Toyota warranty Warranty
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Toyota warranty Warranty

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JOBNAME: 934393-2012-prv-toyw PAGE: 1 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011
/tweddle/toyota/sched-maint/934393-en-prv/wg
2012 (PRV)
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you'll
find information on Toyota's warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in.
Welcome to the Toyota Family
2012 (PRV)
For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota's official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
1

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  • Page 1 Toyota’s official Web site, decision to select Toyota. www.toyota.com. We want you to enjoy owning your Toyota We wish you many miles of safe and as much as you enjoy driving it. This pleasurable driving, and we look forward booklet is designed to help.

  • Page 2: Table Of Contents

    WARRANTY INFORMATION Introduction Satisfaction Down the Road The Immobilizer Key Transportation Assistance If You Need Assistance Warranty Coverages at a Glance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty...
  • Page 3 JOBNAME: 934393-2012-prv-toyw PAGE: 3 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification...

  • Page 4: Introduction

    JOBNAME: 934393-2012-prv-toyw PAGE: 4 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Satisfaction Down the Road t Toyota, our top priority is always Our goal is for every Toyota customer to our customers. We know your enjoy outstanding quality, dependability Toyota is an important part of your...

  • Page 5: The Immobilizer Key

    The Immobilizer Key THE NEW WORLD OF ANTI-THEFT TECHNOLOGY SECURITY This Toyota vehicle may be equipped with For security purposes, access to key an electronic “immobilizer” anti-theft codes and service procedures for system. When the key is inserted into the...
  • Page 6 If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service.

  • Page 7: Transportation Assistance

    JOBNAME: 934393-2012-prv-toyw PAGE: 7 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Transportation Assistance e realize that your confidence in The policy does not apply when warranty the quality and reliability of our repairs can be completed in one day but products was a key factor in the vehicle must be kept overnight due to your decision to buy a Toyota.

  • Page 8: If You Need Assistance

    Dispute have a problem or concern — either Settlement Program, a dispute resolution during or after the warranty period — program administered by the National please take the following steps to ensure Center for Dispute Settlement. The...
  • Page 9 JOBNAME: 934393-2012-prv-toyw PAGE: 9 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg If You Need Assistance California residents: Toyota offers you This information about the Dispute assistance through an arbitration program Settlement Programs is correct as of the called the California Dispute Settlement date of printing.

  • Page 10: Warranty Coverages At A Glance

    JOBNAME: 934393-2012-prv-toyw PAGE: 10 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Warranty Coverages at a Glance Introduction...

  • Page 11: Your Warranties In Detail

    Any implied warranty of merchantability Warranty, is governed by the coverage set or fitness for a particular purpose is forth in that warranty as well as the limited to the duration of these written General Warranty Provisions. warranties. Some states do not allow...

  • Page 12: New Vehicle Limited Warranty

    WHAT IS COVERED AND HOW LONG Basic Warranty Powertrain Warranty This warranty covers repairs and This warranty covers repairs needed to correct defects in materials or adjustments needed to correct defects in workmanship of any component listed materials or workmanship of any part...

  • Page 13: What Is Not Covered

    /tweddle/toyota/sched-maint/934393-en-prv/wg New Vehicle Limited Warranty WHAT IS NOT COVERED Restraint Systems Warranty This warranty does not cover damage or failures resulting directly or indirectly from This warranty covers repairs needed to any of the following: correct defects in materials or workmanship of any seatbelt or air bag •...
  • Page 14 “salvage” title or similar title under any consequential damages resulting from state’s law; or has ever been declared a breach of this written warranty or any “total loss” or equivalent by a financial implied warranty. Any implied warranty institution or insurer, such as by payment...

  • Page 15: Dispute Resolution

    JOBNAME: 934393-2012-prv-toyw PAGE: 15 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 8-9. Please note that you must...

