Foxtel iQ3 Domestic Installation Manual
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Foxtel iQ3 Domestic Installation Manual

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Domestic Installation Manual
Chapter 7A
iQ3 Interconnection Methods
Implementation Approval
Adam Brown
Field Operations Quality Manager
ISSUE:
IMPLEMENTATION DATE:
Controlled Document - No Unauthorised Copying
Issue 5.3.1 23/03/2015
© 2015
V 5.3.1
March 2015
Controlled Document – No Unauthorised Copying
Chapter 7A iQ3 Interconnection Methods
Documentation Owner
Customer Installations
Page 1 of 62

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  • Page 1 Documentation Owner Adam Brown Customer Installations Field Operations Quality Manager ISSUE: V 5.3.1 IMPLEMENTATION DATE: March 2015 Controlled Document - No Unauthorised Copying Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 1 of 62 Chapter 7A iQ3 Interconnection Methods...
  • Page 2 © 2015 PAGE INTENTIONALLY BLANK Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 2 of 62 Chapter 7A iQ3 Interconnection Methods...
  • Page 3 Nature of amendment Author Contributions 09.12.2014 New Chapter Release Installation Installation Solutions Team Solutions Team 5.3.1 23.03.2015 Amended Release Customer Customer Installations Installations Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 3 of 62 Chapter 7A iQ3 Interconnection Methods...
  • Page 4 © 2015 PAGE INTENTIONALLY BLANK Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 4 of 62 Chapter 7A iQ3 Interconnection Methods...

  • Page 5: Table Of Contents

    For Your Safety iQ3 Precautions Front Panel - iQ3 Rear Panel - iQ3 Simcard Remote Control Remote Control Unit Pairing 7.6.1 Re-pairing Remote Control Unit to another iQ3 iQ3 – Interconnection 7.7.1 Satellite iQ3 7.7.1.1 Satellite Wallplate Signal Quality 7.7.2 FTA Connectivity 7.7.2.1...
  • Page 6 Troubleshooting Free To Air Channels 7.22.3.1 Cannot get all the free-to-air channels 7.22.4 Troubleshooting Remote Control Unit 7.23 iQ3 F-Code Messages and Error Codes Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 6 of 62 Chapter 7A iQ3 Interconnection Methods...

  • Page 7: Iq3 - Interconnect Overview

    When connected to the internet via WiFi or Ethernet, the iQ3’s full potential will be unlocked further enhancing the customer’s viewing experience. The iQ3 also features one HDMI output with the ability to set it’s HD output resolution to best match the HD TV’s native resolution.

  • Page 8: For Your Safety Iq3 Precautions

    Never push anything into the holes, slots or other openings of the iQ3 case. The following precautions should be adhered to when handling the iQ3:  Do not place the iQ3 in an unventilated cabinet or on top of a unit, which emits heat.

  • Page 9: Front Panel - Iq3

    © 2015 Front Panel - iQ3 Note There is no smart card slot as the iQ3 has a Simcard inserted in the rear. Rear Panel - iQ3 Satellite iQ3 CABLE iQ3 Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015...

  • Page 10: Simcard

    DO NOT remove the blank sticker or Simcard under any circumstances as removal of the Simcard will produce an F0001 Error Message. Any attempt to use a Simcard other than the one provided with the iQ3 will result in an F0117 Error Message.

  • Page 11: Remote Control

    Remote Control Unit Pairing The iQ3 Remote Control Unit uses blue tooth technology and needs to be “paired“. The iQ3 can only pair with one iQ3 Bluetooth remote at any given time. Pairing a subsequent Remote Control will un-pair the previous one.

  • Page 12: Re-Pairing Remote Control Unit To Another Iq3

    © 2015 2. The Remote Control is then held to the front of the iQ3 until the proximity sensor lights up. The iQ3 is now placed into pairing mode. 3. Now press any button on the Remote Control. The Remote Control’s light will flash blue then stop once it detects the iQ3.

  • Page 13: Iq3 - Interconnection

    © 2015 iQ3 – Interconnection Interconnection of the iQ3 to the customer’s equipment should be done as shown in the below interconnect diagrams. 7.7.1 Satellite iQ3 MDU LITE installations: Fit a 2 way splitter with 1 leg power pass from the outlet to the iQ3 Inputs.

