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Troubleshooting - Philips 32PFL2507 User Manual

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6 Troubleshooting

If the unit does not perform properly when operated as instructed in this User Manual,
check the following chart and all connections once before calling for service.
No power
Remote control buttons do not
Power is On but no screen image.
No picture or sound
No color
No sound or distorted sound.
Incorrect Audio Sound is heard when
using the HDMI-DVI connections.
Adjusted Picture or Sound settings
are not effective every time the unit
is turned On.
PIN code does not work.
Sound OK, picture poor
Picture OK, sound poor
You see a distorted picture or hear
an unusual sound.
You see noise or trash on the
You switch to a different Input and
the volume changes.
You switch to a different Input and
the screen size changes.
The display image does not cover
the entire screen.
Captions are displayed as a white
box. No caption is displayed in the
closed caption-supported program.
Black box is displayed on the TV
The LCD screen is manufactured to provide many years of useful life. Occasionally a few non active pixels may appear as a fi xed point of
blue, green or red. This is not to be considered a defect in the LCD screen.
Some functions are not available in specifi c modes, but this is not a malfunction. Read the description in this User Manual for more details
on correct operations.
Make sure that the AC outlet supplies the proper voltage, plug another electrical appliance into the AC outlet to
ensure that AC outlet operates normally.
If a power failure occurs, unplug the AC power cord for 1 minute to allow the unit to reset itself.
Re-insert the batteries with their polarities (+/− signs) as indicated.
When there is an infrared-equipped device such as a PC is near this unit, it may interrupt the remote control
signal of this unit.
Check whether the connection of the antenna, cable receiver or satellite box is connected correctly.
Check whether all the cables to the unit are connected to the correct Output jack of your device like
Blu-ray / DVD recorder.
Check if your computer is NOT in sleep mode when the input mode of this unit is in PC mode. Tap any key on
the keyboard to wake up your computer.
Check if the correct input mode is selected by pressing SOURCE or using CH +/−.
View other TV channels. The problem might be limited to the broadcasting station or weak signal strength.
Unplug the AC power cord and wait for about 1 minute, then plug the AC power cord and turn On the unit again.
Autoprogram must be completed when you set up the unit for the fi rst time or move it to a location where
previously unavailable channels are broadcast.
The selected channel cannot be viewed by the Child and ratings lock setting.
The unit requires some kind of Input signal. An indoor antenna (VHF / UHF), an external antenna (VHF / UHF) or
an RF coaxial cable from your wall or cable/satellite box signal needs to be plugged into the unit.
Adjust Color in
Picture settings.
If the HDMI cable is plugged into an HDMI-DVI adaptor cable connect the adaptor Analog Audio L/R jacks into
the Audio L/R IN jacks.
Make sure that the Analog Audio signals from the HDMI-DVI device are connected to the Analog Audio Input
L/R jacks.
You must set to Home in Location.
Otherwise, the settings you adjusted will not be memorized after the unit goes into Standby mode.
If a power failure occurs for longer than 10 seconds the child lock setting is retained, but the PIN code is set to
the default code "0000". Refer to Child and ratings lock
Electrical interference from nearby appliances may affect picture quality.
Adjust Contrast and
Brightness in Picture settings.
For the best picture quality, watch "High Defi nition" wide screen programs.
If the HD content is not available, watch "Standard Defi nition" programs instead.
Check if the audio cable is connected in correctly.
You may be getting NTSC TV signal (not HDTV signal) interference from electrical appliances, automobiles,
motorcycles or fl uorescent lights.
Try moving the unit to another location to see if this is the cause of the problem.
When the capabilities of the unit exceed the capabilities of the digital broadcasting, the signal will be increased to
match the capabilities of the display of the unit. This may cause noise or trash.
This unit will memorize the volume level from the last time you adjusted it.
If the volume of the sound from another device is higher or lower, then the loudness will change.
This unit will memorize the viewing mode from the last time you used the particular input modes.
If you are using the unit as a PC monitor, make sure that Horizontal position and Vertical position in PC settings
are set correctly.
If you are watching TV or using the Composite Video, Component Video or HDMI with 480i Input, press
FORMAT repeatedly to switch various screen modes.
Interference from buildings or weather conditions may cause captioning to be incomplete.
Broadcasting station may shorten the program to insert advertisement.
The closed caption decoder cannot read the information of the shortened program.
Captions that are delayed a few seconds behind the actual dialog are common for live broadcasts.Most captioning
production companies can display a dialog to maximum of 220 words per minute. If a dialog exceeds that rate,
selective editing is used to insure that the captions remain up-to date with the current TV screen dialog.
The text mode is selected for caption.
Select CC-1, CC-2, CC-3, CC-4 or Off.
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