Foxtel MyStar User Manual
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Foxtel MyStar User Manual

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Summary of Contents for Foxtel MyStar

  • Page 1 MyStar User Manual...

  • Page 2: Table Of Contents

    MYSTAR – WHAT’S REMEMBER, SAFETY FIRST by either clicking on a heading on IT ALL ABOUT? MYSTAR – WHAT’S IT ALL ABOUT? the contents page, or by using the tabs down the side of each page. YOUR MYSTAR REMOTE CONTROL Turning on MyStar...
  • Page 3 PUTTING THE “HD” INTO MYSTAR HD Connecting to a standard definition TV Choosing the best resolution for your TV TECHNICAL HELP AND SPECIFICATIONS PERSONALISING Resetting your MyStar or MyStar HD YOUR MYSTAR On-screen error messages Troubleshooting MyStar front panel MyStar back panel PUTTING THE “HD”...
  • Page 4 MyStar set top box, please contact Foxtel. REMOTE CONTROL MyStar HD uses the same cabling as MyStar, so as long as you have MyStar cabling in your home, you should be able to connect MyStar HD yourself, as it’s a simple cable swapover.
  • Page 5 HOW TO FIND • To maintain the life of the MyStar hard drive, we recommend that you turn the set top box to Standby if it’s not OUT WHAT’S ON in use for long periods of time. In Standby, your scheduled recordings will still occur.
  • Page 6 We’re all used to the convenience of being able to pause or rewind a video or DVD if we need to. But imagine how much easier life would be if we could do that with normal live TV. Well, now you can – with MyStar! Let’s say you’re nearing the climax of a great movie.
  • Page 7 Record 2 programs at once You want to watch the big game but your partner wants to watch a doco. With MyStar you can record both – and watch the movie you recorded last night – all at the same time. So everyone’s happy.
  • Page 8 YOUR MYSTAR REMOTE CONTROL MYSTAR – WHAT’S MyStar remote control IT ALL ABOUT? Below is a quick reference guide to features and services you can access using the MyStar remote control. [on/standby] - Puts MyStar into or out of standby YOUR MYSTAR...

  • Page 9: Turning On Mystar

    Turning on MyStar You can begin watching Foxtel as soon as the installer has connected your system. Just make sure you’re on the right TV channel. And that’s it – now you’re ready to experience a whole new world of TV entertainment.
  • Page 10 ■ ■ HOW TO FIND TV, press OUT WHAT’S ON To return to Foxtel TV from wherever you are, just press . (If at any time you get lost in menus or ■ ■ interactive features, pressing will return you to normal TV viewing)

  • Page 11: Adjusting The Volume

    Replacing the batteries in your remote YOUR MYSTAR YOUR MYSTAR YOUR MYSTAR YOUR MYSTAR YOUR MYSTAR The MyStar remote control is specifically designed to be used with the MyStar set top box. The MyStar remote REMOTE CONTROL REMOTE CONTROL REMOTE CONTROL REMOTE CONTROL REMOTE CONTROL control requires AA batteries (MN1500, LR6 or UM-3).
  • Page 12 Figure 1 INTO MYSTAR HD With MyStar HD, you can also access your local HD channels as well as the HD channels from Foxtel. Visit Foxtel.com.au to find out more about the HD channels from Foxtel. Note: Digital black spots may exist.
  • Page 13 WITH MYSTAR You can move up and down through the channels listed by time using the arrows on the ■ ■ MyStar remote control, or scroll through the channels by using the button. To see what’s on later, use the arrow ■...

  • Page 14: View Programs By Channel

    MyStar remote control to move between the channels ■ ■ YOUR PLANNER Then use the arrows on the MyStar remote control to see what programs are coming up ■ ■ later on that channel All other functionality is the same as the programs by time view ■...

