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Summary of Contents for NETGEAR AirCard 597E
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AirCard® 597E ExpressCard with User Guide 2130917 Rev 2...
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AirCard® 597E ExpressCard - User Guide Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well‐constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data. Safety and Hazards Do not operate the Sierra Wireless modem: • In areas where blasting is in progress • Where explosive atmospheres may be present • Near medical equipment • Near life support equipment, or any equipment that may be susceptible to any form of radio interference. In such areas, the Sierra Wireless modem MUST BE POWERED OFF. The Sierra Wireless modem can transmit signals that could interfere with this equipment. Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When ...
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AirCard® 597E ExpressCard - User Guide Trademarks AirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra Wireless. Watcher is a trademark of Sierra Wireless, registered in the European Community. Sierra Wireless, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless. ® Windows is a registered trademark of Microsoft Corporation. Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries. ExpressCard and PC Card are trademarks of PCMCIA. ® QUALCOMM is a registered trademark of QUALCOMM Incorporated. ® InstallShield is a registered trademark of Macrovision Corpo‐ ration in the United States of America and/or other countries. Other trademarks are the property of the respective owners. Comments Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 to 5:00 Pacific Time sales@sierrawireless.com E-mail: Post: Sierra Wireless 13811 Wireless Way Richmond, BC...
1: Introducing the AirCard® 597E ExpressCard Note: This document applies to you, only if your wireless card is the AirCard 597E ExpressCard from Sierra Wireless. This document does not apply, if you are using a wireless card that is built into your computer.
AirCard® 597E ExpressCard - User Guide Feature summary The AirCard ExpressCard is designed to provide a wide range Note: For step-by-step instruc- of capabilities using CDMA network technology. Implemen‐ tions to access features of the tation of these features depends on the particular service AirCard ExpressCard, consult provider and account features you have chosen. online help available with Watcher ® (page 33). Some features described in this manual may not be supported by your service provider or may not be available with your network account. For details of the services and accounts available, contact your service provider. Wireless ExpressCard Once installed and configured, the AirCard ExpressCard can connect to the CDMA network automatically. You just insert ...
Introducing the AirCard® 597E ExpressCard 40‐80 Kbps (uplink to the network). Actual speed depends on the network conditions. • 1X supports Internet connections with data rates up to 153 Kbps. Actual speed depends on the network condi‐ tions. Once the connection is established, you can open your browser and connect to any web site that is accessible through the Internet, or access other Internet services (such as e‐mail). The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant”; see page • Circuit switched (dial‐up) data, using the earlier CDMA IS‐95 specification, supports data connections to any dial‐ in service at rates up to 14.4 Kbps. • QNC (Quick Net Connect), provides a simplified way to dial into an Internet connection (using circuit switched data) where 3G (1xEV‐DO or 1X) high‐speed packet service is not available. • (Short Message Service), allows you to send and receive short text messages using the AirCard ExpressCard. Additional AirCard ExpressCard features Beyond the features of the CDMA network, the AirCard ExpressCard provides additional software features: •...
ExpressCard into your computer. System components Your AirCard 597E ExpressCard is just one part of a system designed to provide you with a wide range of communication features. Every component of the system is needed to enable these capabilities. Your host computing device Your notebook hosts the AirCard ExpressCard hardware and runs the communication software: your web browser or e‐mail application, and Watcher—the AirCard ExpressCard enabling software. You may also have other software on your computer that can be used wirelessly with the AirCard ExpressCard, such as: file transfer applications (FTP), chat or instant messaging, a VPN (Virtual Private Network) client, client software for a corporate server application. The AirCard 597E ExpressCard The AirCard ExpressCard provides your computer with a connection to the CDMA wireless network. The AirCard ExpressCard fits into a standard ExpressCard/34 or ExpressCard/54 slot available on newer notebook PCs. With an optional ExpressCard/34 adapter (sold separately), you can use the AirCard ExpressCard in a PC Card slot. Every CDMA network operates on one of three radio frequency bands. As a dual‐band product, the AirCard ExpressCard operates on two of these bands (see page 36), providing a wide coverage area. 2130917...
