Troubleshooting - Helio Electric Cycle Owner's Manual

Troubleshooting

Use this troubleshooting guide to help you identify and solve any problems you may
have with your Helio Cycle. Please refer to the applicable sections in the manual
before attempting to repair or adjust your Helio Cycle. If you have problems with your
Helio that are not addressed in this guide, give us a call and we'll help you get it
straightened out.
1. Symptom – chatter, snapping or popping sound when accelerating or
decelerating
Cause – one or both belts improperly tensioned
Solution – Properly tension drive belts
Cause – rear wheel isn't properly aligned
Solution – align rear wheel
2. Symptom – throttle doesn't work
Cause – ignition isn't turned on
Solution – turn ignition on
Cause – batteries are discharged
Solution – recharge batteries
Cause – safety cutout mechanism has activated
Solution – turn key off, then back on
3. Symptom – Short operational range
Cause – brakes are rubbing against wheels
Solution – adjust brakes so wheels turn freely
Cause – batteries are low
Solution – charge batteries
Cause – batteries are old or damaged
Solution – have an authorized technician test and replace batteries if necessary
Cause – Batteries are very new
Solution – 'exercise' the batteries by riding until empty and recharging 5-10 times
4. Symptom – Charge indicator light doesn't work
Cause – power outlet is faulty
Solution – use different power outlet
Cause – extension cord is faulty
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