  • Page 15: Search For Your Favourite Program

    Like getting all the best bits? Sink your teeth into FEATURED – our FREE on-demand service showcasing a weekly selection of the best Foxtel shows, all ready to watch and ad-free. Get a sneak peek at new shows and uncover PUTTING THE “HD”...
  • Page 16 Keep watching while you’re searching MYSTAR – WHAT’S You can keep watching TV on your MyStar while searching through what’s on now and in the next 24 hours. You IT ALL ABOUT? can do this using the iSearch Banner (see figure 6).
  • Page 17 CONTENTS The iBox For more detail, look in the iBox MYSTAR – WHAT’S While the iSearch Banner is displayed on-screen, you can access more detailed programming information through IT ALL ABOUT? the iBox (see figure 7). YOUR MYSTAR REMOTE CONTROL HOW TO FIND HOW TO FIND OUT WHAT’S ON...

  • Page 18: Reminders

    With so much on, it’s easy to forget or miss a great documentary, movie, music show or drama series. Which is why IT ALL ABOUT? MyStar has a function that allows you to set a reminder – a message that will appear on your Foxtel TV screen to remind you that a program is about to start.

  • Page 19: Reminder Clashes

    To set up a recording, press ■ ■ To remove the reminder message and continue watching the program you’re currently tuned to, just press ■ ■ on the MyStar remote control YOUR MYSTAR REMOTE CONTROL HOW TO FIND HOW TO FIND OUT WHAT’S ON...

  • Page 20: Tricks You Can Do With Live Tv

    . The program will start playing ■ ■ WATCHING YOUR from where you paused it. While you are watching in Live Pause mode, MyStar will continue to record up to 60 RECORDINGS minutes of the program When you’re in Live Pause mode, the number...
  • Page 21 YOUR PLANNER Pause, the temporarily recorded material will be deleted. If you want to be able to access the program at a later stage, just record the program to your Planner by pressing on the MyStar remote control. PERSONALISING YOUR MYSTAR PUTTING THE “HD”...

  • Page 22: Instant Rewind

    Rewind live TV with instant rewind MYSTAR – WHAT’S Instant rewind allows you to rewind live TV. As soon as you tune to a channel, MyStar automatically begins IT ALL ABOUT? recording the next 60 minutes of programming on the channel you are currently viewing. However, if you change channels or access an Foxtel interactive service, the temporary recording will be deleted and you will not be able to retrieve it.

  • Page 23: Recording With Mystar

    IT ALL ABOUT? Record it now, enjoy it later – all at the touch of a button MyStar allows you to set recordings for programs showing now, or in the future – so you can view your favourite YOUR MYSTAR programs at a time that suits you. You can either set up a recording through the TV Guide, or through the iSearch REMOTE CONTROL Banner.

  • Page 24: Setting Up A Recording

    YOUR MYSTAR REMOTE CONTROL If you’re not going to be home in time for your favourite show, just go to tvguide.Foxtel.com.au select your ■ ■ show from our Online TV Guide, click ‘record’ and it’ll be ready and waiting for you in your Planner at home.

  • Page 25: Cancelling A Recording

    Stretch your recording time HOW TO FIND Programs don’t always start and finish exactly as advertised and as the MyStar works purely on times - it doesn’t OUT WHAT’S ON recognise when a program has started/will finish late. To avoid missing the end or start of a program you may want to add a buffer.
  • Page 26 Guide. You can set up recordings 3 months in advance using the Manual Record feature. To set up a Manual Recording: YOUR MYSTAR Press the button on the MyStar remote control, then use the arrows to highlight ‘MyStar ■ ■ REMOTE CONTROL Settings’...
  • Page 27 Adjusting the recording time for all recordings To add extra time to either the start or end of all your recordings: MYSTAR – WHAT’S Press on the MyStar remote control, then use the arrows to highlight ‘MyStar Settings’ ■ ■ IT ALL ABOUT? and press...

  • Page 28: Recording Clashes

    Planner will automatically adjust your recordings accordingly. If the new scheduled time causes a recording YOUR PLANNER clash, MyStar will record the program that starts first or the program that is marked as ‘Keep’, the other programs will commence recording as soon as the clashing time period ends.
  • Page 29 MYSTAR – WHAT’S IT ALL ABOUT? The disk space indicator displayed at the top right side of the Planner screen, shows you the amount of disk space currently used on your MyStar (see figure 22). YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON...

