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P
- S
ROBLEM
ITUATION
Error message: SIM BLOCKED
Error message: SIM LOCKED
The phone display does not
change
No connection made
Troubleshooting
If the wrong PIN number is entered three times in a row, the card will be locked. To
unlock your card:
-
enter **05*
-
enter the PUK code (Personal Unlocking Key) provided by your Network Operator
and validate,
-
enter your PIN number and validate,
-
enter your PIN number again and validate.
After 5 or 10 times (depending on SIM card type), the SIM card will be permanently
locked. Contact your Operator or your Service Provider to obtain a new card.
The same procedure (entering 052) applies when the PIN-2 code is blocked (PUK 2
code).
The mobile phone operator may require certain types of SIM card to be used. This
message indicates that the SIM card is not accepted.
Remove the SIM card and turn the phone on again. If you get the SIM not present
error message, check with your phone dealer whether your SIM card is compatible.
Otherwise, contact the after sales service.
Press a key. If nothing is displayed, check the position of the SIM card. If the problem
continues, contact the after sales service.
Check the form of the number called.
Check that there is at least one field strength dot showing. If R is displayed but there
is no mobile phone operator name, only emergency calls are allowed.
Check that you have not used all your credit with the mobile phone operator.
Check that the SIM card provides the service you required and that it has not
expired.
Check and, if necessary, disable the outgoing call lock.
The network is saturated. Please try later.
If you still have problems getting a connection, contact the Hotline.
A
CTIONS
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