  • Page 16: Federal Emission Control Warranty

    Powertrain Warranty. Additionally, law. components marked “8/80” in the parts list on pages 17–18 have coverage of This warranty is in effect for two years or eight years or 80,000 miles, whichever 24,000 miles from the vehicle’s in-service occurs first.
  • Page 17 JOBNAME: 934393-2012-prv-toyw PAGE: 17 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Federal Emission Control Warranty WHAT IS NOT COVERED WARRANTY PARTS LIST Air Conditioning System These warranty obligations do not apply to failures or noncompliance caused by: • Compressor • •...
  • Page 18 • Spark plugs † * Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first. † Warranted until first required maintenance under terms of the California Emission Control Warranty. 8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

  • Page 19: Replacement Parts

    Owner’s Manual and this booklet. Toyota vehicle’s emission control systems, Toyota will not deny a warranty claim solely recommends the use of Genuine Toyota because you do not have records to show Parts when servicing or repairing the that you maintained your vehicle.
  • Page 20 30 days (unless a shorter period is Attn: Warranty Complaints required by law). If your claim is denied, 401 M Street SW Toyota will notify you in writing of the Washington, D.C. 20460 reason within the same period. If we fail Vehicles equipped with a California...

  • Page 21: Dealer Certificate

    Federal Emission Control Warranty DEALER CERTIFICATE We (the dealership) want you to know that and use, Toyota will remedy the at the time your new Toyota vehicle is nonconformity free of charge under the terms of the Emission being delivered: Performance Warranty.

  • Page 22: California Emission Control Warranty

    Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...
  • Page 23 • If an emissions-related part listed You are responsible for presenting your on pages 17–18 is defective, the vehicle to a Toyota dealership as soon as part will be repaired or replaced by a problem exists. The warranty repairs Toyota. This is your SHORT-TERM...
  • Page 24 • Hybrid control module (power management control module) † • Inverter with converter † • Transaxle (including motor and generator) † Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first. Your Warranties in Detail...
  • Page 25 Owner’s Manual and this booklet. Toyota vehicle’s emission control systems, Toyota will not deny a warranty claim solely recommends the use of Genuine Toyota because you do not have records to show Parts when servicing or repairing the that you maintained your vehicle.
  • Page 26 If a Toyota dealership is unable to you may make a claim under the Emission complete repairs on your vehicle within Performance Warranty. To do so, take your 30 days, you may have the repairs made vehicle to an authorized Toyota dealership under Toyota’s provisions for emergency...
  • Page 27 /tweddle/toyota/sched-maint/934393-en-prv/wg California Emission Control Warranty IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle’s California emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 8-9. You may also request information from or report complaints to:...

  • Page 28: Tire Limited Warranty

    535 Marriott Drive manufacturer and not Toyota. A separate Nashville, TN 37214 warranty statement for the tires is in your Bridgestone: (800) 847-3272 glove box. Firestone: (800) 356-4644 To obtain service for a tire defect, take the...

  • Page 29: Your Responsibilities

    Toyota dealership to show you their technicians’ credentials. Toyota will not deny a warranty claim solely because you do not have records to You can be confident you’re getting the show that you maintained your vehicle.
  • Page 30 Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever is longer. Non-Genuine Toyota Parts, or any...

  • Page 31: Obtaining Warranty Service

    Territories and Canada drive and there is no Toyota dealership reasonably available to make repairs, you To obtain warranty service in the United may perform the repairs yourself or have States, U.S. territories or Canada, take them performed by another automotive your vehicle to an authorized Toyota service provider.

  • Page 32: The Importance Of Scheduled Maintenance

    Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Toyota for many years to come. Maintenance Log...

  • Page 33: Maintaining Your Warranty

    (see service provider you choose. Toyota will the Maintenance Log section of this not deny a warranty claim solely because booklet to determine how often you you used a service provider other than a should change your vehicle’s oil and...

  • Page 34: Maintenance Log

    The dealership will mark the dealer service vehicle’s exact specifications. When you verification area with the following stamp go to a Toyota dealership, you can be (which may be customized with the confident that they will use Genuine Toyota dealership’s name): parts and have Toyota-trained technicians.
  • Page 35 SuperChrome and Alloy Wheel Care In addition to standard maintenance items, the maintenance log indicates services that If you purchased genuine Toyota should be performed on vehicles that are accessory Aluminum Alloy Wheels, follow driven under especially demanding these cleaning guidelines to maintain the conditions.