  • Page 30: Disk Space Warning

    Disk space warning MyStar allows you to record up to 60 hours of programming. MyStar HD can record up to 30 hours of high definition programming or up to 90 hours of standard definition programming. When you select a program to MYSTAR –...

  • Page 31: Disk Space Management

    Figure 24 PUTTING THE “HD” Note: If MyStar runs out of disk space upon an attempt to record, you will receive the ‘Disk Space Warning’ INTO MYSTAR HD message, so you can choose what you want to delete or record.

  • Page 32: Watching Your Recordings

    Playing back a recorded program IT ALL ABOUT? All currently recording and recorded programs are listed in Planner – under the RECORDED Tab. To access Planner, press the button on the MyStar remote control ■ ■ YOUR MYSTAR Use the arrows to select the RECORDED Tab (see figure 25) ■...

  • Page 33: Stopping Playback

    During Playback, you’re able to pause or stop and return to Planner or normal live TV viewing. To pause playback, press the button on the MyStar remote control. To resume playback, press ■ ■ To return to Planner, press the...

  • Page 34: Fast Forward And Rewind During Playback

    Slow motion playback MyStar allows you to play back a recording in slow motion at 3 different speed levels - 1/8, 1/4, 1/2 of a frame per second. This is a great feature for when you want to slow down the picture to see detail you wouldn’t normally YOUR PLANNER catch, so for instance, you can be your own third umpire during sporting events.
  • Page 35 Want to mark out your favourite scenes in a recording? Bookmark the spot and go back to it later. MyStar allows you to set a bookmark within a recorded program so you can instantly return to that point in the recording later.
  • Page 36 To manage or delete a bookmark, go to the Recorded iBox in the Recorded screen of your Planner. MYSTAR – WHAT’S To access Planner, press the button on the MyStar remote control ■ ■ IT ALL ABOUT? To access the Recorded iBox, highlight the program in the Recorded screen of your Planner using the ■...

  • Page 37: Planner

    CONTENTS YOUR PLANNER MYSTAR – WHAT’S Planner IT ALL ABOUT? Programs are automatically added to your Planner whenever you press record, choose a program to be recorded at a later time, or set a reminder for a program. The Planner is divided into easy to manage sections: BOOKED and RECORDED.
  • Page 38 Figure 31 WITH MYSTAR To access the Booked or Recorded screens in Planner: WATCHING YOUR Press the button on the MyStar remote control ■ ■ RECORDINGS To switch between the Booked and Recorded screens, use the arrows on the MyStar remote ■...

  • Page 39: Deleting A Recording

    Note: While there is no time limit on keeping recorded programs on MyStar, it’s important you know that it is not intended for permanent storage. Your recordings will be deleted, for example, if the MyStar set top box or Smartcard develops a fault, or if a major RECORDING software upgrade requires a reformat of the hard disk.

  • Page 40: Planner Status Descriptions

    Program was partially recorded. For details on why your program only part recorded, press YOUR PLANNER YOUR PLANNER YOUR PLANNER on the MyStar remote control while the program is highlighted in Planner. Viewed Program has been part viewed or viewed in total. Viewing You are currently watching this program.
  • Page 41 Record /Recording Icon – MyStar will record, or is currently recording this program. PERSONALISING Keep Icon – once the program has been recorded, or if already recorded, MyStar will not YOUR MYSTAR delete this program when disk space is required.

  • Page 42: Transparency Background

    CONTENTS PERSONALISING YOUR MYSTAR MyStar offers a number of features that enable you to personalise your MyStar experience. MYSTAR – WHAT’S IT ALL ABOUT? You can choose the dimensions of the screen – based on if you have a widescreen etc ■...

  • Page 43: Planner Background

    HOW TO FIND OUT WHAT’S ON Figure 34 To change your Planner background: RECORDING Access Planner by pressing the button on your MyStar remote control ■ ■ WITH MYSTAR Then press the on your MyStar remote control ■ ■ Use the arrow buttons to highlight ‘Transparency’...