  • Page 14: Satellite Wallplate Signal Quality

    • Due to the higher DCP levels received on the Optus D3 satellite, in the interim Foxtel will allow the upper limit of 81dBuV +2dB for Optus D3 services at the wallplate. •...

  • Page 15: Fta Connectivity

     below 25dB MER or  greater than Pre Viterbi <8E-4 BER & Post Viterbi <2E-7 BER, In this instance do not connect the FTA to the iQ3 let the customer know of any FTA problems (eg low DCP, low MER).

  • Page 16: Fta Wallplate Signal Quality

    © 2015  At the completion of providing the FTA connectivity to the iQ3, scan in the local channels as outlined in section 7.15 Terrestrial (FTA) Channel Scan (Satellite only). Access to the local channels will not become available in the iQ3 TV Guide until after activation.

  • Page 17: Cable Iq3

    The iQ3’s S/PDIF Digital Audio Output & HDMI Digital Audio Output settings must be set to AC3. With this set up there is no volume control from the iQ3’s HDMI Digital Audio Output. See also section 7.11. The iQ3 currently will not support audio through some if not all HDMI Audio Return Channel systems (ARC).

  • Page 18: Cable Wallplate Signal Quality

    © 2015 7.7.4 CABLE Wallplate Signal Quality Ensure all eight digital test channels as shown below are measured at the iQ3 (remove RF lead from Cable Input) with an approved digital meter. Digital Channel Centre Frequency (MHz) QAM 14 QAM 18...

  • Page 19: Fttp Wallplate Signal Quality

    © 2015 7.7.5 FTTP Wallplate Signal Quality Ensure all eight digital test channels as shown below are measured at the iQ3 (remove RF lead from Cable Input) with an approved digital meter. Digital Channel Centre Frequency (MHz) QAM 14 QAM 18...

  • Page 20: Tdt Wallplate Signal Quality

    © 2015 7.7.6 TDT Wallplate Signal Quality Ensure all eight TDT QAM Test Frequencies as shown below are measured at the iQ3 (remove RF lead from Cable Input) with an approved digital meter. TDT Channel Number TDT QAM Test Frequencies 03...

  • Page 21: Changing The Frequency And Region I.d

    7.7.6.1 Changing the Frequency and Region I.D To change the Frequency and Region I.D. follow these instructions. Each step will navigate you through the Foxtel Digital Guide to the required screen. Cable TDT  Press the Home button  Arrow right & select Settings menu ...
  • Page 22 Frequency (MHz) to 346 and the Region I.D. to 03 as shown below Press the Back button to return to Settings menu or Foxtel button to return to normal Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015...

  • Page 23: High-Bandwidth Digital Content Protection (Hdcp)

    Any new HD TV purchased should have a digital HDCP compatible input. Upon connection and activation of the iQ3 via HDMI interface, the following screen will appear if it is detected that the customer's HD TV does not have a digital HDCP compatible input when viewing a copy protected Foxtel channel.

  • Page 24: Important Tip To Confirm If Customer's Hd Tv Supports Hdcp

     Select Picture Settings  View the HDCP Status  Press the Back button to return to Advanced Settings menu or Foxtel button to return to normal Foxtel viewing In this scenario the customer’s HD TV has a digital HDCP compatible input.

  • Page 25: Installer Menu Screens

    © 2015 Installer Menu screens To correctly setup the iQ3, follow these steps.  Press the Home button  Arrow right & select Settings menu  Select Advanced Settings  Press 0611 buttons (Installer PIN code) then press the Select button...

  • Page 26: Platform Menu (Satellite/Cable)

    Press the Back button to return to return to normal Foxtel viewing Foxtel button to Installer Setup menu or return to normal Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 26 of 62 Chapter 7A iQ3 Interconnection Methods...

  • Page 27: Home Transponder (Satellite Only)

     View Frequency (GHz)  Press the Back button to return to Installer normal Setup menu or Foxtel button to return to Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 27 of 62 Chapter 7A iQ3 Interconnection Methods...

  • Page 28: Full System Reset (Satellite/Cable)

    7.9.3 Full System Reset (Satellite/CABLE) To complete a full system reset on the iQ3, follow these instructions. Each step will navigate you through the menus to the required screen. Note: This function will clear Library recordings, local FTA channels (Satellite only), WiFi settings and RCU pairing.