  • Page 36: Maintenance Log

    JOBNAME: 934393-2012-prv-toyw PAGE: 36 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 5,000 miles or 6 months 10,000 miles or 12 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels...
  • Page 37 JOBNAME: 934393-2012-prv-toyw PAGE: 37 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 15,000 miles or 18 months Check installation of driver’s floor mat Clean cabin air filter Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
  • Page 38 JOBNAME: 934393-2012-prv-toyw PAGE: 38 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 20,000 miles or 24 months 25,000 miles or 30 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels...
  • Page 39 JOBNAME: 934393-2012-prv-toyw PAGE: 39 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 30,000 miles or 36 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter...
  • Page 40 JOBNAME: 934393-2012-prv-toyw PAGE: 40 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 35,000 miles or 42 months 40,000 miles or 48 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels...
  • Page 41 JOBNAME: 934393-2012-prv-toyw PAGE: 41 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 45,000 miles or 54 months Check installation of driver’s floor mat Clean cabin air filter Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
  • Page 42 JOBNAME: 934393-2012-prv-toyw PAGE: 42 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 50,000 miles or 60 months 55,000 miles or 66 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels...
  • Page 43 JOBNAME: 934393-2012-prv-toyw PAGE: 43 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 60,000 miles or 72 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter...
  • Page 44 JOBNAME: 934393-2012-prv-toyw PAGE: 44 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 65,000 miles or 78 months 70,000 miles or 84 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels...
  • Page 45 JOBNAME: 934393-2012-prv-toyw PAGE: 45 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 75,000 miles or 90 months Check installation of driver’s floor mat Clean cabin air filter Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
  • Page 46 JOBNAME: 934393-2012-prv-toyw PAGE: 46 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 80,000 miles or 96 months 85,000 miles or 102 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels...
  • Page 47 JOBNAME: 934393-2012-prv-toyw PAGE: 47 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 90,000 miles or 108 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter...
  • Page 48 JOBNAME: 934393-2012-prv-toyw PAGE: 48 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 95,000 miles or 114 months 100,000 miles or 120 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels...
  • Page 49 JOBNAME: 934393-2012-prv-toyw PAGE: 49 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 105,000 miles or 126 months Check installation of driver’s floor mat Clean cabin air filter Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.
  • Page 50 JOBNAME: 934393-2012-prv-toyw PAGE: 50 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Maintenance Log 110,000 miles or 132 months 115,000 miles or 138 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels...
  • Page 51 5,000 miles. Perform these service items only if you drive primarily under the conditions indicated. Maintenance services of spark plugs are required under the terms of the Emission Control Warranty. Inspect thickness measurement and disc runout.

  • Page 52: Explanation Of Maintenance Items

    JOBNAME: 934393-2012-prv-toyw PAGE: 52 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Explanation of Maintenance Items Brake Lines and Hoses he following descriptions are provided to give you a better Visually inspect for proper installation. understanding of the maintenance...
  • Page 53 Maintenance and Care section of the designed specifically for the model Owner’s Manual ). and model year of your vehicle. Your Toyota is equipped with Genuine • Always properly secure the driver’s Toyota Super Long-Life Coolant. The floor mat using the retaining hooks.
  • Page 54 Tighten connections or replace parts as NOTE: Your vehicle is certified with necessary. Genuine Toyota 0W20 motor oil. For Fuel Tank Cap Gasket VEHICLES CERTIFIED FOR 0W20 motor oil, the oil change interval is 10,000 miles...
  • Page 55 JOBNAME: 934393-2012-prv-toyw PAGE: 55 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Explanation of Maintenance Items Steering Linkage and Boots With the vehicle stopped, check for excessive freeplay in the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage.

  • Page 56: Vehicle Identification

    JOBNAME: 934393-2012-prv-toyw PAGE: 56 SESS: 11 OUTPUT: Wed Jul 20 13:55:22 2011 /tweddle/toyota/sched-maint/934393-en-prv/wg Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number Maintenance Log...

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