  • Page 44: Personalise Your Tv Guide

    RECORDING WITH MYSTAR Figure 36 To personalise your TV Guide WATCHING YOUR Access the TV Guide by pressing the button on your MyStar remote control ■ ■ RECORDINGS Press the button to access ‘TV Guide Preferences’ ■ ■ You will then be presented with four options: ■...
  • Page 45 Open TV Guide On Preference You can set the screen you’d like to view when you open the TV Guide. Select either ‘View by Time’, ‘View by Channel’ or ‘Main Menu’ (default setting). MYSTAR – WHAT’S IT ALL ABOUT? To set your preferred screen: Use the arrow to highlight the ‘Open TV Guide on’...

  • Page 46: Picture Display

    CONTENTS Picture display Making sure you get the full Picture Display MYSTAR – WHAT’S MyStar enables you to adjust the way your program is displayed on your TV screen. IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON...
  • Page 47 CONTENTS HD resolution MyStar HD can provide a superior picture and sound quality, particularly when combined with a HD TV. MYSTAR – WHAT’S You can easily change the resolution of the picture you see on-screen. IT ALL ABOUT? Press the button on your remote control ■...

  • Page 48: Closed Captions

    CONTENTS Closed Captions This service is designed to help the hearing impaired enjoy Foxtel TV, by displaying the audio from the program as on-screen text. MYSTAR – WHAT’S IT ALL ABOUT? Closed Captions are available on selected programs and channel, and are denoted by a symbol in the on-screen and printed TV Guides.

  • Page 49: Parental Control

    (see figure 42). Then enter your 4-digit PIN using the number buttons ■ ■ on the MyStar remote control (you will always start with 1234 until you have chosen your own ‘Parental Control’ PIN). For more details on changing your PIN, see page 51...
  • Page 50 (see figure 43). When a program outside of your personalised Parental Control feature is being broadcast on an Foxtel channel RECORDING you are tuned into or a recording is selected for playback, a ‘Parental Block’ message automatically appears on WITH MYSTAR your screen in place of that program.

  • Page 51: Changing Your Pin

    Enter in your new PIN again to confirm (it might also be an idea to write it down, but make sure you keep it in a ■ ■ secure place) Note: If you forget your PIN, please contact Foxtel Customer Service on 131 999 and we will reset your PIN. Appropriate identification will be required. PERSONALISING...
  • Page 52 PERSONALISING YOUR MYSTAR YOUR MYSTAR YOUR MYSTAR You will then be asked to enter your Foxtel PIN ■ ■ Once your PIN is entered, a padlock icon will appear against the channel you have chosen to block. ■ ■ You will not need to re-enter your PIN again unless you exit and relaunch the TV Guide. When you tune into or PUTTING THE “HD”...
  • Page 53 ‘Block’ column and then press to confirm your selection to unblock the ■ ■ channel You will need to enter your Foxtel PIN. Once the PIN is entered, the padlock icon will be removed and the channel ■ ■ will be unblocked. PERSONALISING...

  • Page 54: Codes And Symbols

    CONTENTS Codes and symbols MYSTAR – WHAT’S IT ALL ABOUT? The codes and symbols featured on programs you receive through your MyStar provide particular information about those programs, and will help you to quickly spot available features. SYMBOLS EXPLANATIONS YOUR MYSTAR...
  • Page 55 Setting favourite channels Setting up your Favourite Channel Category in the TV Guide, allows you to go straight to these channels. YOUR MYSTAR Access the TV Guide by pressing the button on your MyStar remote control ■ ■ REMOTE CONTROL Select the button for ‘Channel Settings’.

  • Page 56: Security: Box Office Orders

    CONTENTS Removing Favourite Channels To edit your favourite channels: MYSTAR – WHAT’S Access the TV Guide by pressing the button on your MyStar remote control ■ ■ IT ALL ABOUT? Select the button for ‘Channel Settings’. ■ ■ Use the arrows to scroll through the channel names ■...

  • Page 57: Putting The "Hd" Into Mystar Hd

    MyStar HD will deliver amazing sound and picture quality to your HD-TV, as well as giving you the great features of MyStar like live pause, rewind and record. MyStar HD can also be connected to standard definition TVs – but the HD quality will not be received by your YOUR MYSTAR standard definition TV.