Introducing the AirCard® 597E ExpressCard The AirCard ExpressCard drivers and enabling software The AirCard ExpressCard drivers and enabling software (Watcher) monitor and manage your wireless connections. Your AirCard ExpressCard uses the Sierra Wireless TRU‐Install™ feature—the drivers and software are installed when you insert the AirCard ExpressCard into your computer. The device driver software enables the AirCard ExpressCard to work with your computer’s operating system. Using the Watcher software, you can manage the AirCard ExpressCard and monitor your connections. For step‐by‐step instructions to access features of Watcher, use the application’s online help. A CDMA service provider account Companies that operate CDMA networks and provide access to these networks are called service providers. To use the AirCard ExpressCard, you must have an account with a CDMA service provider. Each service provider has its own pricing options. There may Note: You can use the Lock be flat rate accounts, which provide you a maximum number Code feature to prevent others of minutes of network usage for a fixed monthly fee. There ...
AirCard® 597E ExpressCard - User Guide The CDMA wireless network This is the worldwide infrastructure providing the radio Note: More information about coverage that allows you to stay connected. Made up of radio CDMA networks is available on towers and a variety of network switches, routers, and servers, the CDMA Development Group www.cdg.org the network is an interconnection of many service providers. web site, There are CDMA networks that operate in the frequency bands Note: Most service providers supported by the AirCard ExpressCard throughout North have coverage maps on their America and parts of Latin America, Asia, and New Zealand. ...
2: Getting Started • The AirCard 597E software • Account activation and Before you can begin using the AirCard ExpressCard, you must: configuration Insert the AirCard ExpressCard, to install the enabling software and drivers. Activate an account and configure the AirCard ExpressCard to use your account (unless the AirCard ExpressCard has been pre‐activated). This section provides an overview of this process. The AirCard 597E software The AirCard ExpressCard comes with the following software: • Watcher application that you use to manage the AirCard ExpressCard and monitor your connections • The driver software that provides the interface between the AirCard ExpressCard and your Windows operating system Detailed instructions for installing the AirCard ExpressCard and its software are provided in “Installation” on page 15. Account activation and configuration To use the AirCard ExpressCard, you must have an account with a CDMA service provider. The process of setting up an ...
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AirCard® 597E ExpressCard - User Guide Configuring the AirCard ExpressCard involves setting the phone number assigned by your service provider and may involve entering other network parameters and settings such as a user name and password to access services. Your service provider needs to know: • The billing information to use to collect payment for your network usage. • The ESN (Electronic Serial Number) or MEID (Mobile Equipment Identifier) assigned to your AirCard ExpressCard during the manufacturing process. (The ESN or MEID is printed on a label on the AirCard ExpressCard and can be displayed in Watcher.) This number is used to help authenticate your account when you connect for service. You require from your service provider: • An activation code that gives you access to configure the account. • A phone number for your AirCard ExpressCard. • Additional information specific to your service provider such as: · A user ID (username) and password to authenticate your network connection. · A SID (System IDentifier) that identifies your home network area and is used together with your phone number to determine if you are “home” or “roaming”. 2130917...
3: Installation • System requirements • Installation • Inserting the AirCard ExpressCard • Removing the AirCard This chapter guides you through the steps necessary to install the AirCard ExpressCard on a notebook computer. ExpressCard The basic steps are: Insert the AirCard ExpressCard into the ExpressCard slot (page 18) to install the AirCard ExpressCard drivers and Watcher software. If the AirCard ExpressCard has not been pre‐activated, use the Activation Wizard to configure the AirCard ExpressCard (as described in “Activation” on page 21). Before you begin the installation process, ensure your PC is running a supported operating system and meets the hardware requirements described in the next section. System requirements The AirCard ExpressCard is supported on notebook PCs running: • Windows Vista • Windows XP (Home and Professional versions) with Service Pack 2 •...
Installation To install the AirCard ExpressCard, you require these system resources: Table 3-1: System resource requirements ExpressCard slots One ExpressCard/34 or ExpressCard/54 slot; alternatively, a Type II PC Card slot and an ExpressCard/34 adapter (sold separately). I/O resources 1 IRQ, 40 bytes I/O space Memory 32 MB Disk space 32 MB AirCard ExpressCard installation procedures...
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Installation Ikernel Application Error If the window appears: a) Cancel the installation. b) Download the file: http://support.installshield.com/kb/files/Q108312/ ikernelupdate.exe. c) Install the file on your computer, remove the AirCard ExpressCard from your computer, then rerun the AirCard ExpressCard installation. Next Back Use the and buttons to navigate through the wizard noting the following: I accept · To proceed with the installation, you must click the terms in the license agreement to indicate your accep‐ tance of the terms of the license agreement. Destination Folder · Use the default settings for the unless you have special requirements and an advanced under‐ standing of PC configuration. (The Destination Folder dictates where the software is installed.) Windows detects the AirCard ExpressCard and installs the drivers for it. This may take a few minutes. Once com‐...
