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Troubleshooting
Troubleshooting
Problem/Symptom
Unit does not turn on at all
Unit does not have a good GPS signal
Unit does not have songs/movies
Computer sees unit as "MTP Device"
Screen is too bright or too dim
Volume is too low for navigation
prompts
Output level is low or distorted when
listening to headphones or when
using the line output
Suction cup mount is loose
Screen is loose on mount
Unit is unresponsive, won't power off
Unit does not show traffi c
information
Unit does not fi nd the Bluetooth®
phone or device
Remote control knob is unresponsive
Possible Solution
Charge battery, check UNLOCK switch
Make sure unit has a clear and
unobstructed view of the sky
Requires loading to SD card
Change preference in "Settings" menu
Adjust in "Settings" menu or press
rotary wheel on the right side
Adjust volume using rotary wheel
on the right side or adjust volume of
navigation prompts in Volume Mixer
(Settings Menu)
Increase media player volume in
Volume Mixer (Settings Menu)
Reposition with moderate force
Make sure it is securely "clicked" into
place on both the bottom and back
Using a paper clip, press the reset
button on the right side of the
bottom panel
Check antenna connection. Activate
service.
Ensure the device is enabled for
"discovery" or "pairing".
Try pressing the top, center and right
buttons simultaneously for 2 seconds,
then turn the outer ring until the
highlight bar moves. If the control
knob is still unresponsive, try a fresh
CR2032 type battery.
GPS-810NA
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