equipment not furnished by Motorola which is attached to or used in connection
with the Products, or for operation of Motorola equipment with any ancillary equipment
and all such equipment is expressly excluded from this warranty.
When the Product is used in conjunction with ancillary or peripheral equipment not
supplied by Motorola, Motorola does not warrant the operation of the Product/peripheral
combination and Motorola will not honour any warranty claim where the Product is used
in such a combination and it is determined by Motorola that there is no fault with the
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Product. Motorola specifically disclaims any responsibility for any damage, whether or not
to Motorola equipment, caused in any way by the use of the Personal Communicator,
accessories, software applications and peripherals (specific examples include, but are not
limited to: batteries, chargers, adapters, and power supplies) when such accessories,
software applications and peripherals are not manufactured and supplied by Motorola.

WHAT IS NOT COVERED BY THE WARRANTY

This warranty is not valid if the defects are due to damage, misuse, tampering, neglect or
lack of care and in case of alterations or repair carried out by unauthorised persons.
The following are examples of defects or damage not covered by this product warranty:
1 Defects or damage resulting from use of the Product in other than its normal
and customary manner.
2 Defects or damage from misuse, access to incompatible sources, accident or
neglect.
3 Defects or damage from improper testing, operation, maintenance, installation,
adjustment, unauthorised software applications or any alteration or
modification of any kind.
4 Breakage or damage to antennas unless caused directly by defects in material
or workmanship.
5 Products disassembled or repaired other than by Motorola in such a manner as
to adversely affect performance or prevent adequate inspection and testing to
verify any warranty claim.
6 Defects or damage due to range, coverage, availability, grade of service, or
operation of the cellular system by the cellular operator.
7 Defects or damage due to moisture, liquid, extreme humidity, heavy perspiration
or other moisture, sand, food, dirt or similar substances, caused from incorrectly
securing the Product's protective elements and/or subjecting the Products to
conditions exceeding any stated specification or limit.
8 Control unit coil cords in the Product that are stretched or have the modular tab
broken.
9 All plastic surfaces and all other externally exposed parts that are scratched or
damaged due to customer normal use.
10 Leather cases (which are covered under separate manufacturer's warranties).
11 Products rented on a temporary basis.
12 Periodic maintenance and repair or replacement of parts due to normal wear
and tear.