Troubleshooting - Zte 4G Mobile Hotspot User Manual

C h a p t e r

Troubleshooting

Problem Description
The system cannot run
the installation program
automatically.
After installation, the
system doesn't install the
driver program properly.
After restarting the
device, no signal can be
detected, even if the SIM
is inserted.
Sent Message failure.
Data connection failed.
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Possible Causes
The system configuration is having
difficulty with the auto-run software.
The system configuration is having
difficulty with the auto-run software.
1. You are in a place where there is no
3G/4G network coverage. Such places
include underground parking garages,
tunnels, and some remote rural areas.
2. The SIM card isn't inserted properly.
3. The 4G Mobile Hotspot is positioned
in such a way that signal reception is
adversely affected.
1. The SMS center number is incorrect.
2. The network is busy or you are in an
area with no signal.
1. You are in the place where there is no
3G/4G network coverage.
2. The network is busy.
Problem Solving
The 4G Mobile Hotspot will appear as a virtual
CDROM on the PC's start menu. Click on the
icon and start the Autorun.exe. If you have
previously installed a version of the program,
please uninstall it first.
Please install the driver program manually. The
driver program can be found in the path of My
Computer > Mobile Hotspot > AutoRun.exe.
1. Change location to find a good where having
signal.
2. Remove and reinsert the SIM card correctly.
3. Adjust the angle / position of the 4G Mobile
Hotspot or its proximity to other electronic 4G
Mobile Hotspots.
1. Your 4G Mobile Hotspot is preconfigured so
it is unlikely that it will need changing.
However if it is missing or incorrect contact
your operator.
2. Try later or move to an area with a stronger
signal.
1. Move to an area with good signal.
2. Try later.