  • Page 58: Connecting To A Standard Definition Tv

    HOW TO FIND OUT WHAT’S ON Choosing the best resolution for your TV MyStar HD is pretty clever – in most cases it will automatically select the right resolution for your TV. If you’d ■ ■ RECORDING like to change your resolution, just press the...
  • Page 59 As a first step for any difficulties, or unusual symbols on the display panel for MyStar, we recommend you reset your set top box: YOUR MYSTAR For MyStar – press and hold the [RESET] button for 5 seconds (the RESET button is located on the front panel ■ ■ REMOTE CONTROL of MyStar, see Front Panel on page 63) For MyStar HD –...
  • Page 60 ‘Troubleshooting’ section on page 60 before contacting Foxtel Customer Service on 131 999. MYSTAR – WHAT’S IT ALL ABOUT? MESSAGE EXPLANATION ‘Please re-insert your MyStar is tuned in to channel, but you need to correctly insert your Smartcard to Smartcard’ view this channel. YOUR MYSTAR REMOTE CONTROL ‘Checking Card’...

  • Page 61: Troubleshooting

    Troubleshooting The below troubleshooting guide will help you work through any glitches that you may experience. Most of the symptoms are applicable to MyStar and MyStar HD, we’ve noted down if there are any exceptions. MYSTAR – WHAT’S IT ALL ABOUT?
  • Page 62 POSSIBLE CAUSE SUGGESTED REMEDY A box with an exclamation That channel may not be Some Foxtel program services may not be MYSTAR – WHAT’S mark ‘E16-4 MESSAGE’ available to you at this time currently active, you may not be allowed IT ALL ABOUT?
  • Page 63 Use the [RESET] button on the Front Panel of TV Guide is incorrect: the correctly for the time zone in your MyStar, see page 63. If reset fails to remedy programs do not start at location. the problem, you may need to adjust the WATCHING YOUR the time shown.
  • Page 64 MyStar is currently being Wait until the message light goes out – this WATCHING YOUR incomplete numbers.* enhanced with new software may take up to 20 minutes if MyStar is being RECORDINGS upgrades. enhanced with new software upgrades. YOUR PLANNER...

  • Page 65: Mystar Front Panel

    The front panel has all the basic features you need to operate the MyStar service; however we recommend you use the MyStar remote control to get the most out of your viewing. For details on the MyStar back panel, refer to page 64.

