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Appendix A
Appendix A:
Troubleshooting
The power LED of the Media Hub continuously flashes
blue or red.
Follow these instructions:
1.
To shut down the Media Hub, press and hold the power
button until the power LED starts flashing.
If this step does not shut down the Media Hub, then
proceed to step 2.
2.
Disconnect the power adapter from the Power port of
the Media Hub.
3.
Disconnect the Ethernet network cable from the
Ethernet port of the Media Hub.
4.
Wait five seconds.
5.
Re-connect the Ethernet network cable to the Ethernet
port of the Media Hub.
6.
Re-connect the power adapter to the Power port of
the Media Hub.
You cannot access the Media Browser of the Media Hub.
Follow the instructions until you gain access to the Media
Browser:
1.
Make sure your computer is connected to the local
network. Check the wireless or wired connection.
2.
Make sure the Media Hub is connected to the router.
Check the cable connection at both ends.
3.
Double-click the desktop icon for the Media Hub (it
was created during the Setup Wizard).
4.
In the
Address field of your web browser, make sure
you entered the Friendly Name correctly.
The Friendly Name is the name you created during the
Setup Wizard. If you did not create a Friendly Name,
use the default name; enter http://mediahub.
NOTE:
To access the Media Browser from a Mac,
use one of the following:
http://<Friendly_Name>.local
•
<Friendly_Name>.local
•
http://<IP_address_of_Media_Hub>
•
You have configured the Media Hub, but you do not see
it displayed in Windows Explorer.
Change the Workgroup of the Media Hub to match the
Workgroup of your computer. Follow these instructions:
Media Hub
1.
Access the web-based utility of the Media Hub. (Refer
to Chapter 7: Advanced Configuration, page 33.)
Media Browser screen, click Configuration.
2.
On the
3.
Click
Configure System.
4.
For the Media Hub Name and Workgroup settings, click
Change, and then follow the on-screen instructions.
NOTE:
If you do not see a drive letter for the
Media Hub, refer to Drive Letter Not Found,
page 7.
You cannot access the Media Browser, or the Media Hub
does not respond to commands.
Before You Begin
The Media Hub must boot up with at least one hard disk
installed. If Disk 1 has been removed and replaced with a
new hard disk, then the recovery procedure can be used
to re-install the Media Hub.
WARNING:
Before you install the new hard disk,
back up its existing data because all data on the
new hard disk will be erased.
Instructions for the Recovery Procedure
1.
To shut down the Media Hub, press and hold the power
button until the power LED starts flashing.
If this step does not shut down the Media Hub, then
proceed to step 2.
2.
Disconnect the power adapter from the Power port of
the Media Hub.
3.
While you press and hold down the
re-connect the power adapter to the Power port of the
Media Hub.
4.
Continue to hold down the
ten seconds. Then release.
5.
The Media Hub will undergo its recovery procedure.
WARNING:
Do not reboot or power off the
Media Hub during the recovery procedure.
The recovery procedure will reset the firmware to its
factory version, so you may need to do a firmware upgrade
when the recovery procedure is complete.
Troubleshooting
Reset button,
Reset button for
41
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