Sagem MY411V User Manual page 67

P - S
ROBLEM ITUATION
No call connection
No receiving calls
Quality reception when calling
No voicemail
If voicemail icon flashing
Network provider name does not appear
on screen
How do I switch to silent mode?
Troubleshooting
Check that the number you have dialled is correct.
If the icon is displayed without any network name displayed, only
emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting;
check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
Try to make a call in order to check that the phone and the network are
operational.
Check and deactivate the permanent call forwarding (permanent call forwarding
icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Avoid placing your fingers on the top of the phone, where the aerial is
integrated: the phone will have to use full strength to establish a quality
transmission.
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by
Vodafone, see page 47.
Check that the SIM card used offers this service. Try to make a call to check
that phone and network are operational.
Check if the voicemail number is properly configured. To do so, go to the
Settings/Calls menu, select Voicemail and check the number. Otherwise,
enter Vodafone voicemail number.
Call voicemail and listen to the new messages to make it disappear.
Go into the Settings menu, select Networks, then Selection. Wait until the
network provider name appears, select it and validate.
Hold the key down unless ring tone sounds, when a short touch is
enough.
A
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