Page 1: Table Of Contents
Table of Contents Introduction Instrument Cluster Warning lights and chimes Gauges Message center Entertainment Systems AM/FM stereo AM/FM stereo with CD AM/FM stereo cassette with CD AM/FM stereo with in-dash six CD Climate Controls Manual heating and air conditioning Automatic temperature control Rear window defroster Lights Headlamps...
Page 2 Table of Contents Seating and Safety Restraints Seating Safety restraints Airbags Child restraints Tires, Wheels and Loading Tire information Tire inflation Tire Pressure Monitoring System (TPMS) Vehicle loading Trailer towing Recreational towing Driving Starting Brakes Traction Control™ Air suspension Transmission operation Roadside Emergencies Getting roadside assistance Hazard flasher control...
Page 4: Introduction
The more you know and understand about your vehicle, the greater the safety and pleasure you will derive from driving it. For more information on Ford Motor Company and its products visit the following website: • In the United States: www.ford.com •...
Page 5 Introduction Warning symbols on your vehicle When you see this symbol, it is imperative that you consult the relevant section of this guide before touching or attempting adjustment of any kind. Protecting the environment We must all play our part in protecting the environment.
Page 6 In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may...
Page 7 For U.S. only (if equipped), if you choose to use the SYNC Vehicle Health Report, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used for any purpose.
Page 8 EDR. Ford Motor Company and Ford of Canada do not access event data recorder...
Page 9 WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
Page 10 Introduction These are some of the symbols you may see on your vehicle. Vehicle Symbol Glossary Safety Alert See Owner’s Guide Fasten Safety Belt Airbag - Front Child Seat Lower Airbag - Side Anchor Child Seat Tether Brake System Anchor Anti-Lock Brake System Parking Brake System Brake Fluid -...
Page 11 Introduction Vehicle Symbol Glossary Power Windows Power Window Lockout Front/Rear Child Safety Door Interior Luggage Lock/Unlock Compartment Release Panic Alarm Engine Oil Engine Coolant Engine Coolant Temperature Do Not Open When Hot Battery Avoid Smoking, Flames, Battery Acid or Sparks Explosive Gas Fan Warning Maintain Correct Fluid...
Page 12: Instrument Cluster
Instrument Cluster WARNING LIGHTS AND CHIMES Standard instrument cluster Optional instrument cluster Warning lights and gauges can alert you to a vehicle condition that may become serious enough to cause expensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’s functions. Many lights will illuminate when you start your vehicle to make sure the bulb works.
Page 13: Check Fuel Cap
Instrument Cluster Service engine soon: The service engine soon indicator light illuminates when the ignition is first turned on to check the bulb and to indicate whether the vehicle is ready for Inspection/Maintenance (I/M) testing. Normally, the service engine soon light will stay on until the engine is cranked, then turn itself off if no malfunctions are present.
Page 14 Instrument Cluster Brake system warning light: To confirm the brake system warning light is functional, it will BRAKE momentarily illuminate when the ignition is turned to the on position when the engine is not running, or in a position between on and start, or by applying the parking brake when the ignition is turned to the on position.
Page 15 Instrument Cluster Charging system: Illuminates when the battery is not charging properly. If it stays on while the engine is running, there may be a malfunction with the charging system. Contact your authorized dealer as soon as possible. This indicates a problem with the electrical system or a related component.
Page 16 Instrument Cluster Low tire pressure warning: Illuminates when your tire pressure is low. If the light remains on at start up or while driving, the tire pressure should be checked. Refer to Inflating your tires in the Tires, Wheels and Loading chapter. When the ignition is first turned to on, the light will illuminate for three seconds to ensure the bulb is working.
Page 17: Gauges
Instrument Cluster Turn signal: Illuminates when the left or right turn signal or the hazard lights are turned on. If the indicators stay on or flash faster, check for a burned out bulb. High beams: Illuminates when the high beam headlamps are turned on. Headlamps on warning chime: Sounds when the headlamps or parking lamps are on, the ignition is off (the key is not in the ignition) and the driver’s door is opened.
Page 18 Instrument Cluster Engine coolant temperature gauge: Indicates engine coolant temperature. At normal operating temperature, the needle will be in the normal range (between “H” and “C”). If it enters the red section, the engine is overheating. Stop the vehicle as soon as safely possible, switch off the engine and let the engine cool.
Page 19: Message Center
Instrument Cluster • With message center See TRIP A/B under Message center in this chapter. Tachometer: Indicates the engine speed in revolutions per minute. Driving with your tachometer pointer continuously at the top of the scale may damage the engine. Fuel gauge: Indicates approximately how much fuel is left in the fuel tank (when the ignition...
Page 20 Instrument Cluster Your display can show up to three reconfigurable telltales at one time. What ever is displayed in the top left corner has the highest priority. Premium Display Severity Indicator (located under the message center): Indicates severity of the information being displayed on the premium display.
Page 21 Instrument Cluster The DTE function will display FUEL LEVEL LOW and sound a tone for one second when you have approximately 50 miles (80 km) to empty. If you RESET this warning message, this display and tone will return within 10 minutes or 10 miles (16 km). DTE is calculated using a running average fuel economy, which is based on your recent driving history of 500 miles (800 km).
Page 22 Instrument Cluster 2. Press and release RESET to pause the timer. 3. Press and hold RESET until the timer resets. System Check and Vehicle Feature Customization Press the SETUP button repeatedly to cycle the message center through the following features listed: Press SELECT to select functions in the setup menu: PRESS SELECT TO BEGIN SYSTEM CHECK When this message appears, press SELECT and the message center will...
Page 23 Instrument Cluster UNITS Displays the current units English or Metric. Press SELECT to change the display units. • ENGLISH • METRIC LANGUAGE Displays the current language selected. Press SELECT to change the display language. • ENGLISH • ESPANOL • FRANCAIS OIL LIFE START VALUE PRESS SELECT TO CHANGE Press SELECT to change the oil life start value.
Page 24 Instrument Cluster Warning messages that have been reset are divided into three categories: • They cannot be reset until the condition is corrected. • They will reappear on the display 10 minutes from the reset. • They will not reappear until an ignition off-on cycle has been completed.
Page 25 Instrument Cluster TRUNK AJAR — Displayed when the trunk is not completely closed. OVERDRIVE OFF — Displayed when the overdrive is enabled or disabled. LOW TIRE PRESSURE — Displayed when one or more tires on your vehicle have low tire pressure. Refer to Inflating your tires in the Tires, Wheels and Loading chapter.
Page 26: Entertainment Systems
AM/FM WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 27 Entertainment Systems 3. AM/FM: Press to choose a AM/FM frequency band in radio mode. 4. Memory preset buttons: To set a station: Select frequency band AM/FM; tune to a station, press and hold a preset button until sound returns. 5. Power/volume: Press to turn ON/OFF;...
Page 28: Am/Fm Stereo With Cd
AM/FM Stereo Single CD Premium audio system (if equipped) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 29 Entertainment Systems 3. TUNE: Press to manually go up ) or down ( ) the radio frequency. 4. MUTE: Press to mute the playing media. Press again to return to the playing media or turn the volume control to adjust the volume. 5.
Page 30 Entertainment Systems 9. MENU: Press MENU to access the following functions: Autoset: Allows you to set the strongest local radio stations without losing your original manually set preset stations for AM/FM1/FM2. Press MENU until AUTOSET appears in the display. Press to turn ON or OFF.
Page 31 Entertainment Systems 11. On/Off/Volume: Press to turn on/off; turn to adjust the volume levels. Note: With the ignition turned off, you may press the volume control to momentarily view the clock. 12. CD: Press to enter CD mode if a CD is already present in the system. In radio mode, the CD icon will appear in the display if a CD is loaded into the system.
Page 32: Am/Fm Stereo Cassette With Cd
CD/Cassette system (if equipped) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 33 Entertainment Systems 2. CD eject: Press to eject a CD. If the disc is not removed within the allotted time, the system will automatically reload the CD and begin play. Note: The eject function will work when the ignition is turned off. 3.
Page 34 Entertainment Systems 7. MENU: Press MENU repeatedly to access RDS ON/OFF. Press SEL-TEXT to switch RDS ON or OFF. Press MENU again to access Program type mode or Show Type/Name mode. (MENU must be pressed within 10 seconds to proceed to the next RDS mode.) The Federal Communications Commission (FCC) and the Canadian Radio and Telecommunications Commission (CRTC) recommend that FM radio...
Page 35 Entertainment Systems than six strong stations, the system will store the last one in the remaining presets. When activated, AUTOSET will momentarily appear in the display when any of the preset controls are pressed. Speed sensitive volume: Radio volume changes automatically and slightly with vehicle speed to compensate for road and wind noise.
Page 36 Entertainment Systems 11. SEEK: Press to access the next/previous radio station, tape selection or CD track. 12. REW (Rewind): Press to rewind in tape or CD mode. FF (Fast forward): Press to fast forward in tape or CD mode. 13. SCAN: Press SCAN to hear a brief sampling of radio stations, selections or CD tracks.
Page 37: Am/Fm Stereo With In-Dash Six Cd
(if equipped) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 38 Entertainment Systems 1. CD slot: To insert a CD, press LOAD. Wait to insert a CD until the system displays LOAD CD #. When the system is ready, insert a CD, label side up. 2. SEEK: Press to access the next/previous radio station or CD track.
Page 39 Entertainment Systems 7. BAL (Balance): Press BAL; then press SEL-TEXT to shift SEL-TEXT sound to the left/right speakers. FADE FADE: Press FADE; then press SEL-TEXT to shift sound SEL-TEXT to the rear/front speakers. FADE 8. SEL-TEXT: Use with Bass, Treble, Balance, Fade and other menu functions.
Page 40 Entertainment Systems Compression: Brings soft and loud CD passages together for a more consistent listening level when in CD mode. Press MENU until compression status is displayed. Press SEL-TEXT to enable the compression feature when COMPRESS OFF is displayed. Press the SEL control again to disable the feature when COMPRESS ON is displayed.
Page 41 Entertainment Systems 12. LOAD: Press to load a CD. Press LOAD and a specific preset to load in that particular slot. Available slots are indicated by small flashing indicators in the display. When the system is ready to accept a disc, LOAD CD X will appear in the display. Load the CD.
Page 42 Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Dirty, warped or damaged CDs, irregular shaped CDs, CDs with a scratch protection film attached, and CDs with homemade paper (adhesive) labels should not be inserted into the CD player.
Page 43: Climate Controls
