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Troubleshooting
P
- S
ROBLEM
ITUATION
The phone won't start and/or won't
take a charge
Battery status unknown
LOW BATTERY
SIM not present
Incorrect PIN code
PIN BLOCKED
SIM LOCKED
60
The battery has completely lost its charge.
Connect the phone to the charger for between 5 and 30 minutes. The phone will
only switch on after it has been charging for a few minutes.
You may use the phone again when the Start option is displayed on the screen.
If the phone still won't start after 30 minutes' charging, contact customer service.
The phone does not recognize the battery. Please check the position of the
battery.
This message is displayed when the battery becomes too weak. The phone
switches itself off automatically. Put the phone on charge.
Check if the SIM card is present and properly positioned / inserted.
Check the condition of the SIM card. If damaged, please go back to the network
shop for advice. Contact your after-sales service if the message persists.
An incorrect PIN code has been entered. Be careful! Three incorrect PIN codes
will block the SIM Card.
If a wrong PIN number is entered three times in succession, your SIM card is
blocked. You must then:
-
Enter the PUK (Personal Unblocking Key) code provided by Vodafone, and
validate.
-
Enter your PIN number and validate.
-
Enter your PIN number again and validate.
After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card
is definitely locked. You must then contact your network provider to obtain a new
card.
In certain cases, the handset can only be used with some types of SIM cards.
This message means that the SIM card you are using does not fit with the phone.
Take the SIM card out, and switch it back on. If the message SIM not present
appears on the screen, you will need to check its compatibility next to the place
where you bought it. If not, please contact your after-sales service.
A
CTIONS
Troubleshooting
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