HP ProLiant DL365 Quickspecs page 32

QuickSpecs
Options
Service and Support Service and Support Service and Support Service and Support
Offerings Offerings Offerings Offerings
(HP Care Pack Services)
Hardware Services 4-Hour On-site Service Hardware Services 4-Hour On-site Service Hardware Services 4-Hour On-site Service Hardware Services 4-Hour On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
Hardware Services Next Business Day On-Site Service Hardware Services Next Business Day On-Site Service Hardware Services Next Business Day On-Site Service Hardware Services Next Business Day On-Site Service
Hardware Installation, Electronic
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
Support Plus Support Plus Support Plus Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
Support Plus 24 Support Plus 24
Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
NOTE: For more information, customer/resellers can NOTE: NOTE: NOTE:
http://www.hp.com/services/carepack.
DA - 12564 Worldwide — Version 31 — September 15, 2008
contact:
HP ProLiant DL365 HP ProLiant DL365 HP ProLiant DL365 HP ProLiant DL365
U4496E
U4497E
U4498E
U4506E
U4507E
U4508E
U4509E
U6310E
U8332E
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