Climate Controls MANUAL HEATING AND AIR CONDITIONING SYSTEM (IF EQUIPPED) 1. Fan speed adjustment: Controls the volume of air circulated in the vehicle. 2. Temperature selection: Controls the temperature of the airflow in the vehicle. 3. Air flow selections: Controls the direction of the airflow in the vehicle.
Page 44: Automatic Temperature Control
Climate Controls • A small amount of air may be felt from the floor vent regardless of the air distribution setting that is selected. During extreme high ambient temperatures when idling stationary for extended periods of time in gear, it is recommended to run the A/C in the MAX A/C position reduce blower fan speed from the highest setting and put the vehicle’s transmission into the park gear position to continue to receive cool air from your A/C system.
Page 45 Climate Controls 3. Fan speed: Turn to manually increase or decrease fan speed. 4. DEF (Defrost): Distributes outside air through the windshield defroster vents and the side window demisters. 5. FLR/DEF (Floor/defrost): Distributes outside air through the windshield defroster vents, floor vents and the side window demisters. 6.
Page 46: Rear Window Defroster
Climate Controls During extreme high ambient temperatures when idling stationary for extended periods of time in gear, it is recommended to run the A/C in the MAX A/C position reduce blower fan speed from the highest setting and put the vehicle’s transmission into the park gear position to continue to receive cool air from your A/C system.
Page 47: Lights
Lights HEADLAMP CONTROL Turns the lamps off. Turns on the parking lamps, instrument panel lamps, license plate lamps and tail lamps. Turns the headlamps on. Autolamp control (if equipped) The autolamp system provides light sensitive automatic on-off control of the exterior lights normally controlled by the headlamp control.
Page 48 Lights Fog lamp control (if equipped) With the ignition on, the fog lamps can be turned on when the headlamp control is pulled toward you and is in any of the following positions: • Parking lamps • Low beams • Autolamps (when active) Fog lamps will turn off when the high beams are activated.
Page 49: Headlamps
Lights WARNING: Always remember to turn on your headlamps at dusk or during inclement weather. The Daytime Running Light (DRL) System does not activate your tail lamps and generally may not provide adequate lighting during these conditions. Failure to activate your headlamps under these conditions may result in a collision.
Page 50 Lights • (1) 8 feet (2.4 meters) • (2) Center height of lamp to ground • (3) 25 feet (7.6 meters) • (4) Horizontal reference line • (5) Center of headlamps • (6) Center line of the vehicle 2. The center of the headlamp is marked either on the lens (a circle or cross marker) or on the bulb shield, internal to the lamp (mark or feature).
Page 51 Lights 8. Locate the horizontal adjuster for each headlamp. Turn it clockwise or counterclockwise and place the left edge of the high intensity area even with the vertical line corresponding to the headlamp under adjustment. Vertical aim adjustment (Grand Marquis only) 1.
Page 52: Turn Signal Control
Lights To see a clearer light pattern for adjusting, you may want to block the light from one headlamp while adjusting the other. 5. Locate the vertical adjuster on each headlamp. Using a 4 mm wrench, turn the adjuster either clockwise (to adjust down) or counterclockwise (to adjust up).
Page 53: Bulb Replacement
Lights If equipped with remote keyless entry, the courtesy lamp will illuminate whenever any door is opened and will remain on for 25 seconds after the door is shut or when the ignition is turned to the on position. Rear courtesy/reading lamps (if equipped) Rotate the lens to illuminate the lamp.
Page 54 Lights Using the right bulbs Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized “D.O.T.” for North America and an “E” for Europe to ensure lamp performance, light brightness and pattern and safe visibility. The correct bulbs will not damage the lamp assembly or void the lamp assembly warranty and will provide quality bulb burn time.
Page 55 Lights Replacing exterior bulbs Check the operation of all bulbs frequently. Replacing headlamp bulbs (Crown Victoria only) To remove the headlamp bulb: 1. Make sure the headlamp switch is in the off position, then open the hood. 2. Remove the radiator cover by turning the three retainers to the unlock position.
Page 56 Lights To install the new bulb: WARNING: Handle a halogen headlamp bulb carefully and keep out of children’s reach. Grasp the bulb only by its plastic base and do not touch the glass. The oil from your hand could cause the bulb to break the next time the headlamps are operated.
Page 57 Lights 3. Remove two retainers and pull headlamp assembly forward to expose bulb. 4. Remove the bulb socket by rotating it counterclockwise, then pulling it out of the lamp assembly. 5. Pull the bulb from the socket and push in the new bulb. 6.
Page 58 Lights 5. Rotate the bulb socket counterclockwise and remove from lamp assembly. 6. Carefully pull bulb straight out of the socket and push in the new bulb until it snaps, locking it into position. 7. To complete installation, follow the removal procedure in reverse order.
Page 59 Lights 8. Carefully push the carpet back in to place and install the retainer. Replacing license plate lamp bulbs 1. Make sure headlamp switch is in the off position, then remove two screws, grommets and the license plate lamp assembly from the trunk lid.
Page 60 Lights 3. Carefully pull the bulb socket out of the lamp assembly. 4. Pull the bulb straight out of the socket and push in the new bulb. To install, reverse the removal procedure. Replacing headlamp bulbs (Grand Marquis only) To remove the headlamp bulb: 1.
Page 61 Lights WARNING: Handle a halogen headlamp bulb carefully and keep out of children’s reach. Grasp the bulb only by its plastic base and do not touch the glass. The oil from your hand could cause the bulb to break the next time the headlamps are operated. Note: If the bulb is accidentally touched, it should be cleaned with rubbing alcohol before being used.
Page 62 Lights Note: The parking lamp/turn signal bulbs should not be removed from the lamp until just before a replacement bulb is installed. Removing the bulb for an extended period of time may affect headlamp bulb performance. Contaminants may enter the headlamp where they can settle on the lens and reflector.
Page 63 Lights Replacing license plate lamp bulbs 1. Make sure the headlamp switch is in the off position, then remove two screws, grommets and the license plate lamp assembly from the trunk lid. 2. Carefully pull the bulb from the socket and push in the new bulb. 3.
Page 64 Lights 3. Carefully pull the bulb socket out of the lamp assembly. 4. Pull the bulb straight out of the socket and push in the new bulb. To install, reverse the removal procedure. 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 65: Driver Controls
Driver Controls MULTI-FUNCTION LEVER Windshield wiper: Rotate the end of the control away from you to increase the speed of the wipers; rotate towards you to decrease the speed of the wipers. Windshield washer: Press the end of the stalk: •...
Page 66: Steering Wheel Adjustment
Driver Controls TILT STEERING WHEEL To adjust the steering wheel: 1. Pull and hold the steering wheel release control toward you. 2. Move the steering wheel up or down until you find the desired location. 3. Release the steering wheel release control.
Page 67 Driver Controls CENTER CONSOLE (IF EQUIPPED) Your vehicle may be equipped with a variety of console features. These include: • Utility compartment • Power point (inside storage bin) • Cupholders • Air vents to the rear seating positions (heat only) WARNING: Use only soft cups in the cupholder.
Page 68: Power Windows
Driver Controls POWER WINDOWS WARNING: Do not leave children unattended in the vehicle and do not let children play with the power windows. They may seriously injure themselves. WARNING: When closing the power windows, you should verify they are free of obstructions and ensure that children and/or pets are not in the proximity of the window openings.
Page 69: Mirrors
Driver Controls INTERIOR MIRROR The interior rear view mirror has two pivot points on the support arm which lets you adjust the mirror up or down and from side to side. WARNING: Do not adjust the mirror while the vehicle is in motion.
Page 70 Driver Controls Heated outside mirrors (if equipped) Both mirrors are heated automatically to remove ice, mist and fog when the rear window defrost is activated. Do not remove ice from the mirrors with a scraper or attempt to readjust the mirror glass if it is frozen in place.
Page 71: Speed Control
Driver Controls SPEED CONTROL (IF EQUIPPED) With speed control set, you can maintain a set speed without keeping your foot on the accelerator pedal. WARNING: Do not use the speed control in heavy traffic or on roads that are winding, slippery or unpaved. Using speed control The speed controls are located on the steering wheel;...
Page 72 Driver Controls Resuming a set speed Press and release RESUME. This will automatically return the vehicle to the previously set speed. Increasing speed while using speed control To set a higher speed: • Press and hold SET + until you get to the desired speed, then release. You can also use SET + to operate the tap-up function.
Page 73 Driver Controls Climate control features TEMP +/–: Press to increase or decrease the interior temperature. POSITIVE RETENTION FLOOR MAT WARNING: Do not install additional floor mats on top of the factory installed floor mats as they may interfere with the accelerator or the brake pedals.
Page 74: Locks And Security
Locks and Security KEYS The vehicle is equipped with a master key which will access the vehicle’s doors, trunk, glove box, ignition and remote trunk release. POWER DOOR LOCKS • Press the control to unlock all doors. • Press the control to lock all doors.
Page 75 Locks and Security Autounlock The autounlock feature will unlock all doors when: • the ignition has been in the on position, all doors are closed, and the vehicle has been in motion at a speed greater than 12 mph (20 km/h), •...
Page 76 Locks and Security 8. After having waited the necessary time for the programming to confirm, turn the ignition to the off position. Once disabled, the autolock or autounlock feature can be enabled by repeating the procedure in Steps 1–8. CHILDPROOF DOOR LOCKS When these locks are set, the rear doors cannot be opened from the inside.
Page 77 Locks and Security To open the luggage compartment door (lid) from within the luggage compartment, pull the illuminated “T” shaped handle and push up on the trunk lid. The handle is composed of a material that will glow for hours in darkness following brief exposure to ambient light.
Page 78 Locks and Security REMOTE ENTRY SYSTEM (IF EQUIPPED) This device complies with part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Page 79 Locks and Security Press again within three seconds to receive confirmation that the vehicle was successfully locked. Note: If all vehicle doors and the trunk are closed upon the second press of the , the horn will chirp once and the parking lamps/tail lamps will flash once to confirm the successful locking.
Page 80 Locks and Security To replace the battery: 1. Twist a thin coin between the two halves of the remote entry transmitter near the key ring. DO NOT TAKE THE RUBBER COVER AND CIRCUIT BOARD OFF THE FRONT HOUSING OF THE REMOTE ENTRY TRANSMITTER.
Page 81 Locks and Security • Perform the following programming procedure yourself: Note: Ensure the brake pedal is not pressed during this sequence. Place the key in the ignition and cycle from 1 (off) to 3 (on) eight times in rapid succession within 10 seconds.
Page 82: Anti-Theft System
