Appendix A. Service And Support; Online Technical Support; Telephone Technical Support - IBM ThinkPad User Manual

Appendix A. Service and Support

The following information describes the technical support that is available for
your product, during the warranty period or throughout the life of the
product. Refer to your IBM Statement of Limited Warranty for a full
explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through
the Personal Computing Support Web site at:
www-3.ibm.com/pc/support/site.wss/
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.

Telephone technical support

®
Installation and configuration support through the IBM HelpCenter will be
withdrawn or made available for a fee, at IBM's discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact
A-1
© Copyright IBM Corp. 2003