Boston Acoustics TVee 300 Owner's Manual page 10

Troubleshooting TVee
Soundbar does not power on.
• Is the power supply plugged into a live wall outlet?
• Is the power supply properly connected to the soundbar power input?
• Is the rear panel power switch in the "on" position?
• Is the fuse blown? Replace it with the same type. If it quickly blows again the unit may need service.
No sound from TVee Soundbar.
• Is the soundbar connected to an audio source that is playing audio through its output?
• Is the soundbar set to the correct input source?
• Are the soundbar and subwoofer receiving power and turned on?
• Turn up the volume of the TVee soundbar.
• Turn up the volume of the television or cable box TVee is connected to.
• Check Mute status – is the status indicator blinking green? Press the Mute button on the soundbar.
• For digital TVs or other digital sources, make sure the output format is set to "Dolby Digital. " (See the source product's
set-up menu)
• For digital sources, make sure the optical cable is not kinked or broken. (This stops the digital light signal)
• For analog sources connected to the rear panel RCA jacks, make sure a cable is not inserted into the Aux Input in the
side panel.
No Sound from the Subwoofer.
• Check the points in the "Soundbar does not power on, " section above.
• Turn up the volume control.
• Check that the wireless ID setting is the same on the soundbar.
• Move the subwoofer closer to the soundbar.
Distorted sound from the Soundbar.
• Change the Trim Level switch setting to a higher number. (Analog input only)
• Check the signal source to be sure the distortion is not originating there.
Bass not loud enough.
• Turn up the subwoofer Volume control.
• Place the subwoofer closer to a corner in the room.
• Check that the wireless ID setting is the same on the soundbar.
• Some televisions and cable boxes have a mode that limits the bass. Check that product's audio set-up menu and set
the audio mode to "wide" rather than "normal" or "narrow. "
TVee won't learn my remote control commands.
• Carefully follow the programming instructions.
• Hold the remote steady and 12 inches from the front of the soundbar.
• Press and release the remote control buttons s l o w l y !
• Check the remote control's batteries.
Note: TVee learns almost all IR commands, but some IR protocols cannot be programmed.
There is a "pop" noise when I turn off my television.
• Program TVee to be turned on and off with the power button on your television remote control.
Volume of my television speakers gets louder than my TVee system over time.
• When the remote control volume button is held down your television may change volume levels faster then TVee.
• Use the buttons on the soundbar to adjust the volume of the TVee to the correct balance with the television speakers.
• If possible, use the television's set up menu to mute the television's own speakers.
The woofer seems to have interference with its wireless signal.
• Try changing settings of the Wireless ID switches on both the soundbar and subwoofer.
• The subwoofer could be too far from the soundbar to get a good signal. Try moving it closer.
Bluetooth input will not pair with a source Bluetooth device.
• Make sure TVee is in Bluetooth pairing mode. (See instructions on the previous page.)
• Make sure your Bluetooth source device is in Bluetooth pairing mode. (See instructions for that product.)
• Make sure your Bluetooth source device supports A2DP (Advanced Audio Distribution Profile). Note that some products
with Bluetooth only work with Bluetooth keyboards or headsets but may not have A2DP.
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