Installation ExpressCard insertion and removal Inserting the AirCard ExpressCard To insert the AirCard ExpressCard into a notebook: With the picture label facing up, insert the AirCard ExpressCard into the slot. Correct Incorrect When you insert the AirCard ExpressCard, the following should occur: • If sound effects are enabled, the PC beeps. • The Safely Remove Hardware icon appears in the system tray, if it is not already displayed for another card, (and unless the feature has been disabled). Windows Vista Windows XP Windows 2000 • Watcher launches (unless the autolaunch feature has been disabled). The AirCard ExpressCard is powered as soon as you insert it. Removing the AirCard ExpressCard To remove the AirCard ExpressCard: Close Watcher if it is open. Click the Safely Remove Hardware icon in the system tray to display the option to stop the card. Windows Vista Windows XP Windows 2000...
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Installation Use the ejector to remove the AirCard ExpressCard from the slot. Pull the card out of the slot by gripping both sides of the card and pulling the card straight out. Correct Incorrect Document 2130917. Rev 2 Mar.11...
4: Activation • Account configuration procedures • Manual activation Account configuration • Automated activation procedures The final step to making the AirCard ExpressCard operational is configuring it to use your CDMA service provider account. The process of activation configures your AirCard ExpressCard with the required account parameters (phone number, username, password, etc.). If you purchased a pre‐activated AirCard ExpressCard, this step is not necessary. Once the application software and drivers are installed, the AirCard ExpressCard is ready for use. Otherwise, you must use the Activation Wizard to activate and configure your account. Activation Wizard The Activation Wizard walks you through the process of configuring an account. The process and options vary based on the service provider. This section is a guide only. Consult the Quick Start Guide, and follow the directions on screen and instructions given by your service provider representative. If your AirCard ExpressCard does not have an activated account, and Watcher has started automatically, then the Activation Wizard should start automatically. If this does not happen: Ensure Watcher is running. If it is not, double‐click the Watcher icon on your desktop. TOOLS >...
Manual activation Activation involves phoning your service provider, exchanging information, and entering your account infor‐ mation into the appropriate fields in the wizard. (To use this method, you require a phone.) Next Back To use manual activation, use the and buttons to navigate through the wizard, noting the following: • Obtain the billing information listed on the second window of the wizard, before you phone the service provider or proceed to the next window. • Contact your service provider. Inform your service provider that you are activating your Sierra Wireless AirCard 597E ExpressCard. The representative will request your ESN (Electronic Serial Number) or MEID. This is displayed in the Activation Wizard (and is printed on the AirCard ExpressCard box and on the label on the back of the AirCard ExpressCard). • As prompted by the wizard, enter the information provided by the service representative. Finish • Select in the final window of the wizard. On completion of the Activation Wizard, the AirCard ExpressCard is ready for use. The following chapters explain how to use Watcher to manage and monitor your connections. Automated activation To use automated activation: Automated Activation Next Select the ...
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Activation Note: If you do not get the “Ready to Connect” message, retry the process. If the process continues to fail, use manual activation (page 22) or contact your service provider. At this point your AirCard ExpressCard is ready to use. Document 2130917. Rev 2 Mar.11...
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AirCard® 597E ExpressCard - User Guide 2130917...
5: Care and Maintenance of Your AirCard ExpressCard As with any electronic device, the AirCard ExpressCard must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the AirCard ExpressCard: • Do not apply adhesive labels to the AirCard ExpressCard. This may cause the AirCard ExpressCard to become jammed inside the card slot. • The AirCard ExpressCard should fit easily into your ExpressCard slot. Forcing the AirCard ExpressCard into a slot may damage connector pins. • Protect the card from liquids, dust, and excessive heat. • When not installed in your computer, store the AirCard ExpressCard in its carry case. Document 2130917. Rev 2 Mar.11...
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AirCard® 597E ExpressCard - User Guide 2130917...
6: Watcher Basics • Starting and closing Watcher • Components of the Watcher Window • Interpreting icons • Online Help • Troubleshooting • Using an external Watcher is the application that allows you to manage and monitor the connection between the AirCard ExpressCard and antenna the CDMA network. You use Watcher to: • Determine your signal strength, roaming status, 3G high‐ speed data availability, and other network connection parameters • Initiate data calls • View call statistics • Receive and send SMS messages •...