Locks and Security SECURICODE™ KEYLESS ENTRY SYSTEM (IF EQUIPPED) With the keyless entry keypad, you can: 7 8 9 0 • lock or unlock the vehicle doors without using the key. • open the trunk. See also Remote entry system in this chapter for more information. Your vehicle has a factory-set 5–digit code that operates the keyless entry system.
Page 83 Locks and Security 4. Press 3 • 4 to store the second personal code. 5. The doors will again lock then unlock to confirm programming of the new code. To store a third personal code: 1. Enter the factory set code. 2.
Page 84 Locks and Security Locking doors with the keyless entry system It is not necessary to enter the factory-set code prior to locking all doors. To lock the doors, press 7 • 8 and press 9 • 0 at the same time. Note: The doors will not lock if the driver door is ajar.
Page 85 Refer to Programming spare keys for instructions on how to program the coded key. Note: The SecuriLock passive anti-theft system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection. 2011 Crown Victoria (cro)
Page 86 Locks and Security Note: Large metallic objects, electronic devices that are used to purchase gasoline or similar items, or a second coded key on the same key chain may cause vehicle starting issues. You need to prevent these objects from touching the coded key while starting the engine. These objects will not cause damage to the coded key, but may cause a momentary issue if they are too close to the key when starting the engine.
Page 87 Locks and Security Replacement keys If your keys are lost or stolen and you don’t have an extra coded key, you will need to have your vehicle towed to an authorized dealer. The key codes need to be erased from your vehicle and new coded keys will need to be programmed.
Page 88 Locks and Security 6. To program additional new unprogrammed key(s), wait at least 20 seconds and repeat this procedure from Step 1. If successful, the new coded key(s) will start the vehicle’s engine and the theft indicator will illuminate for three seconds and then go out. If not successful, the new coded key(s) will not start the vehicle’s engine and the theft indicator will flash on and off.
Page 89: Seating And Safety Restraints
Seating and Safety Restraints SEATING Adjustable head restraints Your vehicle is equipped with front row outboard head restraints that are vertically adjustable. WARNING: To minimize the risk of neck injury in the event of a crash, the driver and passenger occupants should not sit in and/or operate the vehicle, until the head restraint is placed in its proper position.
Page 90 Seating and Safety Restraints 3. Lower the head restraint by pressing and holding the guide sleeve adjust/release button and pushing down on the head restraint. Properly adjust the head restraint so that the top of the head restraint is even with the top of your head and positioned as close as possible to the back of your head.
Page 91 Seating and Safety Restraints 2. Simultaneously press and hold both the adjust/release button and the unlock/remove button, then pull up on the head restraint. To reinstall the adjustable head restraint, do the following: 1. Insert the two stems into the guide sleeve collars.
Page 92 Seating and Safety Restraints Lift handle to move seat forward or backward. Pull lever up to adjust seatback. WARNING: Before returning the seatback to its original position, make sure that cargo or any objects are not trapped behind the seatback. After returning the seatback to its original position, pull on the seatback to ensure that it has fully...
Page 93 Seating and Safety Restraints To adjust the front seatback using the manual recliner: • Lift and hold the handle located on the side of the seat. • Lean against the seatback to adjust it to your desired position. You can recline the seat back or bring it forward.
Page 94 Seating and Safety Restraints WARNING: To reduce the risk of possible serious injury: Do not hang objects off seat back or stow objects in the seatback map pocket (if equipped) when a child is in the front passenger seat. Do not place objects underneath the front passenger seat or between the seat and the center console (if equipped).
Page 95 Seating and Safety Restraints Press to move the front portion of the seat cushion up or down. Press to move the rear portion of the seat cushion up or down. Using the power lumbar support (if equipped) The power lumbar control is located on the front inboard side of the seat.
Page 96 Seating and Safety Restraints Heated seats (if equipped) WARNING: Persons who are unable to feel pain to the skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion, or other physical conditions, must exercise care when using the seat heater. The seat heater may cause burns even at low temperatures, especially if used for long periods of time.
Page 97: Safety Restraints
Seating and Safety Restraints The indicator light will illuminate when the heated seats have been activated. REAR SEATS Seat-mounted cup holders and armrest storage compartment (if equipped) To access the cup holders, fold the armrest down. WARNING: Use only soft cups in the cup holder. Hard objects can injure you in a collision.
Page 98 Seating and Safety Restraints • Restraints Control Module (RCM) with impact and safing sensors • Restraint system warning light and back-up tone • The electrical wiring for the airbags, crash sensor(s), safety belt pretensioners, front safety belt usage sensors, driver seat position sensor, front passenger sensing system, and indicator lights.
Page 99 Seating and Safety Restraints Front passenger sensing system For airbags to do their job they must inflate with great force, and this force can pose a potentially deadly risk to occupants that are very close to the airbag when it begins to inflate. For some occupants, like infants in rear-facing child seats, this occurs because they are initially sitting very close to the airbag.
Page 100 Seating and Safety Restraints Front safety belt pretensioners The safety belt pretensioners at the front outboard seating positions are designed to tighten the safety belts firmly against the occupant’s body during frontal collisions and in side collisions. This helps increase the effectiveness of the safety belts.
Page 101 Seating and Safety Restraints Safety restraints precautions WARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. WARNING: To reduce the risk of injury, make sure children sit in a rear seating position where they can be properly restrained. WARNING: Never let a passenger hold a child on his or her lap while the vehicle is moving.
Page 102 Seating and Safety Restraints WARNING: Safety belts and seats can become hot in a vehicle that has been closed up in sunny weather; they could burn a small child. Check seat covers and buckles before you place a child anywhere near them. WARNING: Front and rear seat occupants, including pregnant women, should wear safety belts for optimum protection in an accident.
Page 103 Seating and Safety Restraints Restraint of pregnant women WARNING: Always ride and drive with your seatback upright and the safety belt properly fastened. The lap portion of the safety belt should fit snug and be positioned low across the hips. The shoulder portion of the safety belt should be positioned across the chest.
Page 104 Seating and Safety Restraints Shorten and fasten the belt when not in use. Safety belt locking modes The front outboard and rear safety restraints in the vehicle are combination lap and shoulder belts. The driver safety belt has the first locking mode and the front outboard passenger and rear seat safety belts have both types of locking modes described as follows: Vehicle sensitive mode...
Page 105 Seating and Safety Restraints How to use the automatic locking mode 1. Buckle the combination lap and shoulder belt. 2. Grasp the shoulder portion and pull downward until the entire belt is pulled out. 3. Allow the belt to retract. As the belt retracts, you will hear a clicking sound.
Page 106 Seating and Safety Restraints Safety belt extension assembly If the safety belt is too short when fully extended, there is an 8 inch (20 cm) safety belt extension assembly that can be added (part number 611C22). This assembly can be obtained from an authorized dealer. Use only extensions manufactured by the same supplier as the safety belt.
Page 107 Seating and Safety Restraints Conditions of operation If... Then... The driver’s safety belt is not The safety belt warning light buckled before the ignition illuminates 1-2 minutes and the switch is turned to the on warning chime sounds 4-8 seconds. position...
Page 108 Seating and Safety Restraints If... Then... The driver’s and front The Belt-Minder feature will not passenger’s safety belts are activate. buckled before the ignition switch is turned to the on position or less than 1-2 minutes have elapsed since the ignition switch has been turned to on...
Page 109 Seating and Safety Restraints The following are reasons most often given for not wearing safety belts (All statistics based on U.S. data): Reasons given... Consider... “Crashes are rare events” 36700 crashes occur every day. The more we drive, the more we are exposed to “rare”...
Page 110 Seating and Safety Restraints Reasons given... Consider... “I have an airbag” Airbags offer greater protection when used with safety belts. Frontal airbags are not designed to inflate in rear and side crashes or rollovers. “I’d rather be thrown clear” Not a good idea. People who are ejected are 40 times more likely to DIE.
Page 111 Seating and Safety Restraints The driver and front passenger Belt-Minder features can be deactivated/activated by performing the following procedure: Before following the procedure, make sure that: • The parking brake is set. • The gearshift is in P (Park). • The ignition switch is in the off position. •...
Page 112: Airbags
Seating and Safety Restraints AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) Important SRS precautions The SRS is designed to work with the safety belt to help protect the driver and right front passenger from certain upper body injuries. Airbags DO NOT inflate slowly; there is a risk of injury from a deploying airbag.
Page 113 WARNING: Ford Motor Company recommends that an authorized dealer inspect all steering column assemblies in use in vehicles involved in a collision. Failure to inspect and if necessary replace the steering column assembly could result in severe injury or death in the event of a collision.
Page 114 WARNING: Front seating positions only: If seating two adults and a child, Ford recommends properly restraining the child in the center front seating position, but only if doing so will not interfere with driving the vehicle. This arrangement provides lap and shoulder belt and airbag protection for adult occupants and an attachment method for a child restraint.
Page 115 Seating and Safety Restraints How does the airbag supplemental restraint system work? The airbag SRS is designed to activate when the vehicle sustains longitudinal deceleration sufficient to cause the sensors to close an electrical circuit that initiates airbag inflation. The fact that the airbags did not inflate in a collision does not mean that something is wrong with the system.
Page 116 Seating and Safety Restraints The SRS consists of the following items: • Driver and passenger airbag modules (which include the inflators and airbags) • safety belt pretensioners • Front passenger sensing system • “Passenger airbag off” or “pass airbag off” indicator lamp. Refer to Front passenger sensing system later in this chapter.
Page 117 Seating and Safety Restraints The front passenger sensing system works with sensors that are part of the front passenger’s seat and safety belt. The sensors are designed to detect the presence of a properly seated occupant and determine if the front passenger’s frontal airbag should be enabled (may inflate) or disabled (will not inflate).
