Hauppauge WinTV-HVR-Series Reference Manual page 39

WinTV Reference Manual
A2 - Bad driver state
Some software can leave the card's driver in an invalid state. Try rebooting Windows and
rescan, and if the WinTV is a USB device, disconnect and reconnect. In some rare cases for
PCI cards it is necessary to completely power off the PC at the mains and then back on again.
A3 - Windows Region Wrong
DVB cards are tuned via tuning spaces and these differ for each country. It is important that
Windows is set to the correct country or the wrong tuning space may be used. Check as follows:
1. Click on the Windows Start button
2. Open the Control Panel
3. Open Regional and Language Options
4. Click on the Regional Options tab and ensure that the country is correct under both
Standards and formats and Location.
5. Click on the Advanced tab and ensure that the correct country is selected (e.g. English
(United Kingdom)
6. Click on the Languages tab
7. Ensure that the Default Input Language is set correctly
8. Click OK and Reboot
A4 - Poor USB Controller
Some USB controllers have serious compatibility issues with certain devices.
A5 - USB 2.0 not used
In some cases a motherboard will "decide" to connect a USB 2.0 device at USB 1.x speeds.
This may just be a glitch with the motherboard, but can also occur when using a non-USB 2.0
compliant cable. Older USB cables will not operate at USB 2.0 speeds.
To verify whether your device is running at USB 1.x or USB 2.0 speeds, you can check
through Device Manager:
1. Click on the Windows Start button
2. Select Run and type: devmgmt.msc
3. Device Manager will open. Go to View and then Device by connection
4. Now try to locate the USB controllers in the device hierarchy. They will be located somew-
here on a PCI bus, but the location depends on the chipset of your motherboard.
5. When you find them, expand them and their Root Hubs to locate the Hauppauge device.
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