VTech CS6199-4 User Manual page 62

Dect 6.0
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Appendix
Troubleshooting
I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two
to synchronize with the telephone base before producing a dial tone. Wait an extra second
before dialing.
If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider (charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
If you have changed your telephone service to digital service from a cable company or
a VoIP service provider, the telephone line may need to be rewired to allow all existing
telephone jacks to work. Contact your service provider for more information.
My cordless handset isn't performing normally.
Make sure you plug the power cord securely into the telephone base. Plug the power adapter
into a different, working electrical outlet without a wall switch.
Move the cordless handset closer to the telephone base. You may have moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back
in. Allow up to one minute for the cordless handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Low battery shows on the handset screen.
Place the handset in the telephone base or charger for recharging.
Remove and install the battery again and use it until fully depleted, then charge the handset
in the telephone base or charger for up to 11 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge.
Make sure the handset is placed in the telephone base or charger correctly.
Remove and install the battery again, then charge for up to 11 hours.
If the battery is completely depleted, charge the handset for at least 30 minutes before use
(page 4).
The battery may be defective. Purchase a new battery.
58

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