IBM ThinkPad User Manual page 72

IBM will ship CRU parts to you for your replacement. If IBM instructs you to
return the replaced CRU, you are responsible for returning it to IBM in
accordance with IBM's instructions. If you do not return the defective CRU, if
IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM
may charge you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to
allow disassembly and reassembly of the IBM Machine. The area must be
clean, well lit and suitable for the purpose. For some Machines, certain repairs
may require sending the Machine to an IBM service center.
1
3. Courier or Depot Service
You will disconnect the failing Machine for collection arranged by IBM. IBM
will provide you with a shipping container for you to return your Machine to
a designated service center. A courier will pick up your Machine and deliver it
to the designated service center. Following its repair or exchange, IBM will
arrange the return delivery of the Machine to your location. You are
responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM designates.
After IBM has repaired or exchanged the Machine, IBM will make it available
for your collection or, for Mail-in Service, IBM will return it to you at IBM's
expense, unless IBM specifies otherwise. You are responsible for the subsequent
installation and verification of the Machine.
The IBM Machine Warranty worldwide web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a
worldwide overview of IBM's Limited Warranty for Machines, a Glossary of
IBM definitions, Frequently Asked Questions (FAQs) and Support by Product
(Machine) with links to Product Support pages. The IBM Statement of
Limited Warranty is also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). For other countries, see the
telephone numbers below.
1. This type of service is called ThinkPad EasyServ or EasyServ in some countries.
B-20
ThinkPad Enhanced Drive Adapter for Ultrabay 2000: User's Guide