Page 118 Seating and Safety Restraints • If the child restraint has been installed and the indicator lamp is not lit, then turn the vehicle off, remove the child restraint from the vehicle and reinstall the restraint following the child restraint manufacturer’s instructions. The front passenger sensing system is designed to enable (may inflate) the front passenger’s frontal airbag anytime the system senses that a person of adult size is sitting properly in the front passenger seat.
Page 119 Seating and Safety Restraints After all occupants have adjusted their seats and put on safety belts, it’s very important that they continue to sit properly. A properly seated occupant sits upright, leaning against the seat back, and centered on the seat cushion, with their feet comfortably extended on the floor.
Page 120 Seating and Safety Restraints • Objects placed on the occupant’s lap • Cargo interference with the seat • Other passengers pushing or pulling on the seat • Rear passenger feet and knees resting or pushing on the seat The conditions listed above may cause the weight of a properly seated occupant to be incorrectly interpreted by the front passenger sensing system.
Page 121 If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center at the phone number shown in the Customer Assistance section of this Owner’s Guide.
Page 122 Seating and Safety Restraints Seat-mounted side airbag system WARNING: Do not place objects or mount equipment on or near the airbag cover on the side of the seatbacks of the front seats or in front seat areas that may come into contact with a deploying airbag.
Page 123 Seating and Safety Restraints How does the side airbag system work? The design and development of the side airbag system included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag Technical Working Group.
Page 124 Seating and Safety Restraints WARNING: Several air bag system components get hot after inflation. Do not touch them after inflation. WARNING: If the side airbag has deployed, the airbag will not function again. The side airbag system (including the seat) must be inspected and serviced by an authorized dealer.
Page 125: Child Restraints
Recommendations for Safety Restraints are based on probable child height, age and weight thresholds from NHTSA and other safety organizations or are the minimum requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and consult your pediatrician to make sure your child seat is appropriate for your child, and is compatible with and properly installed in the vehicle.
Page 126 Seating and Safety Restraints Recommendations for Safety Restraints for Children Recommended Child size, height, weight, or age restraint type Infants or Children weighing 40 lb (18 kg) or less Use a child safety toddlers (generally age four or younger) seat (sometimes called an infant carrier, convertible seat,...
Page 127 Seating and Safety Restraints Recommendations for attaching child safety restraints for children Use any attachment method as indicated below by “X” LATCH LATCH Safety Safety Safety (lower (lower belt belt and belt Restraint Child anchors anchors LATCH only Type Weight only) (lower tether...
Page 128 Highway Traffic Safety Administration (NHTSA) provides education and training to ensure that all children ages 0 to 16 are properly restrained in the correct restraint system. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and your pediatrician to make sure your seat is appropriate for your child and properly installed in the vehicle.
Page 129 Seating and Safety Restraints Follow all the safety restraint and airbag precautions that apply to adult passengers in your vehicle. If the child is the proper height, age, and weight (as specified by your child safety seat or booster manufacturer), fits the restraint and can be restrained properly, then restrain the child in the child safety seat or with the belt-positioning booster.
Page 130 Seating and Safety Restraints position whenever possible. If all children cannot be seated and restrained properly in a rear seating position, properly restrain the largest child in the front seat. When installing a child safety seat with combination lap/shoulder belts: •...
Page 131 Seating and Safety Restraints 2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together. 3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer’s instructions.
Page 132 Seating and Safety Restraints 5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until all of the belt is pulled out. 6. Allow the belt to retract to remove slack. The belt will click as it retracts to indicate it is in the automatic locking mode.
Page 133 WARNING: Front seating positions only: If seating two adults and a child, Ford recommends properly restraining the child in the center front seating position, but only if doing so will not interfere with driving the vehicle.
Page 134 There should be no more than 1 inch (2.5 cm) of movement for proper installation. 7. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) to make certain the child restraint is properly installed.
Page 135 Ford Motor Company recommends the use of a child safety seat having a top tether strap. See Attaching child safety seats with tether straps and Recommendations for attaching safety restraints for children in this chapter for more information.
Page 136 Seating and Safety Restraints WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain safety belt buckle assemblies and/or LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained.
Page 137 Seating and Safety Restraints Attaching child safety seats with tether straps Many forward-facing child safety seats include a tether strap which extends from the back of the child safety seat and hooks to an anchoring point called the top tether anchor. Tether straps are available as an accessory for many older safety seats.
Page 138 If the safety seat is not anchored properly, the risk of a child being injured in a collision greatly increases. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. Child booster seats The belt-positioning booster (booster seat) is used to improve the fit of the vehicle safety belt.
Page 139 To improve the fit of both the lap and shoulder belt on children who have outgrown child safety seats, Ford Motor Company recommends use of a belt-positioning booster. Booster seats position a child so that vehicle lap/shoulder safety belts fit better.
Page 140 Seating and Safety Restraints Types of booster seats There are generally two types of belt-positioning booster seats: backless and high back. Always use booster seats in conjunction with the vehicle lap/shoulder belt. • Backless booster seats If your backless booster seat has a removable shield, remove the shield.
Page 141 Seating and Safety Restraints Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder.
Page 142 Refer to the child restraint manufacturer’s instructions for additional inspection and maintenance information specific to the child restraint. Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a collision be replaced.
Page 143: Tires, Wheels And Loading
Title 49 Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it.
Page 144 Tires, Wheels and Loading WARNING: The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning or peak traction characteristics. Temperature A B C The temperature grades are A (the highest), B and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel.
Page 145: Tire Inflation
Ford Motor Company. You are strongly urged to buy a reliable tire pressure gauge, as automatic service station gauges may be inaccurate. Ford recommends the use of a digital or dial-type tire pressure gauge rather than a stick-type tire pressure gauge.
Page 146 Always inflate your tires to the Ford recommended inflation pressure even if it is less than the maximum inflation pressure information found on the tire. The Ford recommended tire inflation pressure is found on the Safety Compliance Certification Label or Tire Label which is located on the B-Pillar or the edge of the driver’s door.
Page 147 Tires, Wheels and Loading Note: If you have to drive a distance to get air for your tire(s), check and record the tire pressure first and add the appropriate air pressure when you get to the pump. It is normal for tires to heat up and the air pressure inside to go up as you drive.
Page 148 Tires, Wheels and Loading Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Inspect all your tires, including the spare, frequently, and replace them if one or more of the following conditions exist: Tire wear When the tread is worn down to 1/16th of an inch (2 mm), tires must be replaced to help prevent your vehicle from skidding and...
Page 149 (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size may be found on either the Safety Compliance Certification Label or the Tire Label which is located on the B-Pillar or edge of the driver’s door.
Page 150 The tire pressure sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels. The use of wheels or tires not recommended by Ford Motor Company may affect the operation of your tire pressure monitoring system.
Page 151 Tires, Wheels and Loading • Do not run over curbs or hit the tire against a curb when parking WARNING: If your vehicle is stuck in snow, mud, sand, etc., do not rapidly spin the tires; spinning the tires can tear the tire and cause an explosion.
Page 152 Tires, Wheels and Loading • Rear-wheel drive (RWD) vehicles (front tires at top of diagram) Sometimes irregular tire wear can be corrected by rotating the tires. Note: If your tires show uneven wear ask an authorized dealer to check for and correct any wheel misalignment, tire imbalance or mechanical problem involved before tire rotation.
Page 153 Tires, Wheels and Loading Information on “P” type tires P215/65R15 95H is an example of a tire size, load index and speed rating. The definitions of these items are listed below. (Note that the tire size, load index and speed rating for your vehicle may be different from this example.) 1.
Page 154 Tires, Wheels and Loading Note: You may not find this information on all tires because it is not required by federal law. Letter rating Speed rating - mph (km/h) 81 mph (130 km/h) 87 mph (140 km/h) 99 mph (159 km/h) 106 mph (171 km/h) 112 mph (180 km/h) 118 mph (190 km/h)
Page 155 Tires, Wheels and Loading 12. Treadwear, Traction and Temperature Grades • Treadwear: The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 ⁄...
Page 156 Tires, Wheels and Loading Additional information contained on the tire sidewall for “LT” type tires “LT” type tires have some additional information beyond those of “P” type tires; these differences are described below. Note: Tire Quality Grades do not apply to this type of tire. 1.
Page 157 Tires, Wheels and Loading Information on “T” type tires “T” type tires have some additional information beyond those of “P” type tires; these differences are described below: T145/80D16 is an example of a tire size. Note: The temporary tire size for your vehicle may be different from this example.
Page 158: Tire Pressure Monitoring System (Tpms)
Tires, Wheels and Loading TIRE PRESSURE MONITORING SYSTEM (TPMS) Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label. (If your vehicle has tires of a different size than the size indicated on the vehicle placard or tire inflation pressure label, you should determine the proper tire inflation pressure for those tires.)
Page 159 Tires, Wheels and Loading following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. WARNING: The tire pressure monitoring system is NOT a substitute for manually checking tire pressure.
