Returns Procedure - Chauvet Scorpion Storm FX User Manual

Returns Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be
issued. Package must be clearly labeled with a Return Merchandise Authorization Number (RMA
#). Products returned without an RMA # will be refused. Call CHAUVET and request RMA # prior to
shipping the fixture. Be prepared to provide the model number, serial number and a brief
description of the cause for the return. Be sure to properly pack fixture, any shipping damage
resulting from inadequate packaging is the customer's responsibility. CHAUVET reserves the right
to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
If you are given an RMA #, please include the following information on a piece of paper
inside the box:
Scorpion™ Storm FX User Manual

Your name

Your address

Your phone number

The RMA #

A brief description of the symptoms
19 08/10/2011