example) to make sure that VG-100 waits for the dial tone before dialing the telephone
number
• Make sure your computer is not going into suspend (sleep) mode. This will prevent
forwarding from working
Toll bypass is not working properly
• Make sure that a telephone cable is plugged into the VG-100 line jack and to the wall
phone plug
• Make sure toll bypass is configured properly in the VG-100 Agent -> Configure -> Call
Forwarding tab
• Make sure Skype version 1.3.xx or higher is used on both sides
• Make sure your computer is not going into suspend (sleep) mode. This will prevent toll
bypass from working
Skype Username does not display on telephone
handset
•
Make sure that your telephone has support for Caller ID name + number display
•
Note that some phones display numbers only and some phones display the name
ONLY if the name is stored in the telephone's address book. In this case store the Skype
username and speed dial number in the address book in order for the Skype username to
display.
Audio device "recognize" mistakenly
When Bluetooth driver is installed on the same system that VG-100 software is installed
on, the Bluetooth virtual audio device, known as "BTAUDIO" will overwrite VG-100
virtual audio device.
The reason for this is that Bluetooth virtual audio device "recognize" mistakenly
VG-100 virtual audio device as part of Bluetooth virtual audio system and therefore
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