Page 160 Tires, Wheels and Loading Understanding your tire pressure monitoring system (TPMS) The tire pressure monitoring system measures pressure in your four road tires and sends the tire pressure readings to your vehicle. The low tire pressure warning light will turn on if the tire pressure is significantly low. Once the light is illuminated, your tires are under-inflated and need to be inflated to the manufacturer’s recommended tire pressure.
Page 161 Tires, Wheels and Loading When you believe your system is not operating properly The main function of the tire pressure monitoring system is to warn you when your tires need air. It can also warn you in the event the system is no longer capable of functioning as intended.
Page 162 Tires, Wheels and Loading Low tire pressure Possible Customer action required warning light cause Flashing warning Spare tire in Your temporary spare tire is in light use. (This includes the optional full-sized matching wheel and tire). Repair the damaged road wheel and re-mount it on the vehicle to restore system functionality.
Page 163: Vehicle Loading
Follow these guidelines when using snow tires and chains: • If possible, avoid fully loading your vehicle. • Use only cable type chains offered by Ford Motor Company as an accessory or equivalent. Using SAE Class S or other conventional link type chains may cause damage to the vehicle’s wheel house and/or...
Page 164 Tires, Wheels and Loading your vehicle, familiarize yourself with the following terms for determining your vehicle’s weight ratings, with or without a trailer, from the vehicle’s Tire Label or Safety Compliance Certification Label: Base Curb Weight – is the weight of the vehicle including a full tank of fuel and all standard equipment.
Page 165 Tires, Wheels and Loading Example only: Cargo Weight – includes all weight added to the Base Curb Weight, including cargo and optional equipment. When towing, trailer tongue load weight is also part of cargo weight. 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 166 Tires, Wheels and Loading GAW (Gross Axle Weight) – is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload. GAWR (Gross Axle Weight Rating) – is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label located on the B-Pillar or the edge of the driver’s door.
Page 167 Tires, Wheels and Loading • Example only: WARNING: Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.
Page 168 Tires, Wheels and Loading GCW (Gross Combined Weight) – is the weight of the loaded vehicle (GVW) plus the weight of the fully loaded trailer. GCWR (Gross Combined Weight Rating) – is the maximum allowable weight of the vehicle and the loaded trailer – including all cargo and passengers –...
Page 169 Tires, Wheels and Loading Steps for determining the correct load limit: 1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs.” on your vehicle’s placard. 2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.
Page 170: Trailer Towing
Tires, Wheels and Loading calculation would be: 635 kg - (2 x 99 kg) - (12 x 45 kg) = 635 - 198 - 540 = -103 kg. You will need to reduce the load weight by at least 240 lb. (104 kg). If you remove 3-100 lb. (45 kg) cement bags, then the load calculation would be: 1,400 - (2 x 220) - (9 x 100) = 1,400 - 440 - 900 = 60 lb.
Page 171 Tires, Wheels and Loading WARNING: Do not exceed the GVWR or the GAWR specified on the certification label. WARNING: Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of the vehicle and could result in engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury.
Page 172 Tires, Wheels and Loading Trailer lamps Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard lights are working. Contact your authorized dealer or trailer rental agency for proper instructions and equipment for hooking-up trailer lamps. Driving while you tow When towing a trailer: •...
Page 173: Recreational Towing
Tires, Wheels and Loading Launching or retrieving a boat Disconnect the wiring to the trailer before backing the trailer into the water. Reconnect the wiring to the trailer after the trailer is removed from the water. When backing down a ramp during boat launching or retrieval: •...
Page 174: Driving
Driving STARTING Positions of the ignition 1. Off— shuts off the engine and all accessories/locks the gearshift lever and allows key removal. 2. Accessory— allows the electrical accessories such as the radio to operate while the engine is not running. 3.
Page 175 Driving WARNING: If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell exhaust fumes. Important safety precautions A computer system controls the engine’s idle revolutions per minute (RPM). When the engine starts, the idle RPM runs higher than normal in order to warm the engine.
Page 176 Driving 5. Turn the key to 3 (on) without turning the key to 4 (start). Some warning lights will briefly illuminate. See Warning lights and chimes in the Instrument Cluster chapter for more information regarding the warning lights. Starting the engine 1.
Page 177 Driving You may experience a decrease in peak performance when the engine is cold when operating on E ethanol. Do not crank the engine for more than 10 seconds at a time as starter damage may occur. If the engine fails to start, turn the key to off and wait 30 seconds before trying again.
Page 178 Driving ENGINE BLOCK HEATER (IF EQUIPPED) An engine block heater warms the engine coolant which aids in starting and allows the heater/defroster system to respond quickly. If your vehicle is equipped with this system, your equipment includes a heater element which is installed in your engine block and a wire harness which allows the user to connect the system to a grounded 120 volt A/C electrical source.
Page 179: Brakes
Driving • To reduce the risk of electrical shock, do not use your heater with ungrounded electrical systems or two pronged (cheater) adapters. Also ensure that the block heater, especially the cord, is in good condition before use. • Make sure that when in operation, the extension cord plug /engine block heater cord plug connection is free and clear of water in order to prevent possible shock or fire.
Page 180 Driving however, they may be heard at any time while braking and can be aggravated by environmental conditions such as cold, heat, moisture, road dust, salt or mud. If a “metal-to-metal,” “continuous grinding” or “continuous squeal” sound is present while braking, the brake linings may be worn-out and should be inspected by an authorized dealer.
Page 181 Driving The ABS operates by detecting the onset of wheel lockup during brake applications and compensates for this tendency. The wheels are prevented from locking even when the brakes are firmly applied. The accompanying illustration depicts the advantage of an ABS equipped vehicle (on bottom) to a non-ABS equipped vehicle (on top) during hard braking with loss of front braking traction.
Page 182 Driving Parking brake Apply the parking brake whenever the vehicle is parked. To set the parking brake: 1. Move the gearshift to P (Park). 2. Press pedal downward. The BRAKE warning lamp in the instrument cluster illuminates and remains illuminated (when the BRAKE ignition is turned on) until the parking brake is fully released.
Page 183: Traction Control
Driving TRACTION CONTROL (IF EQUIPPED) The traction control system helps you maintain the stability and steerability of your vehicle, especially on slippery road surfaces such as snow- or ice-covered roads and gravel roads. The system will allow your vehicle to make better use of available traction in these conditions. During traction control operation, the traction control active light will illuminate, you may hear an electric...
Page 184: Air Suspension
Driving STEERING To help prevent damage to the power steering system, never hold the steering wheel at its furthest turning points (until it stops) for more than a few seconds when the engine is running. It is also important to maintain a proper power steering fluid level in the power steering fluid reservoir: •...
Page 185 Driving If you exceed the load limit, the rear air suspension may not operate. The air suspension shut-off switch is AIR SUSPENSION located on the left side of the trunk. SWITCH If this switch is in the off position, INTERRUPTEUR DE the rear air suspension will not LA SUSPENSION operate.
Page 186: Transmission Operation
Driving 2. Locate the access plug on the underside of the steering column cover. 3. Remove the access plug using a flat head screwdriver. Insert the screwdriver into the access hole nearest the steering wheel. Then press and hold the override button using a flat head screwdriver.
Page 187 Driving • Move the gearshift lever into the desired gear To put your vehicle in P (Park): • Come to a complete stop • Move the gearshift lever and securely latch it in P (Park) WARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park).
Page 188 Driving • To return to O/D (overdrive mode), press the transmission control switch. The O/D OFF lamp will not be illuminated. • O/D (Overdrive) is automatically returned each time the key is turned off. 2 (Second) This position allows for second gear only. •...
Page 189 Driving DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks). When driving through water, traction or brake capability may be limited.
Page 190: Roadside Emergencies
ROADSIDE ASSISTANCE Vehicles sold in the U.S. : Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: •...
Page 191: Hazard Flasher Control
U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S.
Page 192: Fuel Pump Shut-Off Switch
Roadside Emergencies FUEL FUEL PUMP SHUT-OFF SWITCH RESET The fuel pump shut-off switch is a device intended to stop the electric fuel pump when your vehicle has been involved in a substantial jolt. After a collision, if the engine cranks but does not start, the fuel pump shut-off switch may have been activated.
Page 193: Fuses And Relays
Roadside Emergencies FUSES AND RELAYS Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating.
Page 194 Roadside Emergencies To remove a fuse use the fuse puller tool provided on the fuse panel cover. The fuses are coded as follows. Fuse/Relay Fuse Amp Protected Circuits Location Rating Ignition (START) - Starter relay coil, DTRS 7.5A Power mirrors, Mirror switch, Keypad switch, Decklid switch, Adjustable pedal switch, Driver’s door module, Cluster...
Page 195 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating Electronic automatic temperature control (EATC) module (vehicles equipped with EATC only) 7.5A Ignition (ON/ACC) - Door lock switch illumination, Heated seat switch illumination, Radio, Antenna, Electrochromatic mirror, Window relay coil, Decklid relay coil and Police ON/ACC relay coil (Police vehicles only) Hazards (non-Police vehicles only)
Page 196 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating Ignition (ON/START) - Restraint control module (RCM), Occupant classification sensor (OCS), Passenger airbag deactivation indicator (PADI) Multi-function switch (Flash-to-pass), LCM (High beams) Ignition (ON/START) - Passive anti-theft system (PATS) module, Powertrain control module (PCM) relay coil, Fuel relay coil, Ignition relay coil LCM (Park lamps, corner lamps,...
Page 197 Roadside Emergencies WARNING: Always disconnect the battery before servicing high current fuses. WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs. If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.
Page 198 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating 15A* Alternator regulator 30A* PCM relay feed 20A* Driver’s door module (DDM) 15A* Ignition coil relay feed 20A* Horn relay feed 15A* A/C clutch relay feed 20A* Audio (Subwoofer) 25A* Police tray lamps (Police vehicles only) 20A* Instrument panel power point...
Page 199 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating 50A** Cooling fan 50A** Instrument panel (I/P) fuse box feed #1, I/P fuses 10, 12, 14, 16 and 18 50A** Instrument panel (I/P) fuse box feed #2, I/P fuses 2, 4, 6, 8, 19, 21, 23 and 25 30A** Starter relay feed...
