Uniden VG-100 Owner's Manual
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Uniden VG-100 Owner's Manual

Uniden VG-100 Owner's Manual

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VG-100 VoIP Gateway
Owner's Manual
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Summary of Contents for Uniden VG-100

  • Page 1 VG-100 VoIP Gateway Owner’s Manual...

  • Page 2: Table Of Contents

    CONTENTS Welcome..............................4 Package Contents ............................4 Requirements ............................. 5 VG-100 Overview ............................6 Ports..................................6 LED Description ..............................6 VG-100 Installation ............................. 7 For Windows XP Systems............................8 For Windows 2000 Systems..........................15 VG-100 States ............................24 Green ..................................24 Red ..................................
  • Page 3 Wrong Device Installed............................51 Softphone Version Warning..........................51 Cannot hear dial-tone when I pick up the handset connected to the VG-100 ............52 Skype VoIP does not appear to be responding to incoming calls................. 52 Cannot hear the Skype™ call in telephone handset ..................... 52 Call Forwarding is not working properly......................

  • Page 4: Welcome

    Welcome The VG-100™ USB Personal VoIP Gateway (VG-100) is an exciting new device that let’s you make and receive Skype™ calls using your standard telephone handset (regular telephone, cordless phone, DECT phone, …). After you follow the simple installation you will be able to do the following: •...

  • Page 5: Requirements

    • CD-ROM drive to install VG-100 software from the supplied CD-ROM Note that the VG-100 must be connected directly to the PC USB port or to an AC Powered USB hub. It CANNOT be installed on a bus powered USB hub.

  • Page 6: Vg-100 Overview

    Ports USB port: Connect the USB cable to the VG-100 USB port. The other end of the USB cable must be connected to a USB port on your computer, or to an AC Powered USB hub. The VG-100 MUST not be connected to a bus powered USB hub.

  • Page 7: Vg-100 Installation

    • Verify the installation is OK • Connect a telephone handset to the VG-100 • Connect the VG-100 to the wall jack. Note that this is optional and only required for the forwarding features. • Use your VG-100 to make and receive Skype™ calls The detailed instructions follow: If Skype™...

  • Page 8: For Windows Xp Systems

    For Windows XP Systems Step 1: Please insert the ADSL Router CD into your CD-ROM drive. The CD should auto-start, displaying the following window. If it does not start, click on Start – Run and type in CD: \autorun.exe (where CD is the drive letter of your CD-ROM drive.) Click "...
  • Page 9 Step 3: Check the " I have read and agree to the terms and conditions as stated above " checkbox and then click " Agree ". Step 4: Please Plug In your Personal VoIP Adaptor and then click " OK ".
  • Page 10 The other end of the USB cable must be connected to a USB port on your computer, or to an AC Powered USB hub. The VG-100 MUST not be connected to a bus powered USB hub. Step 6: Check the option " Install the software automatically [Recommended] " and then click "...
  • Page 11 Step 7: Please wait while the wizard installs the software… Step 8: The wizard has finished installing the software and then click " Finish ".
  • Page 12 Step 9: Check the option " Install the software automatically [Recommended] " and then click " Next ". Step 10: Click " Continue Anyway ".
  • Page 13 Step 11: Please wait while the wizard installs the software… Step 12: Check the option " Allow this program to use Skype " and then click " OK ".
  • Page 14 (circled in red below) in your system tray as shown below. The telephone icon indicates that the VG-100 software is installed and running and that you can start making calls via Skype™ and the VG-100.

  • Page 15: For Windows 2000 Systems

    For Windows 2000 Systems Step 1: Please insert the ADSL Router CD into your CD-ROM drive. The CD should auto-start, displaying the following window. If it does not start, click on Start – Run and type in CD: \autorun.exe (where CD is the drive letter of your CD-ROM drive.) Click "...
  • Page 16 Step 3: Check the " I have read and agree to the terms and conditions as stated above " checkbox and then click " Agree ". Step 4: Please Plug In your Personal VoIP Adaptor and then click " OK ".
  • Page 17 The other end of the USB cable must be connected to a USB port on your computer, or to an AC Powered USB hub. The VG-100 MUST not be connected to a bus powered USB hub. Step 6: Click " Next ".
  • Page 18 Step 7: Check the option " Search for a suitable driver for my device [recommended] " and then click " Next ". Step 8: Check the option " CD-ROM drivers " and then click " Next ".
  • Page 19 Step 9: Click " Next ". Step 10: Click " Finish ".
  • Page 20 Step 11: Click " Next ". Step 12: Check the option " Search for a suitable driver for my device [recommended] " and then click " Next ".
  • Page 21 Step 13: Check the option " CD-ROM drivers " and then click " Next ". Step 14: Click " Next ".
  • Page 22 Step 15: Click " Yes". Step 16: Check the option " Allow this program to use Skype " and then click " OK ".
  • Page 23 You must restart your computer before the new settings will take effect and then click "Yes". Step 19: Connect a standard telephone handset to the VG-100 phone jack using a telephone cable Step 20: Connect a telephone cable between the VG-100 line jack and a wall jack.

