Henny Penny TROUBLESHOOTING HHC-990 Troubleshooting

Henny Penny TROUBLESHOOTING HHC-990 Troubleshooting

Section 5. troubleshooting smarthold holding cabinet
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5-1. TROUBLESHOOTING GUIDE

PROBLEM
Product not
holding temperature
Cabinet steaming
product soggy
Product dry
Unit not heating
Unit not reaching set
temperature
More detailed troubleshooting information is available in the Technical Manual, available at www.hennypenny.com,
5-1
SECTION 5. TROUBLESHOOTING
CAUSE
• Doors left open
• Product held too long
• Control temperature set too low
• Door gasket torn or worn
• Humidity setpoint too high
• Humidity setpoint too low
• No water in pan
• Blown fuse
• Doors left open
• Door gasket torn or worn
or 1-800-417-8405 or 1-937-456-8405.
Model HHC-990
CORRECTION
• Keep doors closed except
to load and serve product
• Hold product only for recom-
mended times
• Increase air temperature
(SP-3) in Special Program Mode
• Replace bad door gaskets
• Decrease humidity setpoint
(SP-4) in Special Program Mode
• Increase humidity setpoint
(SP-4) in Special Program Mode
• Pour water in water pan
• Change15 amp fuse
• Keep doors closed except
to load and serve product
• Replace bad door gaskets
703

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Summary of Contents for Henny Penny TROUBLESHOOTING HHC-990

  • Page 1 SECTION 5. TROUBLESHOOTING 5-1. TROUBLESHOOTING GUIDE PROBLEM Product not • Doors left open holding temperature • Product held too long • Control temperature set too low • Door gasket torn or worn Cabinet steaming • Humidity setpoint too high product soggy Product dry •...
  • Page 2 5-2. ERROR CODES AND WARNINGS Display “E-4 CPU TOO HOT” “E-5 AIR TEMP TOO HOT” “E-54A CPU TEMP SENSOR OPEN” “E-54B CPU TEMP SENSOR SHORTED” “E-6A AIR TEMP SENSOR FAILED OPEN” The display shows the following error codes and warnings when a fault is detected, along with an alarm sound.
  • Page 3 5-2. ERROR CODES AND WARNINGS (Continued) Display “ E-6B AIR TEMP SENSOR FAILED SHORTED” “E-12A WATER HEATER SENSOR FAILED OPEN” “E-12B WATER HEATER SENSOR FAILED CLOSED” “E-17 HUMIDITY SENSOR FAILED” “E-18 NO WATER, FLOAT SWITCH FAILED” A humidity error only shuts down the humidity system. If a humidity error occurs, and you want to use the cabinet without humidity, turn the humidity off by following the directions for SP-4, Humidity Setpoint, in Special Programming Section of this manual.
  • Page 4 5-2. ERROR CODES AND WARNINGS (Continued) Display “E-41 SYSTEM DATA LOST” “E-46 DATA SAVE FAILED” “E-80 VENT STUCK OR BAD SWITCH” “PLEASE DE-LIME WATER PAN” “WATER LEVEL LOW, PLEASE” • Water pan low on water Cause • Turn switch to OFF position, then back to •...

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