IBM System x3500 M3 Product Manual page 10

A rock-solid, performance server for your most demanding
applications
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without consuming a valuable adapter slot.
• Toolless chassis — The cover can be opened without tools, and many components can be
removed and replaced without tools, including the CD-RW/DVD combo drive, hot-swap drives,
and PCIe/PCI-X adapters, as well as the integrated ServeRAID controller, and embedded
hypervisor key. This can save a servicer significant time.
Extensive System Support Features
The IBM services and technical support portfolio provides world-class, consistent, high-quality
service and support. The x3500 M3 server offers a number of tools and services designed to make
ownership a positive experience. From the start, IBM programs make it easier for you to plan for,
configure and purchase System x servers, get them running and keep them running long-term.
These features include IBM Express Portfolio, IBM ServerProven
Configuration Tool, IBM System x and BladeCenter Power Configurator, IBM ServerGuide, IBM
Systems Director Service and Support Manager, Product Customization Services and extensive
technical support offerings.
This System x server is part of the IBM Express Portfolio, designed, developed and priced to meet
the specific needs of midsized businesses. The IBM Express Portfolio of solutions is easy to
acquire, install and manage. And they leverage IBM technology to provide tangible solutions to help
you solve business problems in an on demand world.
The IBM ServerProven program provides the confidence that specific options and operating
systems have been tested on the server and are officially supported to work together. It is updated
frequently to ensure that the latest compatibility information is always at your fingertips.
The IBM Standalone Solutions Configuration Tool (SSCT) is a downloadable tool that simplifies
the often complex chore of configuring a full rack of servers (including blade servers) and confirming
that you have all the cables, power distribution units, KVM (keyboard, video and mouse) switch
boxes and other components you need, as well as the proper airflow clearances, electrical circuits
and other environmental conditions.
IBM System x and BladeCenter Power Configurator helps IT managers plan for data center
power needs, by providing the following information for specific configurations of System x and
BladeCenter systems: power input (watts), PDU sizing (amps), heat output (BTUs), airflow
requirements through chassis (CFM), VA rating, leakage current (mA), and peak inrush current
(amps).
IBM ServerGuide (installed from CD) simplifies the process of installing and configuring System x
servers. ServerGuide goes beyond mere hardware configuration by assisting with the automated
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installation of the Microsoft Windows
and other system components, with minimal user intervention. (Drivers are also included for support
of Novell NetWare, Red Hat Linux and SUSE LINUX.) This focus on deployment helps you reduce
both your total cost of ownership and the complexity that administrators and technical personnel
face.
IBM Systems Director Service and Support Manager (previously called IBM Electronic Service
™
Agent ) is an innovative "call home" feature that allows System x and BladeCenter servers to
automatically report hardware problems to IBM support, which can even dispatch onsite service if
necessary to those customers entitled to onsite support under the terms of their warranty or an IBM
Maintenance Agreement. Electronic Service Agent resides on a server and provides electronic
support and problem management capabilities through a highly secure electronic dialogue between
your systems and IBM. It monitors networked servers for hardware errors and it can perform
hardware and software inventories and report inventory changes to IBM. All information sent to IBM
is stored in a highly secure database and used for improved problem determination.
Additional services include hardware warranty upgrades and factory-installed Product
Customization Services (PCS), such as asset tagging, hardware integration, software imaging
and operating systems personalization.
IBM offers extensive technical support by phone and via the Web. Support options include links to
forums/newsgroups, problem submission, online shopping support, service offerings, device drivers
for all IBM product lines, software downloads and even upcoming technical seminar worldwide
schedules and registration. Also available are remote installation, configuration and usage support
for System x hardware and software, as well as onsite custom services to provide the level of
expertise you require.
IBM Maintenance and Technical Support solutions can help you get the most out of your IT
investment by reducing support costs, increasing availability and simplifying management with
integrated support for your multiproduct, multivendor hardware and software environment. For more
information on hardware maintenance, software support, solution support and managed support,
visit http://ibm.com/services/maintenance.
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, the IBM Standalone Solutions
®
Server 2003 and 2008 operating systems, device drivers
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