  • Page 24: Vg-100 States

    When the VG-100 is installed and the software is installed properly, then you will see a green phone in the system tray as shown below. If the VG-100™ agent is running and the VG-100 is removed, then the telephone will be red as shown below.

  • Page 25: Testing Vg-100

    “callme” in a chat with echo123, the echo123 service will call you and let you leave a message which will be played back to you. This will help you verify that the VG-100, VG-100 driver and the telephone are all connected and installed properly.
  • Page 26 Step 2: Enter " echo123 " (Call Echo / Sound Test Service) and then click " Search ". Step 3: Click " Add Selected Contact " .
  • Page 27 Step 4: Click " OK " and then click "Close".
  • Page 28 Step 5: Call Echo / Sound Test Service (echo123) now. You should see the following screen, and the telephone connected to the VG-100 should ring. Pick up the handset and follow the instructions. The Echo Test Service will ask you to leave a message which will be played back immediately.

  • Page 29: Making And Receiving Calls

    VG-100 connected handset. Then simply pick up the handset, press ##, to indicate to the VG-100 adaptor that this is not a standard call but a Skype call, you will hear a new dial-tone, press the speed dial number (e.g. 99) and then press the asterisk (*) key.

  • Page 30: Setting Up Skype Speed Dial

    This section describes how to setup speed dials in Skype™. This is required in order to use a VG-100 connected handset to dial to a Skype™ contact. It is not required for making SkypeOut™ calls using a VG-100 connected handset.
  • Page 31 Step 2: Enter the desired speed dial number (e.g. 99) as shown below and press the OK button. Step 3: You will now see an indication that the Skype™ contact has a speed dial associated with them as shown below.

  • Page 32: Switching Between Voip And Regular Calls

    While on a regular phone call you may receive a Skype™ call or while on a Skype™ call you may receive a regular call. The VG-100™ adaptor will indicate an incoming call with an audible tone and you can conference in the additional caller by pressing ‘#2’.

  • Page 33: 3-Way Calling

    3-Way Calling During an active Skype call the user may press ‘#1’ to put current Skype call on-hold and get a PSTN dial tone to establish a PSTN call. Similarly, during an active PSTN call the user may press ‘#1’ to put current PSTN call on-hold and get a VoIP dial tone to establish a Skype call You may then: •...

  • Page 34: Call Forward Settings

    Call Forward Settings The VG-100™ adaptor can be configured to forward all incoming Skype™ calls to another telephone number, such as your mobile phone. It can also forward incoming telephone calls to a Skype™ or SkypeOut™ call. Right click on the Skype Agent (green telephone in the Windows System Tray) and select configure as shown below.
  • Page 35 Press the Call handling tab to see the Call handling parameters as shown below. There are two kinds of Call handling Settings: Incoming Internet calls: Incoming PSTN calls:...

  • Page 36: Incoming Internet Calls

    Incoming Internet calls In order to forward incoming Skype™ calls to a telephone number such as your mobile phone, change the Incoming Internet calls settings. First check the Call forward checkbox and then select the telephone that should be dialed on the telephone line.
  • Page 37 As you can see in the screenshot above, when forwarding is enabled, the driver will disable the computer’s ability to go to standby mode. When the computer tries to go into a standby mode, you will see the following popup: If the computer goes to sleep, then toll bypass will not work.

  • Page 38: Incoming Pstn Calls

    Incoming PSTN calls In order to forward incoming regular calls to a VoIP call, such as through SkypeOut™ or to a Skype account, enter speed dial number (e.g. 77) associated with the Skype User without the * key (as shown above).or enter the SkypeOut™ number (e.g. 0016175551212), change the Incoming PSTN calls settings.
  • Page 39 As you can see in the screenshot above, when forwarding is enabled, the driver will disable the computer’s ability to go to standby mode. When the computer tries to go into a standby mode, you will see the following popup: If the computer goes to sleep, then toll bypass will not work.

  • Page 40: Telephone Answering Machine

    The VG-100 TAM can be used in conjunction with or independent of any VoIP voicemail service you may be subscribed to. When you access the VG-100 TAM, you will be able to access the VoIP service voicemail, if subscribed, as well as the VG-100 voice messages.

  • Page 41: Interactive Voice Response (Ivr)

    After all changes are made, press Apply and then OK. At this point, the VG-100 TAM will answer incoming calls after the desired number of rings. The caller will then hear the Outgoing message and have a chance to leave an incoming message.

  • Page 42: Remote Ivr Access

    Once enable, you can call in to your PSTN line or your VoIP account to remotely access VG-100. When you call in, you will hear the outgoing message or the call forward message. During the message, you should press the ‘*’ key followed by the pin code and ‘*’ key again.