Page 200 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating 50A** Police accessory and PDB (Police vehicles only) 50A** Rear power point or Police right-hand kick panel accessory battery feed (Police vehicles only) ⁄ ISO relay A/C clutch — Not used ⁄...
Page 201: Changing Tires
Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired.
Page 202 Roadside Emergencies A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only”...
Page 203 Roadside Emergencies The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability •...
Page 204 Roadside Emergencies Removing the spare tire and jack 1. Remove the spare tire and the jack. The jack could be located: • A — behind the mini spare tire or • B — behind the full size spare tire WARNING: On vehicles equipped with air suspension, turn off the air suspension switch prior to jacking,...
Page 205 Roadside Emergencies Tire change procedure WARNING: When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the jack, even if the vehicle is in P (Park). WARNING: To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.
Page 206 Roadside Emergencies Before placing the jack under the vehicle, NOTE the jack location markings: JACK LOCATION The jack location markings can be found on the lower outer edge of the body. • Locate the jack locator mark (B) on the body (C) near the tire you are changing, then place the jack (D) under the frame (A) of the vehicle aligning it with the...
Page 207: Wheel Lug Nut Torque
20 * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel.
Page 208: Jump Starting
Roadside Emergencies Note: Inspect the wheel pilot hole prior to installation. If there is visible corrosion in wheel pilot hole, remove loose particles by wiping with clean rag and apply grease. Apply grease only to the wheel pilot hole surface by smearing a “dime” (1 square cm) sized glob of grease around the wheel pilot surface (1) with end of finger.
Page 209 Roadside Emergencies 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges.
Page 210 Roadside Emergencies Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
Page 211: Wrecker Towing
It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If equipped with an air suspension system, the air suspension control in the luggage compartment must be turned to the off position before your vehicle can be towed.
Page 212 Roadside Emergencies Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: •...
Page 213: Customer Assistance
A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.
Page 214 • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.
Page 215 In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126...
Page 216 THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the services you need section, you may be eligible to participate in the BBB AUTO LINE program.
Page 217 (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
Page 218 The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel.
Page 219 If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing expcac@ford.com. If you are in another foreign country, contact the nearest authorized dealer.
Page 220: Reporting Safety Defects (U.s. Only)
However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153);...
Page 221: Cleaning
Cleaning WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available from your authorized dealer. • Never use strong household detergents or soap, such as dish washing or laundry liquid.
Page 222 Cleaning • Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time. PAINT CHIPS Your authorized dealer has touch-up paint to match your vehicle’s color.
Page 223 Cleaning • Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts that require cleaning and pressure rinse clean. In Canada, use Motorcraft Engine Shampoo (CXC-66-A). • Cover the highlighted areas to prevent water damage when cleaning the engine. • Never wash or rinse the engine while it is hot or running; water in the running engine may cause internal damage.
Page 224 Cleaning WINDOWS AND WIPER BLADES The windshield, rear and side windows and the wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, water repellent coatings, tree sap, or other organic contamination;...
Page 225 Cleaning • Be certain to wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion in order to avoid possible damage to the interior painted surfaces. • Do not use household or glass cleaners as these may damage the finish of the instrument panel, interior trim and cluster lens.
Page 226 Cleaning • If a ring forms on the fabric after spot cleaning, clean the entire area immediately (but do not oversaturate) or the ring will set. • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials.
Page 227 Cleaning Regular cleaning and conditioning will maintain the appearance of the leather. Cleaning For dirt, use a vacuum cleaner then use a clean, damp cloth or soft brush. For routine cleaning, wipe the surface with a soft, damp cloth. For more thorough cleaning, wipe the surface with a mild soap and water solution.
Page 228 Cleaning FORD AND LINCOLN CAR CARE PRODUCTS Your Ford or Lincoln authorized dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle.
Page 229: Maintenance And Specifications
Maintenance and Specifications SERVICE RECOMMENDATIONS To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service. Check your Warranty Guide to find out which parts and services are covered.
Page 230 Maintenance and Specifications Working with the engine on 1. Set the parking brake and shift to P (Park). 2. Block the wheels. WARNING: To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running.
Page 231: Engine Compartment
Maintenance and Specifications IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT 1. Brake fluid reservoir 2. Engine oil dipstick 3. Windshield washer fluid reservoir 4. Air filter assembly 5. Power steering fluid reservoir 6. Engine coolant reservoir 7. Battery 8. Power distribution box 9.
Page 232 In very cold weather, do not fill the reservoir completely. Only use a washer fluid that meets Ford specifications. Do not use any special washer fluid such as windshield water repellent type fluid or bug wash. They may cause squeaking, chatter noise, streaking and smearing.
Page 233: Engine Oil
Maintenance and Specifications To prolong the life of the wiper blades, it is highly recommended to scrape off the ice on the windshield before turning on the wipers. The layer of ice has many sharp edges and can damage the micro edge of the wiper rubber element.
Page 234 Maintenance and Specifications • If the oil level is below this mark, engine oil must be added to raise the level within the normal operating range. • If required, add engine oil to the engine. Refer to Adding engine oil in this chapter.
Page 235 Approval Committee (ILSAC), comprised of U.S. and Japanese automobile manufacturers. To protect your engine and engine’s warranty, use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle’s engine.
Page 236: Battery
Maintenance and Specifications BATTERY Your vehicle is equipped with a Motorcraft maintenance-free battery which normally does not require additional water during its life of service. If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. For longer, trouble-free operation, keep the top of the battery clean and dry.
Page 237 Maintenance and Specifications WARNING: Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention.
Page 238: Engine Coolant
For best results, coolant concentration should be tested with a refractometer such as Rotunda tool 300- ROB75240E available from your dealer. Ford does not recommend the use of hydrometers or coolant test strips for measuring coolant concentration. The level of coolant should be maintained at the FULL COLD level or within the COLD FILL RANGE in the coolant reservoir.
Page 239 Maintenance and Specifications When the engine is cold, check the level of the engine coolant in the reservoir. • The engine coolant should be at the FULL COLD level, or within the COLD FILL or MIN / MAX range as listed on the engine coolant reservoir (depending upon application).
Page 240 Maintenance and Specifications WARNING: Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system can burn you badly. Also, you can be burned if you spill coolant on hot engine parts. WARNING: Do not put engine coolant in the windshield washer fluid container.
Page 241 Recycled engine coolant Ford Motor Company does NOT recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available. Used engine coolant should be disposed of in an appropriate manner.
Page 242 Maintenance and Specifications Fill your engine coolant reservoir as outlined previously in the Adding engine coolant section. Severe climates If you drive in extremely cold climates: • It may be necessary to increase the coolant concentration above 50%. • NEVER increase the coolant concentration above 60%. •...
Page 243 Maintenance and Specifications • The service engine soon indicator light will illuminate. • The message center (if equipped) will display COOLANT OVER TEMPERATURE. • The symbol will illuminate. If the engine reaches a preset over-temperature condition, the engine will automatically switch to alternating cylinder operation. Each disabled cylinder acts as an air pump and cools the engine.
Page 244: Fuel Information
Maintenance and Specifications WARNING: Never remove the coolant reservoir cap while the engine is running or hot. 5. Re-start the engine and take your vehicle to an authorized dealer. Driving the vehicle without repairing the engine problem increases the chance of engine damage. Take your vehicle to an authorized dealer as soon as possible.
Page 245 Maintenance and Specifications Observe the following guidelines when handling automotive fuel: • Extinguish all smoking materials and any open flames before fueling your vehicle. • Always turn off the vehicle before fueling. • Automotive fuels can be harmful or fatal if swallowed. Fuels such as gasoline and ethanol are highly toxic and if swallowed can cause death or permanent injury.
Page 246 Maintenance and Specifications Pure ethanol is the alcohol which is the intoxicating agent in liquor, beer and wine. It is distilled from the fermentation of plants such as field corn and sugar cane. When ethanol is produced for use in motor fuels, a small amount of gasoline is added to make it unfit for beverage use.
Page 247 Maintenance and Specifications Refueling WARNING: Fuel vapor burns violently and a fuel fire can cause severe injuries. To help avoid injuries to you and others: • Read and follow all the instructions on the pump island; • Turn off your engine when you are refueling; •...
Page 248 The customer warranty may be void for any damage to the fuel tank or fuel system if the correct genuine Ford, Motorcraft or other certified fuel filler cap is not used. WARNING: The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops before completely removing the fuel filler cap.
Page 249 Cleaner air Ford endorses the use of reformulated “cleaner-burning” gasolines to improve air quality, per the recommendations in the Choosing the right fuel section. Octane recommendations Your vehicle is designed to use “Regular”...
Page 250 Maintenance and Specifications “Premium” unleaded gasoline is not recommended for vehicles designed to use “Regular” unleaded gasoline because it may cause these problems to become more pronounced. If the problems persist, see your authorized dealer. FFV engines If you experience starting, rough idle or hesitation driveability problems during a cold start, try a different brand of E85 fuel.
Page 251 Maintenance and Specifications ESSENTIALS OF GOOD FUEL ECONOMY Measuring techniques Your best source of information about actual fuel economy is you, the driver. You must gather information as accurately and consistently as possible. Fuel expense, frequency of fill-ups or fuel gauge readings are NOT accurate as a measure of fuel economy.