  • Page 29: Hd Output Resolution Settings

    Important Note: The Digital Audio Delay option only adjusts S/PDIF (TOSLINK Optical and Coaxial) outputs of the iQ3. To adjust the Digital Audio Delay the iQ3 must be Each step in turn will navigate you through the menus to the required screen.

  • Page 30: Digital Audio Attenuation (Satellite/Cable)

     Arrow right to adjust the Audio Delay as required  Press the Back button to return to Advanced Settings menu or Foxtel button to return to normal Foxtel viewing 7.11.2 Digital Audio Attenuation (Satellite/Cable) Where a HDMI lead or S/PDIF TOSLINK Optical or S/PDIF Coaxial lead is connected to the customer’s surround sound system, the audio level between PCM channels and AC-...

  • Page 31: Resetting The Iq3 (Power Cycle)

    TV via HDMI. 7.12 Resetting the iQ3 (Power Cycle) If the iQ3 needs to be reset, press and hold the Standby button down for at least five seconds. Mechanical power button incorporates ‘No Signal’ indicator Hold standby button down for 5 seconds to enact reboot process.

  • Page 32: Iq3 Forced Download

    This can be done by firstly inserting a USB Flash Drive with the latest software into any of the 3 available USB slots which are at the back and side of the iQ3. Then reset (power cycle) the iQ3 by pressing and holding the Standby button down for at least five seconds.
  • Page 33 Advanced Settings  Select System Details  View the Software Version  Press the Back button to return to Advanced Settings menu or Foxtel button to return to normal Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015...

  • Page 34: Terrestrial (Fta) Channel Scan (Satellite Only)

    © 2015 7.14 Terrestrial (FTA) Channel Scan (Satellite only) To receive local channels from the external FTA aerial, ensure the iQ3 is connected to the FTA aerial wallplate. Each step will navigate you through the menus to the required screen.
  • Page 35  At the completion of viewing the list of local channels and or changing the source for a channel number, press Foxtel button to return to normal Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015...

  • Page 36: Local Channel Sources (Satellite Only)

    7.14.1 Local Channel Sources (Satellite only) Where the external FTA aerial picks up more than one source for a channel number, the iQ3 will provide the version with the best signal strength in the TV Guide. To change the channel source, follow these instructions.

  • Page 37: Australian Television Bands And Channel Frequencies

    © 2015 7.14.2 Australian Television Bands and Channel Frequencies Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 37 of 62 Chapter 7A iQ3 Interconnection Methods...
  • Page 38 © 2015 Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 38 of 62 Chapter 7A iQ3 Interconnection Methods...

  • Page 39: Internet Connection Options

     For the best experience, the recommended minimum broadband speed should be 3Mbps. If the customer’s broadband speed is around 1Mbps, advise the customer the iQ3’s general non  video features ie. posters and search may take some time to download due to the slow internet speed.
  • Page 40 © 2015 The priority order for connecting the iQ3 to the internet is shown below and MUST be followed: Internet connection Applicable when: priority order: WiFi & Ethernet Lead  Modem/Router is WiFi capable  Modem/Router & iQ3 are within 3 metres of each other ...

  • Page 41: Internet Connection Using Wifi

    Internet Connection using WiFi 7.15.1.1 Choose WiFi Network option To connect the iQ3 to the internet using “WiFi”, “Choose WiFi Network” (use this option where WiFi Networks are visible in the list of detected networks), follow these instructions. Each step will navigate you through the menus to the required screen.
  • Page 42 Ethernet, the following screen will appear  Press the Back button to return to Internet Connection screen for further testing or press Foxtel button to return to normal Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015...

  • Page 43: Enter A Network Id Option

    © 2015 7.15.1.2 Enter a Network ID option To connect the iQ3 to the internet using “WiFi”, “Enter a Network ID” (use this option where WiFi Networks are masked and not visible in the list of detected networks), follow these instructions.
  • Page 44  Using the on-screen keyboard or Remote Control’s number buttons, ask the customer to input their WiFi password then select DONE to confirm the password entry Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 44 of 62 Chapter 7A iQ3 Interconnection Methods...
  • Page 45 Ethernet, the following screen will appear  Press the Back button to return to Internet Connection screen for further testing or press Foxtel button to return to normal Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015...