  • Page 43: Toll Bypass

    • Make a toll bypass call (explained in the Toll Bypass section) • Listen to and/or delete VG-100 TAM recorded voice messages • Change the outgoing message • Access the VoIP service voicemail (when calling from PSTN) Your pin code can be between 4 and 8 digits.

  • Page 44: Skype Voicemail

    Skype Voicemail With VG-100 active, the attached telephone handset can be used to check for, and listen to your Skype voicemail. You can access your voice mail only when there is no call in progress. In order to access your voicemail: 1.

  • Page 45: Changing The Default Settings

    Skype™ call and a regular call (call waiting) and conference calling, by running the VG-100™ configuration. Right click on the VG-100™ agent and select Configure as shown below. You will see the configuration tab as shown below. CAUTION: The configuration order is based on the Windows OS and may change.
  • Page 46 The Initiate Voip Call – press these keys to get a VoIP dial-tone. You can now dial a SkypeOut™ call or a Skype™ speed dial call from your telephone handset. The Send Key – press this key following the phone number (or speed dial number) when making a VoIP call.

  • Page 47: Disabling Vg-100

    Line PSTN line followed by the * key. Please refer to the manual in detail Example: Skype into the VG-100 + * + Ping Number + * + 1 + telephone number + Check for, Repeat current message -> press 1 key and listen to Delete current message, move to next ->...

  • Page 48: Installing A New Version

    Installing a New Version When you install a new version of VG-100 software, at the end you will see a slightly different Skype warning message as shown below. Select “Allow this program to use Skype” and press OK as shown below:...

  • Page 49: Uninstall

    Uninstall Step 1: Click " Start -> All Programs -> Uniden VG-100 VoIP Gateway -> Uninstall ". Step 2: Click " Yes".

  • Page 50: Troubleshooting

    If VG-100 was working OK and suddenly stops working properly (e.g. stops responding to incoming rings or you cannot get a VoIP dialtone) try the following: • Quit the VG-100 Agent (right click on the green telephone in the System Tray and select Quit) •...

  • Page 51: Wrong Device Installed

    • Make sure the VG-100 is connected to the PC and VG-100 Agent is running (green phone in the Windows System Tray). • Make sure the handset is connected to the phone jack on the VG-100 and not the line jack •...

  • Page 52: Cannot Hear Dial-Tone When I Pick Up The Handset Connected To The Vg-100

    • Make sure the VG-100 is connected to the PC and VG-100 Agent is running (green phone in the Windows System Tray). • Make sure the handset is connected to the phone jack on the VG-100 and not the line jack • If the Skype™ application was terminated for any reason while the VG-100™ agent was running, you will need to exit the VG-100™...
  • Page 53 and then select Sound Devices as shown below.

  • Page 54: Call Forwarding Is Not Working Properly

    Call Forwarding is not working properly • Make sure that a telephone cable is plugged into the VG-100 jack and to the wall phone plug • Make sure call forwarding is configured properly in the VG-100 Agent ->...

  • Page 55: Toll Bypass Is Not Working Properly

    Toll bypass is not working properly • Make sure that a telephone cable is plugged into the VG-100 line jack and to the wall phone plug • Make sure toll bypass is configured properly in the VG-100 Agent -> Configure -> Call Forwarding tab •...
  • Page 56 It is important to understand that although the name of VG-100 virtual audio device is changed to “BTAUDIO” it is still the virtual audio device that is part of VG-100 Software and the VG-100 Software stack will work fine (i.e. voice streams will be directed ok from/to the telephone handset).

  • Page 57: Appendix A - Ivr Flow Chart

    Your call is Configured to being Exit IVR call-forward forwarded [ call fwd ] You have reached the Configured to VG-100 answering Answering Exit IVR machine. Please leave [ Record msg ] your message after the Correct PIN Please Wrong PIN...
  • Page 58 Local To listen to local voice Handset messages, please press 1 Access To delete all local voice Exit IVR messages, please press 2 [ soft-phone VM ] To access the VoIP All local All locally recorded network voice mail, please voice messages would be For Answering Machine...
  • Page 59 No messages were 3 - Incoming PSTN 3 / 6 received 6 - Incoming VoIP To repeat the current Recorded voice Play message press 1, To delete messages will be played message the current message press back sequentially 2, To keep The current message press 3 There are no When no...

  • Page 60: One Year Limited Warranty

    (E) Used in conjunction with any equipment or parts or as part of a system not manufactured by Uniden. PARTS COVERED: This warranty covers for one (1) year, the VG-100 unit. All accessories (cables etc) are covered for 90 days only. STATEMENT OF REMEDY: In the event that the product does not conform to this warranty at any time while this warranty is in effect, the warrantor at its discretion will repair the defect or replace the product and return it to you without charge for parts or service.

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