Page 252 Maintenance and Specifications 2. Each time you fill the tank, record the amount of fuel added (in gallons or liters). 3. After at least three to five tank fill-ups, fill the fuel tank and record the current odometer reading. 4. Subtract your initial odometer reading from the current odometer reading.
Page 253 Maintenance and Specifications • Warming up a vehicle on cold mornings is not required and may reduce fuel economy. • Resting your foot on the brake pedal while driving may reduce fuel economy. • Combine errands and minimize stop-and-go driving. Maintenance •...
Page 254 If other than Ford, Motorcraft or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability.
Page 255 Maintenance and Specifications Do not make any unauthorized changes to your vehicle or engine. By law, vehicle owners and anyone who manufactures, repairs, services, sells, leases, trades vehicles, or supervises a fleet of vehicles are not permitted to intentionally remove an emission control device or prevent it from working.
Page 256 Maintenance and Specifications Readiness for Inspection/Maintenance (I/M) testing Some state/provincial and local governments may have Inspection/Maintenance (I/M) programs to inspect the emission control equipment on your vehicle. Failure to pass this inspection could prevent you from getting a vehicle registration. Your vehicle may not pass the I/M test if the service engine soon indicator is on or not working properly (bulb is burned out), or if the OBD-II system has determined...
Page 257 Maintenance and Specifications 2. While the engine idles, turn the steering wheel left and right several times. 3. Turn the engine off. 4. Check the fluid level in the reservoir. It should be between the MIN and MAX lines. Do not add fluid if the level is in this range.
Page 258 Maintenance and Specifications Automatic transmission fluid expands when warmed. To obtain an accurate fluid check, drive the vehicle until it is at normal operating temperature (approximately 20 miles [30 km]). If your vehicle has been operated for an extended period at high speeds, in city traffic during hot weather or pulling a trailer, the vehicle should be turned off for about 30 minutes to allow fluid to cool before checking.
Page 259 Maintenance and Specifications The transmission fluid should be in this range if at normal operating temperature (150°F-170°F [66°C-77°C]). The transmission fluid should be in this range if at ambient temperature (50°F-95°F [10°C-35°C]). High fluid level Fluid levels above the safe range may result in transmission failure.
Page 260: Air Filter(S)
Maintenance and Specifications AIR FILTER Refer to scheduled maintenance information for the appropriate intervals for changing the air filter element. When changing the air filter element, use only the air filter element listed. Refer to Motorcraft part numbers in this chapter. WARNING: To reduce the risk of vehicle damage and/or personal burn injuries do not start your engine with the air cleaner removed and do not remove it while the engine is running.
Page 261 Maintenance and Specifications VEHICLE STORAGE If you plan on storing your vehicle for an extended period of time (30 days or more), refer to the following maintenance recommendations to ensure your vehicle stays in good operating condition. All motor vehicles and their components were engineered and tested for reliable, regular driving.
Page 262 Maintenance and Specifications Note: During extended periods of vehicle storage (30 days or more), fuel may deteriorate due to oxidation. Add a quality gas stabilizer product to the vehicle fuel system whenever actual or expected storage periods exceed 30 days. Follow the instructions on the additive label. The vehicle should then be operated at idle speed to circulate the additive throughout the fuel system.
Page 263: Part Numbers
Replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.
Page 264: Maintenance Product Specifications And Capacities
Maintenance and Specifications 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 265 Maintenance and Specifications 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 266 Maintenance and Specifications 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 267: Engine Data
Maintenance and Specifications ENGINE DATA Engine 4.6L V8 engine 4.6L FFV V8 engine Cubic inches Required fuel Minimum 87 octane Minimum 87 octane or Ethanol (E85) Firing order 1-3-7-2-6-5-4-8 1-3-7-2-6-5-4-8 Ignition system Coil on plug Coil on plug Spark plug gap 0.052–0.056 inch 0.041–0.047 inch (1.32–1.42 mm)
Page 268 Maintenance and Specifications IDENTIFYING YOUR VEHICLE Safety Compliance Certification Label The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label is located on the structure (B-Pillar) by the trailing edge of the driver’s...
Page 269 Maintenance and Specifications The Vehicle Identification Number (VIN) contains the following information: 1. World manufacturer identifier 2. Brake system / Gross Vehicle Weight Rating (GVWR) / Restraint Devices and their location 3. Make, vehicle line, series, body type 4. Engine type 5.
Page 270: Crown Victoria Severe Duty
Scheduled Maintenance Guide chapter. CONTACT US Ford Fleet Hotline - The Ford Fleet Hotline provides police and fleet customers with direct access to Ford Motor Company for fleet sales or service information. The hotline number is (800) 34-FLEET.
Page 271 Crown Victoria Severe Duty Driving in the overdrive cancel mode for prolonged periods at high speeds will deteriorate performance and may cause extensive engine damage. Crown Victoria police vehicles are designed to operate in (Overdrive) gear selector position while in pursuit. Optimum performance will be obtained in (Overdrive).
Page 272 100 mph (160 km/h) for the first 1,000 miles (1,600 km) to allow axle components to wear in. Additionally, only synthetic lubricant as specified below should be used when maintenance is performed on the rear axle. Lubricant specifications Item Ford part name Ford part Ford number specification...
Page 273 Crown Victoria Severe Duty Alternator - police The high-output alternator provides 200 amperes of current to support the high power requirements of modern police equipment. Output at idle is approximately 130 amperes. Current demand by both the vehicle and all energized police equipment in excess of this amount during vehicle idling will place the electrical system into a discharge condition.
Page 274 Crown Victoria Severe Duty Taxi Function Gauge Color 50A Battery Tan/Yellow 20A Run/Acc White/Pink 10A Run/Acc Light Blue/White 50A Battery Yellow Not used — — 50A Battery Red/White 10A Run/Acc Gray/White The mating connector is provided on the end of the power distribution connector.
Page 275 Crown Victoria Severe Duty Headlight flashers (wig-wags) - police An interfacing connector is provided on the headlight circuit for use of the headlights as alternating flashers (wig-wags). The connector is located in front of the radiator. A protective cap is attached to prevent contaminants from entering the connector when a wig-wag module is not installed.
Page 276 WHEELS/TIRES/BRAKES Wheel rims - police To withstand the demands placed on vehicles driven under heavy duty service conditions, Ford Motor Company installs heavy duty steel wheels. Tires - police Tires (including the spare) are speed-rated radials for police use. Use only the recommended tire size and speed ratings.
Page 277 “trained” to the vehicle. TPMS training tools, such as P/N 8C2Z-1A203-A, can be purchased from any Ford dealer for use by the driver or shop technician for training the system after maintenance has been performed that requires system training.
Page 278 Crown Victoria Severe Duty • Do not wait more than two minutes between resetting each tire sensor or the system will time-out and the entire procedure will have to be repeated on all four wheels. • A double horn chirp indicates the need to repeat the procedure. TPMS reset procedure Note: It is recommended that you read the entire procedure before attempting.
Page 279 Crown Victoria Severe Duty 4. Press and hold the brake pedal for two seconds, then release. 5. Turn the ignition to off - DO NOT remove the key. 6. Cycle the ignition from off to on three times ending in on - DO NOT start the engine.
Page 280 Crown Victoria Severe Duty 7. Train the TPMS sensors in the tires using the following TPMS reset sequence starting with the left front tire in the following clockwise order: • Left front (Driver’s side front tire) • Right front (Passenger’s side front tire) •...
Page 281 A lower boiling point could cause long brake pedal travel and a loss of braking confidence during subsequent pursuit driving. Ford recommends that police fleets replace the brake fluid at every brake pad service interval. Brake fluid may be replaced more frequently on vehicles involved in frequent high-speed pursuits with heavy brake usage.
Page 282 If you install this equipment in your vehicle, you should comply with those rules and a qualified technician should install the equipment. Ford Motor Company vehicles are in compliance with FCC regulations (CFR 47 Part 15) and SAE J551d for radiated electromagnetic emissions.
Page 283 Malfunction of aftermarket electronic equipment should be resolved by the equipment manufacturer. Aftermarket equipment installation Ford has developed a Police Interceptor Modifier Guide to assist the vehicle modifier in safely installing police equipment into the vehicle. The guide provides detailed information on the location of key vehicle components that must be untouched and warnings for other areas where caution must be exercised.
Page 284 The Trunk Pack™ provides more flexibility to officers transporting police equipment than the trunk packing considerations. To improve trunk packing by police agencies, Ford has made the following items available: • Trunk Pack™ – a drop-in box with a tough plastic shell made of high density Polyethylene (HDPE).
Page 285 Crown Victoria Severe Duty ’LOAD SAFE’ L-Lateral S-Soft O-Orientation A-and A-and F-Fixed D-Direction E-Equipment Equipment categories and placement It is recognized that a wide variety of equipment is carried in the trunks of police vehicles as noted above. This section addresses the inherent risks of various types of equipment in the event of a high-speed rear impact.
Page 286 Trunk Equipment Mounting Guide for proper positioning of fasteners. This guide can be accessed on the www.fleet.ford.com website. The sliding tray can also be used, depending on size, to properly store parts with rigid and sharp edges.
Page 287 Crown Victoria Severe Duty The fire suppression system is mounted beneath the vehicle and attached to the frame above and forward of the fuel tank and rear axle. The fire system control module is mounted inside the passenger compartment centered underneath the rear seat cushion. The system is designed to deploy automatically after sensing a high-speed/high-energy rear end impact.
Page 288 The system automatically performs a diagnostic check self check and momentarily lights the cluster lamp when the key is turned on. If the diagnostic lamp stays on refer to the appropriate sections of the Ford service manual for further diagnostic and service procedures.
Page 289 Crown Victoria Severe Duty Manufactured by combining ballistic grade ceramic and High Performance Para-Aramid, this composite ballistic door panel has been extensively tested with rounds called out in the above-referenced specifications. WARNING: As with body armor, protection provided by the ballistic panel is limited.
Page 290 Crown Victoria Severe Duty Removing the panels It is important that these panels be removed from the vehicle after the vehicle has been impacted on the protected door, the door has been shot, or the vehicle is being removed from active duty. For details on panel removal, refer to the Crown Victoria Workshop Manual.