  • Page 66: Mystar Back Panel

    CONTENTS MyStar back panel Connecting MyStar MYSTAR – WHAT’S This diagram is designed to help you if you need to temporarily disconnect MyStar, or connect it to other IT ALL ABOUT? equipment, such as an audio system. YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON...
  • Page 67 CONTENTS MyStar wiring diagrams Component video (Best connection for viewing quality) MYSTAR – WHAT’S IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON RECORDING WITH MYSTAR WATCHING YOUR RECORDINGS YOUR PLANNER PERSONALISING YOUR MYSTAR PUTTING THE “HD” INTO MYSTAR HD...
  • Page 68 CONTENTS S-Video MYSTAR – WHAT’S IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON RECORDING WITH MYSTAR WATCHING YOUR RECORDINGS YOUR PLANNER PERSONALISING YOUR MYSTAR PUTTING THE “HD” INTO MYSTAR HD TECHNICAL HELP TECHNICAL HELP TECHNICAL HELP & SPECIFICATIONS &...
  • Page 69 CONTENTS Basic RCA MYSTAR – WHAT’S IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON RECORDING WITH MYSTAR WATCHING YOUR RECORDINGS YOUR PLANNER PERSONALISING YOUR MYSTAR PUTTING THE “HD” INTO MYSTAR HD TECHNICAL HELP TECHNICAL HELP TECHNICAL HELP &...
  • Page 70 CONTENTS MyStar specifications GENERAL MYSTAR – WHAT’S Operating voltage 100 – 240 VAC IT ALL ABOUT? Power consumption Weight 3.05 kg NET YOUR MYSTAR Dimensions (W x H x D) 360 x 76 x 257.8 mm REMOTE CONTROL UHF modulator PAL/Ch 21 - 69 Operating temperature range 10 –...
  • Page 71 CONTENTS Product compliance This symbol indicates ‘Dangerous voltage’ in MyStar. It represents the risk of electric shock or bodily injury. MYSTAR – WHAT’S Your product complies with the Australian Electrical Safety standard AS/NZ 60065: 2003. IT ALL ABOUT? DDP060AUS/T500 – The C-Tick symbol and C-Tick number (N10406) printed on MyStar guarantees that...
  • Page 72 CONTENTS MYSTAR HD TECHNICAL SPECS MyStar HD has a series of lights at the bottom of the front panel. The lights are a handy indication of what feature MYSTAR – WHAT’S you might be using with MyStar HD, like pause, rewind or play. Your MyStar remote control will work perfectly with IT ALL ABOUT?
  • Page 73 Connecting MyStar HD MYSTAR – WHAT’S IT ALL ABOUT? This diagram is designed to help you if you need to temporarily disconnect MyStar HD, or connect it to other ■ ■ equipment, such as an audio system Note: To obtain the best audio and video quality, Foxtel recommends you connect MyStar HD to a HDTV using YOUR MYSTAR the HDMI connection.
  • Page 74 CONTENTS MyStar HD wiring diagrams Best connection for audio and video quality MYSTAR – WHAT’S IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON RECORDING WITH MYSTAR WATCHING YOUR RECORDINGS YOUR PLANNER PERSONALISING YOUR MYSTAR PUTTING THE “HD”...
  • Page 75 CONTENTS Best connection for surround sound MYSTAR – WHAT’S IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON RECORDING WITH MYSTAR WATCHING YOUR RECORDINGS YOUR PLANNER PERSONALISING YOUR MYSTAR PUTTING THE “HD” INTO MYSTAR HD TECHNICAL HELP TECHNICAL HELP TECHNICAL HELP &...
  • Page 76 CONTENTS MYSTAR – WHAT’S IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON RECORDING WITH MYSTAR WATCHING YOUR RECORDINGS YOUR PLANNER PERSONALISING YOUR MYSTAR PUTTING THE “HD” INTO MYSTAR HD TECHNICAL HELP TECHNICAL HELP TECHNICAL HELP & SPECIFICATIONS &...
  • Page 77 CONTENTS MYSTAR – WHAT’S IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON RECORDING WITH MYSTAR WATCHING YOUR RECORDINGS YOUR PLANNER PERSONALISING YOUR MYSTAR PUTTING THE “HD” INTO MYSTAR HD TECHNICAL HELP TECHNICAL HELP TECHNICAL HELP & SPECIFICATIONS &...
  • Page 78 CONTENTS MYSTAR – WHAT’S IT ALL ABOUT? YOUR MYSTAR REMOTE CONTROL HOW TO FIND OUT WHAT’S ON RECORDING WITH MYSTAR WATCHING YOUR RECORDINGS YOUR PLANNER PERSONALISING YOUR MYSTAR PUTTING THE “HD” INTO MYSTAR HD TECHNICAL HELP TECHNICAL HELP TECHNICAL HELP & SPECIFICATIONS &...
  • Page 79 Your Smartcard authorises MyStar to receive Foxtel TV programming. It is securely located within the front panel of your MyStar. If your Smartcard has been removed or is not inserted correctly, viewing access will be denied and MYSTAR – WHAT’S you will be unable to receive any Foxtel channels.
  • Page 80 CONTENTS MyStar HD specifications GENERAL MYSTAR – WHAT’S Operating voltage 100 – 240 VAC IT ALL ABOUT? Power consumption > 25W Weight 2.5kg NET YOUR MYSTAR Dimensions (W x H x D) 391x 65x 289 mm REMOTE CONTROL UHF modulator Operating temperature range 10 –...
  • Page 81 This symbol on your set guarantees that your product complies with European directives 2006/95/EC and 2004/108/EC respectively on safety, electromagnetic compatibility and EC marking. MYSTAR – WHAT’S IT ALL ABOUT? This symbol indicates “Dangerous voltage” in the set. It represents the risk of electric shock or bodily injury.

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