AirCard® 597E ExpressCard - User Guide The standard Windows control buttons in the upper right corner of the window are used to minimize or close Watcher. When minimized, Watcher does not appear as a taskbar button. Instead, an icon is shown in the system tray, usually at the right end of the taskbar. (See “Minimized icons” on page 32.) Components of the Watcher window The window has three areas that display messages and icons: the Connection Status Area (page 30), Call Status Area (page 31), and Indicator Area (page 32). These areas are shown in Figure 6‐1 that follows. A menu bar is located on the upper left side of the window. Windows control buttons are in the top right corner. Toggle Full/Compact button Menu bar Minimize button Close button Connection Status Area Call Status Area Connection Manager ...
Watcher Basics Toggle Full/Compact • The button is used to switch between the full Watcher window and the compact view: The compact view allows you to see connection status and indicators while using less space on the desktop. To make data connections, disconnect, or access Watcher features, you must use full view. To return to full view, select the view toggle button in the top right. Close • The button is used to exit Watcher. Docking You can set the Watcher window to “jump” to the edge of your screen when you move the window close to an edge. This lets you easily position Watcher in a corner of the screen. VIEW > Docking • Select Always On Top You can set Watcher to always display in front of other windows. This allows you to monitor connection status while using another maximized application, such as your web browser. VIEW > Always On Top •...
AirCard® 597E ExpressCard - User Guide Connection Status Area The Connection Status Area uses the icons shown in the following table. Table 6-1: Connection Status Area icons Icon Meaning AirCard ExpressCard not detected (displayed in the left part of the Connection Status Area). The Signal Strength indicator (displayed in the left part of the Connection Status Area) uses bars to show the intensity of the radio signal.
Watcher Basics Table 6-1: Connection Status Area icons (continued) Icon Meaning A circuit switched data call is in progress. A high-speed (1X or 1xEV-DO) packet data connection is dormant; the radio channel has been released. You can resume data transmission without the need of re-establishing the connection.
AirCard® 597E ExpressCard - User Guide Indicator area The Indicator area displays an icon that notifies you when you receive SMS messages. The icon is black when “on” and gray when “off”. Table 6-2: Indicator Area icons Icon Meaning The SMS message indicator shows whether you have unread messages. A blinking icon indicates that there are one or more urgent or important unread messages. To display the SMS Express window (in which the messages are displayed) select TOOLS >...
Watcher Basics Online Help Watcher includes extensive online help to provide operating hints and step‐by‐step instructions for getting the most from your AirCard ExpressCard. You can access online help in several ways: <F1> • Press in any window. Hints • Click the button available in many windows. • Use Windows Explorer to navigate to C:\Program Files\Sierra Wireless\3G Wireless Module\ Generic\Watcher.chm . Double‐click to open the help file. The help file has a table of contents, an index, and search capabilities. Warranty To access the warranty (PDF file): Start > All Programs > • Windows Vista or Windows XP: select Sierra Wireless > 3G Wireless Module > Warranty Start >...
AirCard® 597E ExpressCard - User Guide Using an external antenna You can improve the signal strength, by attaching an external antenna (sold separately). To attach the external antenna: Remove the ExpressCard from your computer. Remove the rubber cap (located on the thick end of the card). Holding the antenna cable by the connector (end) part, carefully push the connector part of the cable into the corresponding connector on the AirCard ExpressCard. (The connector is on the thick end of the AirCard ExpressCard). Carefully insert the ExpressCard into your computer’s card slot. 2130917...
7: Technical Specifications • LED operation • Radio frequency and electrical specifications • Environmental This chapter describes the function of the LED, and provides technical product data for the AirCard ExpressCard. specifications LED operation The AirCard ExpressCard has two LED light bars near the antenna end of the card. The LED light bars operate as follows: Table 7-1: LED operation State Indicates The card has no power. You have powered off the card (TOOLS > Power Off Modem), or the card is not completely inserted into the ExpressCard slot, or the computer is in suspend mode (which powers down the...
AirCard® 597E ExpressCard - User Guide Radio frequency and electrical specifications Table 7-2: Radio frequency and electrical specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA IS-707-A Data, IS-856 (CDMA 1x-EVDO), IS-866, IS-878, IS-890, CDMA Development Group (ID: N7NAC597E) Industry Canada (ID: 2417C-AC597E) Voltage +3.3 Vdc from ExpressCard slot Current...
8: Regulatory Information • Important safety/ compliance information Important safety/compliance • Information pertaining to OEM customers information The design of the AirCard 597E ExpressCard complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previ‐ ously set by Canadian, U.S. and international standards bodies: • ANSI / IEEE C95.1‐1999, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromag‐ netic Fields, 3kHz to 300 GHz • National Council on Radiation Protection and Measure‐ ments (NCRP) Report 86, ‐1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields • Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz • International Commission on Non‐Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to ...