  • Page 46: Connect Using Wps Option

    7.15.1.3 Connect using WPS option To connect the iQ3 to the internet using “WiFi”, “Connect using WPS” (“WiFi Protected Setup” provides a simple way to establish a secure wireless connection between the Modem/Router and iQ3 automatically e.g. let’s you use a...
  • Page 47 Ethernet, the following screen will appear  Press the Back button to return to Internet Connection screen for further testing or press Foxtel button to return to normal Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 47 of 62...

  • Page 48: Internet Connection Using Ethernet

    © 2015 7.15.2 Internet Connection using Ethernet To confirm connection of the iQ3 to the internet via Ethernet, follow these instructions. Each step will navigate you through the menus to the required screen. Note the Patch lead must be connected between the customer’s Modem/Router and the Ethernet port on the iQ3 or alternatively the Patch Leads connected between the customer’s Modem/Router and Ethernet port on the iQ3 via Powerline Adaptor.

  • Page 49: Network Test

    Network Test To validate the Network Test (i.e. testing the Internet connection configuration confirming the iQ3 is configured correctly and able to access the Internet) follow these instructions. Each step will navigate you through the menus to the required screen.

  • Page 50: Network Settings

    Network Settings To validate the Network Settings (i.e. testing the Internet connection configuration confirming the iQ3 is configured correctly and able to access the Internet) follow these instructions. Each step will navigate you through the menus to the required screen.

  • Page 51: Network Details

    Network Details To validate the Network Details (i.e. testing the Internet connection configuration confirming the iQ3 is configured correctly and able to access the Internet) follow these instructions. Each step will navigate you through the menus to the required screen.
  • Page 52 © 2015  Press the Back button to return to Internet Connection screen for further testing or press Foxtel button to return to normal Foxtel viewing OR alternatively press the Red Button to view the IP Configuration Settings  Press the Back button twice to return to...

  • Page 53: Internet Speed Test

    3Mbps. Record the Internet Speed on the Foxtel Work Order.  Press the Back button to return to Settings menu or Foxtel button to return to normal Foxtel viewing Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 53 of 62...

  • Page 54: Adaptors

    As shown below, to convert the Pal Male end of the RF Lead to F type in this instance the use of this adaptor is allowed. All equipment used must be approved on the Foxtel Installer Product List. Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015...

  • Page 55: Customer Education

    The Customer Service Technician must educate the Customer on all aspects of the iQ3 so that the Customer can use all Consignment Equipment and is able to enjoy their Foxtel without needing further assistance. This includes, but is not be limited to, the following: ...

  • Page 56: Troubleshooting

    7.22.2.1 Features that require the internet The customer can view and record live TV on an iQ3 without the internet connected, but to receive the true iQ3 experience the iQ3 needs to be connected to the internet. Where there is no internet connected, the following will evident: ...

  • Page 57: Trouble Connecting To The Internet Via Wifi

    Speed Test screen (recommend minimum broadband speed of 3Mbps for the best experience) Note the actual broadband speed available on the iQ3 will vary with the number of computers and internet devices using the access connection at the same time, the type of home network connection and the customer’s broadband plan...

  • Page 58: Troubleshooting Free To Air Channels

     Check the Remote Control batteries are not flat and inserted correctly  Check Remote Control has been correctly paired  Confirm Remote Control is not being used on another iQ3 or other Foxtel STU Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015...

  • Page 59: Iq3 F-Code Messages And Error Codes

    1300 732 681 to activate. Otherwise call us on 131 999 for help.. F0117 Incorrect Simcard Your simcard is unique to your iQ3 box, and it looks like this isn't the right one. Try inserting the correct simcard. F0100 No Signal Received There is no satellite signal being received.
  • Page 60 TV this program cannot be viewed TV Guide F0501 No Internet Connection You need to connect your iQ3 to the internet to access our Anytime and Store entertainment. See Settings - Help for more info. Press back to return.
  • Page 61 We can’t bring up your local channels; you F1029 TV Aerial Not Connected need to have your iQ3 connected to your TV aerial. Head to Settings >Help for more info. We have a TV aerial connection but can’ find a...
  • Page 62 © 2015 PAGE INTENTIONALLY BLANK Controlled Document – No Unauthorised Copying Issue 5.3.1 23/03/2015 Page 62 of 62 Chapter 7A iQ3 Interconnection Methods...

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