Aftersales Service And Spare Parts - Zanussi ZMO19M User Manual

ZMV19M / ZMO19M
If the appliance does not work correctly, carry out
the following checks first before contacting the
local After-Sales Service Centre.
If the oven does not start:
Check that the appliance is connected to the mains.
Check that the plug is pushed in properly.
If appropriate, replace the fuse in the plug by
another of the same rating and check that the plug
is wired correctly.
Check that any switch, at the wall socket or
elsewhere in the circuit, is ON.
Check that the wall socket is working by plugging in
something else that you know is working.
Check the fuse in the fuse-box.
If the microwaves are not operating:
The child security feature might have been set
(available on some models)
Check that the controls have been set correctly.
Check the adjustments/procedures by referring to
the instruction manual.
Check that the door is closed properly. (If particles
of food or other things remain stuck in the doorway,
the door will not close correctly and the microwave
oven will not operate.)
Check that the Start button is activated.
If the oven still does not work properly after the above
checks, contact the local Zanussi After-Sales Service
Centre. The address can be found on the following
pages of this user guide.
IMPORTANT :
If you call out a technician for one of the above
faults or to repair a fault caused by incorrect
installation or operation, you will be charged for this
call-out even if the appliance is still under
guarantee.
After-sales service and spare parts
When you make your call to the After-Sales Service
Centre, you will be asked for the following information:
1. Your name, address and postcode
2. Your telephone number
3. Clear and concise details about the fault
4. The model number
5. The serial number
6. The purchase date
We advise you to write down the information below so
that you will have the details to hand:
Model number:
Serial number:
P.N.C:
Purchase date:
If your appliance is still under guarantee, you must
be sure that the necessary checks have been made,
because a technician call-out charge will be levied if
the problem is not mechanical or electrical.
Please note that your proof of purchase will be
required for any call-out made during the guarantee
period.
Spare parts
Spare parts can be purchased through your After-Sales
Service Centre.
Customer service
For all general enquiries about your Zanussi appliance
or for other information on Zanussi products, contact our
Customer Service centre by mail or telephone.
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