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• Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesirable operation. FCC guidelines stipulate that the antenna should be more than 1.8 cm from the user. The highest reported SAR values of the AirCard 597E ExpressCard by Sierra Wireless are: Separation distance of at least 1.8 cm needs to be maintained to user’s lap with the AirCard 597E ExpressCard inserted into the bottom ExpressCard slot of the laptop computer (1.0 mW/g). CAUTION: Any changes or modifications not expressly approved by Sierra Wireless could void the user’s authority to operate the equipment. WARNING (EMI) - Canada ‐ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled ʺDigital Apparatusʺ, ICES‐003 of the Department of Communications. 2130917...
Cet appareil numérique respecte les limites de bruits radioélec‐ triques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: ʺAppareils Numériquesʺ, NMB‐003 édictée par le ministre des Communi‐ cations. If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227‐7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227‐19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations. Information pertaining to OEM customers The AirCard 597E ExpressCard has been granted modular approval for mobile applications. Integrators may use the AirCard 597E ExpressCard in their final products without additional FCC / IC certification if they meet the following conditions. Otherwise, additional FCC / IC approvals must be obtained. At least 20 cm separation distance between the antenna and the user’s body must be maintained at all times. To comply with FCC / IC regulations limiting both maximum RF output power and human exposure to RF radiation, the maximum antenna gain must not exceed 5.55 dBi in the Cellular band and 4.95 dBi in the PCS band. The AirCard 597E ExpressCard and its antenna must not be colocated with any other transmitter or antenna within a host device. A label must be affixed to the outside of the end product ...
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AirCard® 597E ExpressCard - User Guide Note: If this ExpressCard is intended for use in a portable device, you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2.1093 and IC RSS-102. 2130917...
Appendix A: Glossary One Times Radio Transmission Technology (the ʺone timesʺ refers to the frequency spectrum). Supports Internet connections with data rates up to 153 Kbps. Actual speed depends on the network conditions. Compare to 1x‐EVDO. 1x-EVDO A high‐speed standard for cellular packet data communica‐ tions. Rev. A supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Rev. 0 supports Internet connections with data rates up to 2.4 Mbps (downlink from the network) and 153 Kbps (uplink to the network). Average data rates are: for Rev. A: 450–800 Kbps (downlink from the network) and 300–400 Kbps (uplink to the network); for Rev. 0: 400‐700 Kbps (downlink from the network) and 40‐80 Kbps (uplink to the network). Actual speed depends on the network conditions. Compare to bits per second—The actual data speed over the transmission medium. CDMA Code Division Multiple Access—A wideband spread spectrum technique used in digital cellular, personal communications services, and other wireless networks. Wide channels (1.25 MHz) are obtained through spread spectrum transmis‐ sions, thus allowing many active users to share the same channel. Each user is assigned a unique digital code, which differentiates the individual conversations on the same ...
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AirCard® 597E ExpressCard - User Guide Federal Communications Commission—The U.S. federal agency that is responsible for interstate and foreign communi‐ cations. The FCC regulates commercial and private radio spectrum management, sets rates for communications services, determines standards for equipment, and controls broadcast www.fcc.gov licensing. Consult firmware Software stored in ROM or EEPROM; essential programs that remain even when the system is turned off. Firmware is easier to change than hardware but more permanent than software stored on disk. host • A computer that uses a modem or a similar device to answer a calling computer. • A source or destination in the communication network. • A computer that contains data or files to be accessed by client computers. Also known as a server. Interim Standard—After receiving industry consensus, the TIA forwards the standard to ANSI for approval. IS-95 The standard for CDMA. Kbps Kilobits per second—Actually 1000, not 1024, as used in computer memory size measurements of kilobytes. Local Area Network Light Emitting Diode—A semiconductor diode that emits visible or infrared light. MEID Mobile Equipment Identifier—The unique second‐generation serial number assigned to the AirCard ExpressCard for cellular network use. Compare to ESN.
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Glossary Short message services—A feature that allows users of a wireless device on a wireless network to receive or transmit short electronic alphanumeric messages (up to 160 characters, depending on the service provider). system tray Usually located in the lower right corner of your screen Telecommunications Industry Association—A standards‐ setting trade organization, whose members provide communications and information technology products, systems, distribution services and professional services in the www.tiaonline.org United States and around the world. Consult Virtual Private Network Document 2130917. Rev 2 Mar.11...
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AirCard® 597E ExpressCard - User Guide 2130917...