Care And Cleaning - Electrolux EHI935BA User Manual

12

CARE AND CLEANING

Problem
Red rings, limescale or water rings, shiny
metallic or other discolouration, stratches/
shadows, bubbles or other miscellaneous
marks or stains on ceramic glass cooktop
surface
Pitting of ceramic glass surface
You cannot start the appliance or
operate it
The residual heat indicator does not
come on
Heat setting alternates
A sound operates and appliance starts
and stops again. After 5 seconds one
more sound operates
comes on
comes on
and number comes on
comes on
There is no signal when you touch
panel keys
If you tried the above solutions and cannot repair the
problem, speak to your dealer or the Customer Care
Department. Give the data from the rating plate, three digit
letter code for the glass ceramic (it is in the corner of the
cooking surface) and an error message that comes on.
If you operated the appliance incorrectly, the servicing by
a customer service technician or dealer will not be free of
charge, even during the warranty period. The instructions
about the customer service and conditions of guarantee
are in the guarantee booklet.
Possible cause and remedy
Use a ceramic glass cleaner such as Cerapol. Cleaning/ maintenance of the
cooktop surface is not covered under warranty. If a service call is placed to clean
the cooktop you will be charged for the visit.
Spillovers of liquid with high sugar content. These types of spills must be
removed immediately with a special scraper for the glass. If not permanent
damage to the cooktop can occur which is not covered under warranty.
• Y ou touched 2 or more sensor fields at the same time.
Only touch one sensor field.
• T here is water or fat stains on the control panel. Clean the control panel.
• S tart the appliance again and set the heat setting in 10 seconds.
• T he child safety device or key lock or Stop+Go operates.
See the chapter Operating the appliance.
The cooking zone is not hot because it operated only for a short time. If the
cooking zone is supposed to be hot, speak to the after sales service.
The Power management is active. See the section Power management.
You covered . Uncover the sensor field.
• T he automatic switch-off operates. Stop the appliance and start it again.
• O verheating protection for the cooking zone operates. Switch off the cooking
zone, use cookware with a larger diameter.
• N o cookware on the cooking zone. Put cookware on the cooking zone.
• N ot correct cookware. Use the correct cookware.
• T he diameter of the bottom of the cookware is too small for the cooking zone.
Use larger diameter cookware.
There is an error in the appliance. Disconnect the appliance from the electrical
supply for some time. Reset the fuse from the electrical system of the house.
Ensure unit has ventilation gap at front as per installation instructions. Connect
again. If comes on again, speak to the after sales service.
There is an error in the appliance, because either the cookware boils dry or
you've used incorrect cookware. Overheating protection for cooking zone
operates. The automatic switch-off operates.
Remove the hot cookware. After approximately 30 seconds switch on the
cooking zone again. should disappear, residual heat indicator can stay.
Cool down the cookware and check it with the section Cookware for the
induction cooking zone.
The signals are off. Switch on the signals.