Connection Problems - Getac PS535F User Manual

Connection Problems

ActiveSync Connection Problems
 ActiveSync connection problems may occur in some specific cases. They
are likely caused by interoperability with desktop firewall applications or
applications that manage network traffic. For troubleshooting information,
visit the Microsoft web site:
www.microsoft.com/windowsmobile/help/activesync/default.mspx.
Make sure that you have installed the correct version of ActiveSync on your

desktop computer. Install the version ActiveSync included with your Pocket
PC.
Make sure that your Pocket PC and your desktop computer are both turned

on before establishing the connection.
Make sure that the cable is securely plugged into the USB port on your

desktop computer. Connect the USB cable directly to your desktop
computer—do not run the cable through a USB hub.
Make sure that the USB connection is enabled in ActiveSync on your

desktop computer. If the USB connection is already enabled, disable the
USB connection, close the Connection Settings window and then reopen and
re-enable the USB connection.
Reset your Pocket PC before connecting the cable. (See Section 7.1.)

Always disconnect your Pocket PC before you restart your desktop
computer.
Connect only one Pocket PC or personal digital assistant to your desktop

computer at a time.
Network Connection Problems
Make sure that you have added necessary server information.

Network Connection
If

dialog box when starting synchronization, wait a few minutes and try again.
Also, if synchronization does not start right away, the network is probably
busy, and it may take a minute for your Pocket PC to connect to the network.
Verify with your network administrator that your user name and password

are correct.
is not listed as a connection method in the ActiveSync
68