Page 291 Crown Victoria Severe Duty Some approximate dimensions for airbags, at full inflation, are provided in Figures 1 through 5. These dimensions are somewhat flexible and represent “free form” deployments without the loading of occupants. The shaded areas in Figures 6 through 8 represent available police equipment mounting zones.
Page 292 Crown Victoria Severe Duty Figure 2 1. 30.5 inches (775 mm). Cross section through center of vehicle (passenger side shown) 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 293 Crown Victoria Severe Duty Figure 3 1. 23.6 inches (600 mm). Front passenger compartment 2. 17 inches (430 mm). Front driver 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 294 Crown Victoria Severe Duty Figure 4 (if equipped) 1. 8 inches (200 mm). From out board side of seat 2. 15 inches (380 mm). Forward of seat back Figure 5 (if equipped) 3. 27.5 inches (700 mm). Up from SAB module 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 295 Crown Victoria Severe Duty 60 70 P R N D 2 1 Figure 6 1. Area on top of instrument panel. Equipment must not interfere with driver visibility. 2. The airbag door must be kept clear for deployment of airbag 3.
Page 296 Crown Victoria Severe Duty Figure 7 1. Area on top of instrument panel 2. Area in front of center console from tunnel up to instrument panel 3. Prisoner screen 4. 10 inches (254 mm) 5. Area on tunnel between seats 6.
Page 297 Crown Victoria Severe Duty Figure 8 1. Area on top of instrument panel. Equipment must not interfere with driver visibility. 2. Area on tunnel between seats 3. 9 inches (229 mm) 4. 12 inches (305 mm) IMPORTANT AIRBAG DOS AND DON’TS WARNING: Do not attempt to tamper with, disconnect or deactivate the airbag system.
Page 298 Without the benefit of crash tests on vehicles equipped with push bumpers (there are a number of different styles available), it is Ford’s opinion that installation of some push bumpers could affect the timing of the airbag deployment. Use of a push bumper that mounts solely to the vehicles bumper should not have a significant effect upon airbag deployment.
Page 299 Crown Victoria Severe Duty Is there a problem with transporting a front seat passenger who has their hands restrained behind their body? This is not a normal riding position for an occupant. The effectiveness of the passenger airbag will depend, in part, upon the occupant’s seated position.
Page 300: Accessories
FORD CUSTOM ACCESSORIES FOR YOUR VEHICLE A wide selection of Ford Custom Accessories are available for your vehicle through your local Ford or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle.
Page 301 Accessories For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety Compliance Certification label).
Page 302: Ford Extended Service Plan
BaseCare – Covers 84 components. PowertrainCare – Covers 29 critical components. Ford ESP is honored by all Ford and Lincoln Dealers in the U.S. and Canada It’s the only extended service plan authorized and backed by Ford Motor Company. That means you get: •...
Page 303 Ford ESP Can Quickly Pay for Itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford ESP Service Contract. With Ford ESP, you minimize your risk for unexpected repair bills and rising repair costs.
Page 304 Ford Extended Service Plan 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 305 Ford Motor Company dealers. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you. Note: Repairs performed outside of Canada and the United States are not eligible for Ford ESP coverage.
Page 306: Scheduled Maintenance
Ford Motor Company has recommended maintenance intervals for various parts and component systems based upon engineering testing. Ford Motor Company relies upon this testing to determine the most appropriate mileage for replacement of oils and fluids to protect your vehicle at the lowest overall cost to you and recommends against maintenance schedules that deviate from the scheduled maintenance information.
Page 307 Please consult your Warranty Guide for complete warranty information. Chemicals or additives not approved by Ford are not required for factory recommended maintenance. In fact, Ford Motor Company recommends against the use of such additive products unless specifically recommended by Ford for a particular application.
Page 308 Genuine Ford and Motorcraft replacement parts Dealerships stock Ford and Motorcraft branded replacement parts. These parts meet or exceed Ford Motor Company’s specifications, and we stand behind them. Parts installed at your dealership carry a nationwide, 12 month/12,000 mile (20,000 km) parts and labor limited warranty.
Page 309 In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help ensure your vehicle keeps running great.
Page 310 Scheduled Maintenance 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 311: Normal Scheduled Maintenance And Log
Scheduled Maintenance NORMAL SCHEDULED MAINTENANCE AND LOG The following section contains the “Normal Schedule”. This schedule is presented at specific mileage (kilometer) intervals with exceptions noted. 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 312 Scheduled Maintenance 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 313 Scheduled Maintenance 2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)
Page 314 Scheduled Maintenance Every 15,000 miles Replace cabin air filter (if equipped) (24,000 km) Every 30,000 miles Replace climate-controlled seat filter (if (48,000 km) equipped) Replace engine air filter Replace fuel filter (Crown Victoria, Grand Marquis and Town Car) Every 105,000 miles Change engine coolant (168,000 km) Replace spark plugs...
Page 315 Scheduled Maintenance Maintenance schedule log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS...
Page 316 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
Page 317 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
Page 318 Scheduled Maintenance SPECIAL OPERATING CONDITIONS If you operate your vehicle primarily in one of the more demanding conditions listed below, you will need to have some items maintained more frequently. If you only occasionally operate your vehicle under these conditions, it is not necessary to perform the additional maintenance.
Page 319 Scheduled Maintenance Extensive idling and/or low-speed driving for long distances as in heavy commercial use such as delivery, taxi, patrol car or livery Inspect frequently, service as – Replace cabin air filter (if equipped) required – Replace engine air filter Every 5,000 miles (8,000 km) –...
Page 320 Scheduled Maintenance Crown Victoria police interceptor & taxi, and Executive Series Town Car equipped with engine idle hour meter Inspect frequently, service as – Replace cabin air filter (if equipped) required Every 5,000 miles (8,000 km) – Inspect brake system –...
Page 321 Scheduled Maintenance ENGINE IDLE HOUR METER (IF EQUIPPED): Your vehicle may be equipped with an idle meter to indicate how much time the vehicle is idling in P (Park) or N (Neutral). The meter is incorporated with the vehicle odometer. Depressing the odometer-reset button once will display the trip odometer (miles [km] followed by a “T”...
Page 322 Scheduled Maintenance Operating in dusty conditions such as unpaved or dusty roads Inspect frequently, service as – Replace cabin air filter (if equipped) required – Replace engine air filter Every 5,000 miles (8,000 km) – Inspect wheels and related components for abnormal noise, wear, looseness or drag –...
Page 323 Scheduled Maintenance Special operating condition log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#:...
Page 324 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
Page 325 Normal vehicle axle maintenance Rear axles and power take-off (PTO) units containing synthetic fluid and light duty trucks equipped with Ford-design axles are lubricated for life. These fluids are not to be checked or changed unless a leak is suspected, service is required or the axle assembly has been submerged in water.
Page 326 Scheduled Maintenance Middle East hot climate specifications If operating conditions are normal and you drive your vehicle under typical, everyday conditions and you are using an API performance category oil of SL or later (for example SM, etc.) then you can follow the 7,500 mile (12,000 km) normal service oil change intervals schedule.
Page 327: Engine Coolant Change Log
Scheduled Maintenance ENGINE COOLANT CHANGE RECORD Initial change 6 years or 105,000 miles (168,000 km) (whichever comes first) After initial change Every 3 years or 45,000 miles (72,000 km) Engine coolant change log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS...
Page 328: Index
Index Axle lubricant specifications ..264 Police and fleet vehicles ..272 ABS (see Brakes) .....180 refill capacities ......264 Accessory delay ......68 traction lok ......185 Airbags (police) ......290 Airbag supplemental restraint Battery ........236 system ........112, 122 acid, treating emergencies ..236 and child safety seats ....114 jumping a disabled battery ..208 description ......112, 122 maintenance-free ....236...
Page 329 (see Speed control) ....71 Engine ........267 cleaning ........222 Cupholder(s) .......97 coolant ........238 Customer Assistance ....190 fail-safe cooling .......242 Ford Extended Service idle speed control ....236 Plan ........302, 305 lubrication specifications ..264 Getting assistance outside the refill capacities ......264 U.S. and Canada .....217 service points ....231–232...
Page 330 Index Engine oil ........233 Fuel - flex fuel vehicle change oil soon warning, (FFV) ......244, 248–249 message center .......233 Fuses ..........193 checking and adding ....233 dipstick ........233 filter, specifications ..235, 263 recommendations ....235 Gas cap (see Fuel cap) ....247 refill capacities ......264 Gas mileage specifications ......264 (see Fuel economy) ....251...
Page 331 Index Instrument panel Load limits .........163 cleaning ........224 Locks cluster ........12 autolock ........74 lighting up panel and interior ........49 childproof ........76 doors ..........74 Lubricant specifications ...264 Jack ..........201 Lug nuts ........207 positioning .......201 Lumbar support, seats ....95 storage ........201 Jump-starting your vehicle ..208 Message center .....19–20 english/metric button ....23 Keyless entry system ....82...
Page 332 Index Pedals (see Power adjustable Safety Canopy ......122 foot pedals) .........70 Safety defects, reporting ..220 Power adjustable foot pedals ..70 Safety restraints ..97, 102–106 Power distribution box Belt-Minder ......107 (see Fuses) .......196 extension assembly ....106 Power distribution connector for adults ....102, 104–105 (police and fleet vehicles) ..273 for children ......125 Power door locks ......74...
Page 333 Index Specification chart, Towing ........170 lubricants ........264 recreational towing ....173 Speed control ......71 trailer towing ......170 wrecker ........211 Speedometer calibrated (police) ....282 Traction control ......183 Starting a flex fuel vehicle ..176 Traction-lok rear axle ....185 Starting your vehicle ..174–176 Transmission ......186 jump starting ......208 brake-shift interlock (BSI) ..185 fluid, checking and adding...

Ford Crown Victoria 2011 Owner's Manual

Introduction

Instrument Cluster

Entertainment Systems

Climate Controls

Lights

Driver Controls

Locks and Security

Seating and Safety Restraints

Tires, Wheels and Loading

Driving

Roadside Emergencies

Customer Assistance

Cleaning

Maintenance and Specifications

Crown Victoria Severe Duty

Accessories

Ford Extended Service Plan

Scheduled Maintenance

Index

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Table of Contents

Related Manuals for Ford Crown Victoria 2011

Summary of Contents for Ford Crown Victoria 2011

Table of Contents