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Q
Why is the DTV main menu unavailable?
A
Another mode is selected. Press ATV/DTV to select
DTV.
Q
Why are some of the menus locked?
A
Lock Menu has been enabled (see 'Parental Controls'
page).
Q
Why is the digital channel locked?
A
The channel has been selected in Locked
Programmes (see 'Digital Settings' section).
Q
Why can only certain digital channels be viewed?
A
A Favourite list has been selected (see 'Favourite
Programmes' section), set the feature to ALL PROGS
or change channels by using the number buttons.
Q
Why are some of the digital subscription channels
unavailable?
A
Your subscription needs upgrading. Contact your
service provider.
Q
Why is the soundtrack in English when a different
audio language has been selected?
A
The programme is currently being broadcast with an
English soundtrack only.
Q
Why is there incorrect or no sound when in DTV
mode?
A
Press s to ensure the hard of hearing option has
not been selected.
Q
What can be done if the PIN number has been
forgotten?
A
Use the Master PIN code of 1276, then change to a
number of your choice. Ensure that no-one else can
use the Master PIN by removing the Owner's Manual.
Q
Why are there vertical stripes on the screen when in
PC mode?
A
The Sampling clock may need adjustment. Select PC
Setting from the SET UP menu, highlight Sampling
clock and adjust until the lines clear.
Q
Why are there horizontal stripes and/or blurred
images on the screen when in PC mode?
A
The Clock phase may need adjustment. Select PC
Setting from the SET UP menu, highlight Clock
phase and adjust until the picture clears.
Q
Why when digital subtitles have been selected are
they not showing on screen?
A
Subtitles are not currently being transmitted by the
broadcaster.
Q
Why is there no digital text service?
A
The digital programme being viewed is not
broadcasting digital text. Try another digital
programme.
Q
Why are there problems with analogue text?
A
Good performance of text depends on a good strong
broadcast signal. This normally requires a roof or loft
aerial. If the text is unreadable or garbled, check the
aerial. Go to the main index page of the text service
and look for the User Guide. This will explain the basic
operation of text in some detail. If further information
is needed on how to use text see the text section.
Q
Why are there no analogue text sub-pages?
A
There are none broadcast or they have not yet loaded.
l
Press the
button to access.
(See text section).
Q
Why are the four coloured text numbers visible but
no text?
A
Text has been selected whilst viewing an external
source i.e. DVD or VCR. No text will appear on screen
or a box may appear stating no information is
available. Select a broadcasting channel and press
TEXT to access.
43
PROBLEM SOLVING
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