Technical Support - Aztech 56K External Modem Easy Start

5. At the prompt for country setting, select the Com port that the modem is connected to and the
country that you are currently in. Click OK.
6. Click Finish to complete the installation.
This completes the installation of the modem driver in Windows
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2.3 Installing the Modem Driver - For Windows® 98 / 98 SE
1. Power on the modem. The power LED indicator lights up on the modem's front panel.
2. Power on your computer to start Windows. It will detect your newly-connected and an
Add New Hardware Wizard will appear.
Place the Installation CD onto your CD-ROM drive and click Next.
3. Select Search for the best driver for your device and click Next.
4. Select Specify a location. Click Browse and navigate to ' \ win9x' folder on the Installation
CD. Click Next.
5. Click Next to proceed installation with the specified driver.
6. At the prompt for country setting, select the Com port that the modem is connected to and
the country that you are currently in. Click OK.
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7. When the installation is completed, click Finish.
This completes the installation of the modem driver in Windows
2.4Installing the Modem Driver - For Windows® 2000
1. Power on the modem. The power LED indicator lights up on the modem's front panel.
2. Power on your computer to start Windows. It will detect your newly-connected modem and a Found
New Hardware Wizard window will appear. Click Next.
3. Select Search for a suitable driver for my device (recommended) option and click Next.
4. Select Specify a location option and then click Next.
5. Place the Installation CD into your CD-ROM drive.
Click Browse and navigate to to the '\Win2000' folder on the Installation CD. Click OK.
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Click Next to proceed installation with the specified driver.
Click Yes to continue if a Digital Signature Not Found window appears. This happens when
a newer driver is detected.
At the prompt for country setting, select the Com port that the modem is connected to and the
country that you are currently in. Click OK.
Click Finish to complete the installation.
This completes the installation of the modem driver in Windows
For Windows® 95 installation steps, please refer to Windows® 95
Installation Guide located in the
CD.
STEP 3:
Verifying Your Modem
Carry out the following steps to verify if the driver for the modem
has been installed successfully.
3.1 For Windows 98 / 98 SE / Windows
®
From your Windows desktop, right-click on
and click Properties.
Click on the Device Manager tab.
Double-click on the Modem device. You should see the
following Modem model listed. This means that your
Modem driver is successfully installed.
If you see a yellow exclamation mark besides
Analog PnP Modem, it means that your driver is not
installed successfully. Click on the device and click
Remove. Click Refresh and install your driver again.
(see STEP 2).
3.2 For Windows 2000 / Windows
®
XP
Windows 2000: From your Windows desktop, right-
click on My Computer icon and click Properties.
Windows XP: Click Start. Right-click on My Computer
icon and click Properties.
Click on the Hardware tab and click Device
Double-click on the Modem device. You should see the
following Modem model listed. This means that your
Modem driver is successfully installed.
If you see a yellow exclamation mark besides
Analog PnP Modem, it means that your driver is not
installed successfully. Click on the device and click
Uninstall. Right click on the mouse and select
for hardware changes and install your driver again.
(see STEP 2).
Uninstalling Your Modem Driver
1. From your Windows taskbar, click Start > Settings > Control Panel.
2. Select Add/Remove Programs. Double-click on V92 Analog PnP Modem to remove modem
driver.

Technical Support

Hotline : (65) 6741 7211 (Sales Enquiry)
(65) 6749 2062 (Technical Support)
Email : sales@aztech.com (Sales Enquiry)
support@aztech.com ( Technical Support)
Fax : (65) 6749 1198
Working Hours : Monday to Friday - 0900 to 1730
Saturday/Sunday/Public Holidays - Closed
Technical Support Considerations
Majority of enquiries can be resolved efficiently. However, there may be cases when it is beyond our
technical support to assist you. We may not be able to assist you in:
Hardware conflicts
We will try to discover them and make suggestions but we are unable to repair them over the telephone.
Software conflicts
Removal of other software and reinstalling our software may be the only solution.
O/S problem
If you encounter problems like fatal exception or illegal operation, kindly refer to your PC vendor.
Modifications made to your software
Our technical support officers are trained to support the software we provide as part of our service and
they are knowledgable about a wide range of other programs. However, we are unable to support
software that has been modified.
© Copyright, Dec 2003. All Rights Reserved.
P/N: 040-511585-101 (Ref: EM3950)
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\Manuals folder on your Installation
Windows 98
Me
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My Computer icon
V92
Windows Me
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Windows 2000
Windows XP
Manager.
V92
Scan
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